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Reviews of Imperial Classic Cruise Halong

2.5 out of 5
Imperial Classic Cruise Halong
Tuan Chau Tourist Port, Ha Long, Quang Ninh

Reviews

8.2

Very good

Rating 10 - Excellent. 12 out of 39 reviews" "
Rating 8 - Good. 20 out of 39 reviews" "
Rating 6 - Okay. 4 out of 39 reviews" "
Rating 4 - Poor. 2 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

7.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Cristan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very nice trip
We stayed on board one night and then in a lovely bungalow at Catba Sandy Beach Resort the second. The staff, food? And service were wonderful both nights. The boat however, was due to be retired. I should add that there are many others in this condition. Look closelywhen you book.
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Good value
Good value with transportation provided from old quarter. Room is small but comfortable.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great way to experience Halong Bay
Free transfer from Hanoi to Halong, good bus driver, but seats were hard and not that comfortable for a 4 hour journey. Tour guide was great and followed us through from Hanoi to Halong and back to Hanoi. Very friendly and helpful. Great experience for the cruise, no wifi though, and it was hot and air-condition can only be on at night for sleeping, but we were mostly out of the room. Even then our room had a private balcony which had a nice view of the bay. We had a nice evening for squid fishing where you can really see the squids, fishes jellyfishes swimming right below you. The program they had for us for the 2 day 1 night was just nice and flexible.
Stayed 1 night in Aug 2017

8/10 Good

RHOMY, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly staff
Nice experience with the majestic place Halong Bay
The Bedroom
Response from Canh Le on 16 Oct 2017
Dear RHOMY Thank you so much for your kind comments about your recent stay at Imperial cruise . It was our pleasure to serve you and there’s nothing that makes us happier than to hear you enjoyed your stayed with us. We look forward to welcoming your friends, your relative and you back in the near future on our cruise .Warm regards, Imperial classic cruise team.

6/10 Okay

Matija, London

Liked: Cleanliness, room comfort
Disliked: Staff & service
Very touristy
Can't compare this cruise to other Halong Bay cruises, but experience for us was subpar (especially given the price). The bus journey was not comfortable and the whole thing felt very rushed, with restricting times for meals (e.g. breakfast at 6.45 - 7.30). When we challlenged the bill in the end (were overcharged for coffee / drinks by 50%), the staff got very aggressive. If this is the norm at Halongn Bay, I'd say skip it all together, if not, then try another cruise.

8/10 Good

Dee S, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newer small ship with just 9 cabins & good food!
This ship was newer & cleaner than others that I saw at Halong Bay. It has only 9 cabins so you get personal attention & the included meals very quite good. Vinh the guide was excellent too

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book elsewhere
Very disappointed with our stay here. As soon as we checked in to our room, it was obvious they'd switched the boat without telling us. I specifically booked a boat with a separate shower but the boat we stayed on had the toilet and shower combined. Furthermore, my friends and i all found cockroaches in our rooms. I asked the manager about this and he confirmed they switched the boat. He then went on to explain that it's only 1 night so it shouldn't be a big deal. As for the cockroaches, he explained that it's just the season and not due to cleanliness. I live in Vietnam, however, and so long as I clean my house thoroughly every week, I don't get cockroaches. I'm certain it's because they don't clean thoroughly enough; the washrooms were filthy and smelled like sewage. I would avoid booking through this company. It seems, according to the other reviews, if you get a good boat you'll have a great time. But if they switch the boat without telling you, youll be stuck with dirty rooms and cockroaches.. And they wont acknowledge a legitimate complaint or try to rectify it in any way. I understand this a midrange boat so I adjusted my expectations. I was not expecting a fabulous and fancy room. I only expected to receive what I paid for and I did not.

8/10 Good

King Lud, Edmonton, Canada

Liked: Cleanliness, room comfort
A good way to enjoy beautiful Halong Bay
We wanted to spend a night on Halong Bay. Honestly, there are so many cruise options we simply chose randomly. We weren't disappointed. The Bay is magnificent and the boat took us to all the highlights. I didn't have super-high expectations of the boat itself so I found it very adequate. Our tour guide was terrific. Also, and this is a big plus, we were picked up and dropped off from our hotel in Hanoi. The staff on the boat itself left a bit to be desired. The cabin and bathroom was small but clean and comfortable.

8/10 Good

Jane, England

Liked: Cleanliness, staff & service
Halong Bay
Boat was simple and basic, but fine. 16 passengers which meant everyone could get to know each other. Staff on board and tour guide were very good. Food was plentiful and they went to trouble of asking people for dietary preferences. The trip was amazing, and well worth the long coach journey to get there.

