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Reviews of Halong Capella Cruise

Halong Capella Cruise
HALONG BAY, TUAN CHAU MARINA, Ha Long

Reviews

9.0

Wonderful

Rating 10 - Excellent. 8 out of 14 reviews" "
Rating 8 - Good. 5 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

MARIA, FLUSHING

Liked: Cleanliness, staff & service, property conditions & facilities
Pros: beautiful rooms and lovely staff Cons: expensive, floor was dusty and food not impressive
Stayed 2 nights in Mar 2024
Response from Ly Pham on 27 Mar 2024
Dear Maria,Thank you so much for choosing to celebrate your birthday with us! We have shared your comments with our staffs and managers for further checking. Hope to have chance to welcoming you again.Regards,Halong Capella Cruise

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Capella Cruise was the highlight of our honeymoon! If I could put 10 stars for staff and service I would. Even though the weather was not the most ideal, we enjoyed and felt so special during our stay. The room was clean and the views of the bay OMG, it felt like out of a movie. The crew decorated our room with petals and a bottle for the arrival (we ordered it in advance), and extra services such a private romantic dinner and spa time - all was incredible! Kudos to the crew manager Chris and receptionist/tour guide Gin, you made our experience unforgettable!
Stayed 2 nights in Feb 2024
Response from Ly Pham on 27 Mar 2024
Dear Cristina,We so much enjoy reading your review and truly appreciate you your kind words. Thank you some much for sharing your experience and for choosing to celebrate your honeymoon with us. We will make sure to congratulate our entire team for their commitment to service! We look forward to welcoming you again soon.Regards,Halong Capella Cruise

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ly Pham on 27 Mar 2024
Dear Juan,Thank you for your review!Hope to have chance to welcome you next time!Regards,Halong Capella Cruise

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The activities were very good. The staff were welcoming and friendly. The food could be improved.
Stayed 1 night in Jan 2024
Response from Ly Pham on 27 Mar 2024
Dear Michelle,Thank you for sharing your feedback!The whole team will keep up the good work to maintain our personal service in order to serve you better next time. Regards,Halong Capella Cruise

10/10 Excellent

CeEricka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt this cruise line was the best one on Ha Long Bay! They paid attention to detail and were very professional. The staff, the service, the safety was top quality!! They made sure everything we did we were safe. The food was delicious and fresh, the room was wow! Views were amazing. The BEST!!
Stayed 1 night in Jan 2024

8/10 Good

joana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Good
Stayed 1 night in Dec 2023
Response from Ly Pham on 20 Dec 2023
Thank you for choosing our hotel and giving us your positive rating due to your recent stay at Halong Capella Cruise!

8/10 Good

IVAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Nov 2023
Response from Ly Pham on 20 Dec 2023
Thank you for choosing our hotel and giving us your positive rating due to your recent stay at Halong Capella Cruise!

10/10 Excellent

Amy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an awesome experience and we are so glad we chose Capella Cruise over any other boats. It was one of the pricier options but, we were so glad we opted to pay a little more. Food: I am celiac so I have to be very cautious with gluten and the staff were amazing, they always ensured I had plenty of gluten free options and made me seem like I was no bother. The food was good, I’d rate it a 7/10. If you don’t like seafood, definitely inform them prior as they serve a lot of seafood. We enjoyed trying different foods we wouldn’t typically order ourselves. Rooms: The rooms were beautiful! 10/10!!! Excursions: Lots of fun. The tour guides (we had Jin) made it heaps of fun and a great experience. We had a good balance of activities and downtime over the 3 days.
Stayed 2 nights in Oct 2023
Response from Ly Pham on 20 Dec 2023
It is very thrilled to receive such a thoughtful review due to your recent stay at Halong Capella Cruise. Thank you for choosing our cruise and taking your time to share your true experience with us and other travelers as well.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ly Pham on 10 Aug 2023
Dear Benjamin,We really appreciate you taking the time to leave us your 10 points review. It means a lot to the whole team, and we’d love to have you back very soon at Capella Cruise.Best regards,Halong Capella Cruise Team

10/10 Excellent

ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ly Pham on 20 Dec 2023
Thank you for choosing our hotel and giving us your positive rating!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
未如照片看到的理想、廁所 浴缸不夠乾淨， 但員工非常有善，服務好
Stayed 2 nights in Aug 2023
Response from Ly Pham on 20 Dec 2023
Thanks for leaving a feedback!We have shared your comments with our staffs.