10/10 Excellent

kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Very very impressed with everything

10/10 Excellent

Tara, Toronto, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boat, extremely helpful and friendly staff
We were upgraded to the 4-star boat, so this review does not reflect the 3.5 star boat we had booked. The staff on our boat were very friendly, accommodating, and went above and beyond for us. I had a special dietary restriction that they adhered to for every meal and assured me of the contents of my food upon serving EVERY course. The schedule for the boat cruise was perfect, a mix of activity with down time. Further, my husband misplaced his cell phone on the bus ride back to the city and they were able to trace it down for him and bring it back to us before we flew out that evening. We were so impressed by how they went above and beyond for him.

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

wendy-le chau

Liked: Staff & service, property conditions & facilities, room comfort
good trip and relaxing
very good services for overall

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Staff very friendly and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice weekend
Nice trip, the balance price-benefic was very good.

10/10 Excellent

Scott, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location & Service was 5 star all the way
What an amazing 2 day/1 night getaway. While I booked this boat, it appeared due to low season that the company didn't operate (they own 3 - with Imperial being the smaller one) - instead they upgraded to the 4 start Silver Seas Cruises and wow - everything was great - even the 4 hour transfers each way. The food on the Silver Seas Cruises was 1st class and several meals had courses that would not have been out of place in any fine dinning restaurant. The room facilities were excellent and wow having a shower while watching the scenery of Halong Bay change was just amazing. So glad I booked (& got upgraded). Don't ever do a day trip from Hanoi - an overnight trip is way more relaxing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Solid
Very nice, reliable wifi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Free pick up from hotel in Hanoi. Halong amazing view , great food, friendly staff. Everything make our trip excellent. We would like to recommend to every one and will come back with my family . Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cruise , excellent guide, amazing view
Imperial classic cruise . Everything was amazing, super staff, very clean. lots of fun kayaking. Food was wonderful too... definitely recommend it

10/10 Excellent

Thibault

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellente croisière..... Le seul hic a été qu'Expédia nous a réservé et confirmé une croisière qui n'avait pas lieu pour le jour prévu !!! Nous ne ferons plus appel à vos services... Heureusement que l'établissement nous a proposé une croisière disponible pour le jour d'après...
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
都還不錯~但是官方辦公室的客服人員有點糟糕~不回覆EMAIL
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
女ひとり旅
部屋が一階のボイラー室の隣でうるさく、しかもシャンプーが備えてなかったので、ガイドに言ったらすぐに取り付けてくれたけど正規の容器がなかったみたいで別の容器に入れて輪ゴムでぶら下げてくれたのには笑えた！ 部屋もバスルームも安宿の雰囲気だった。 でもガイドはとても親切でカヌーを一人で漕ぐのはしんどいので頼んだら一緒に漕いでくれて日本語の歌も歌ってくれて楽しい時間を過ごせた(o^^o)御飯は毎回大量の美味しい料理だった！天気は悪かったけど充実したクルーズだった！

10/10 Excellent

Xerxes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was great and we were upgraded for free. The food, te staff, the room, the boat, the bar and the environment was great!
Stayed 1 night in Feb 2018

10/10 Excellent

Risto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome trip in Halong bay! Guide and other staff was realy nice and hospitality! I like! And I also recommend that for everyone!

4/10 Poor

toshio

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
ハロンクルーズ1泊2日
スタッフは大変親切で、ハノイからの無料シャトルが付いており、大変お得です。しかし舟が古くトイレシャワーなど、綺麗ではない。食事はおいしくい頂きました。観光、鍾乳洞　カヤック　海水浴などセットになっており、シャワーの水も使っていると冷たくなってしまい、困りました。
Stayed 1 night in Dec 2017

6/10 Okay

Jerome, France

Liked: Cleanliness
Moyen
Au départ le chauffeur nous annoncé que ce n'est pas la croisiere que nous avions payé mais que nous sommes surclassé sur un plus beau bateau et nous demande de ne pas en parler aux autres voyageurs !!! Ça démarre plutôt mal, le trajet en bus est interminable et le bus est très vieux et surtout très inconfortable. On arrive à l'embarcadère et des dizaines de bus sont présents, il y a du monde partout. On attend encore et on fini par partir. Le déjeuner sur le bateau est servi à l'assiette mais le repas n'est pas bon : fade, sans saveur et en très faible quantité et les boissons sont en supplément (même l'eau). La chambre est sympa et le bateau bien décoré. Première escale sur un îlot d'où l'on grimpe les uns derrière les autres un escalier pour voir un point de vue... Excursion horrible avec énormément de monde. Puis kayak de mer et baignade, plutôt sympa. Le soir dîner moyen mais soirée agréable sur le toit terrasse. Petit déjeuner moyen et déjeuner de meilleure qualité. Ballade au milieu de la baie avec musique typique ce qui nous plonge dans une ambiance sympa. La fin de la croisière nous fait oublier le premier jour.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

kyouka, JAPAN

Liked: Cleanliness, room comfort
ハロン湾は1泊するべきです！
船は古いですが掃除が行き届いていて快適でした。老齢の両親との宿泊でしたが、ガイド・乗客が英語で言葉が通じなくても皆さんに気遣いして頂いて大変ありがたく思いました。コンセントがねじ込まないとさせないのが驚きました(笑)楽しい思い出になりました。ありがとうございました。
Stayed 1 night in Nov 2017

8/10 Good

jinyoung, korea

Liked: Staff & service, room comfort
Disliked: Cleanliness
혼자 갔다 왔습니다.
우썬 한꾹 싸람들 가실거면 영어는 알고 가세요 ㅋㅋㅋ 기본쩍으로 다 영어 사용합니다. 모르면 답답할수 있습니다. 우썬 가이들를 잘만나야지 잘챙겨줍니다. 가이드한테 음료수 라던지 주면서 친해지는게 좋겠죠 물론 가이드도 영어만 사용합니다. 짜증나는게 방송이 잘안되서 케이브를 못뽰다는꺼 대체적으로 친절 합니다. 에어컨 있궁 미니바 있공 샤워시설 따듯한물 나오긴 하는데 옷장에 곰팡이 있어서 냄새가 ㅡㅡ;; 다른 크루즈 는 모륵겠는데 쩐 쏠직히 한번타보는꺼 빼꼬는 삐추 입니다. very so kind staff and guide good cruise
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
他のクルーズ船はハノイまでの送迎が有料ですが、このクルーズは無料でした。宿泊2週間前くらいにピックアップ場所はどこですか？とメールが来ます。ハノイの滞在ホテルを知らせると、ピックアップ時間を教えてくれました。（ちゃんと時間通りにお迎えが来ました） 2階のダブルの部屋にはバルコニーがついています。部屋は狭いですが、ほぼ寝るだけなので問題なし。電力の問題でエアコンが夕食後〜朝食前しか稼働しないので、夏は暑くてそれ以外の時間は部屋にいられません。 説明はすべて英語ですが、半分くらい理解できなくてもなんとかなりました。 小さな船で乗船人数が少ないので、参加者とはけっこうすぐに仲良くなれます。夜のイカ釣りが意外と盛り上がり、楽しかったです。
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

8/10 Good

Verified traveller

Super séjour 2j/1nuit
Bateau un peu vétuste extérieurement mais prestation de qualité : navigation tanquille quasi solitaire, stop de nuit très calme + repas très copieux, très bien cuisinés et variés. Personnel serviable même si l'expression en anglais courant du guide posait quelques problèmes de compréhension. un séjour qui a pleinement repondu à nos attentes. Très bon rapport qualité /prix.

10/10 Excellent

Amiss, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best memory in Vietnam
Can't believe it's so great. We were amazed when we opened our room.it's clean, beautiful and it's surprisingly the best accommodation we lived in Vietnam. The staff care about everyone, they are polite and professional. Kayaking is funny and the Halong bay is so so beautiful....also,the food is delicious. Wish we could stay more nights! It gave us the best romantic memory in Vietnam during our first travel, thanks to the company so much.

6/10 Okay

Ana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ótimo passeio mas barco um pouco velho.
Tivemos um upgrade para o barco Royal Palace. Mas não achei o barco tão bom assim. Teoricamente é um 4 estrelas mas achei o quarto bem pequeno e o barco poderia estar em um estado melhor. O ônibus que nos levou pra lá foi bom. Os funcionários eram muito atenciosos e fizeram o passeio e a estadia valer a pena. A comida também estava boa apesar das bebidas não estarem incluídas e serem um pouco caras. A Internet praticamente não funcionava mas isso não chega a ser um problema quando você está em uma região tão bonita.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
걍 싼 크루즈
너무 낡았어요. 침실도 좁아요. 뜨거운 물 샤워도 선원에게 말 해야 하고 에어컨도 정박중에만 가능 합니다. 침대는 하도 오래 되어 스프링이 튀어 나올것 같음... 단 승무원 친절흐고 밥은 그럭저럭 먹을만 함

8/10 Good

Michal

Liked: Staff & service
Miła obsługa, średni standard, dobre jedzenie
Statek blednie w opisie na wpisane ze jest z 2015 r / w rzeczywiści jest dużo starszy i zniszczony. Brak wi-fi

8/10 Good

Loice, NY

Liked: Cleanliness, staff & service
가격이 싸고 가격대 성능비는 좋다.
하롱베이 자체가 경관보고 카약하고 수영하고 동굴다녀오는게 메인 코스로 알고 결정을 해야했다. 와이프와 두명의 여행이기 때문에 돈을 비싸게 더 지불하고 4성급을 할까, 아니면 시설이 좋고 어느정도 급이 되는 것을 고를까 하다가 본질에만 충실한 것을 골랐다. 1박2일 을 예약하는데 2명에 이정도 가격이면 굉장히 저렴한 가격이라고 생각한다. 점심, 저녁, 아침, 점심 까지 4끼 식사에 카약, 동굴, 방문 하롱베이 구경하는 일정은 아주 가성비가 저렴한 크루주 이다. 하롱베이의 풍경은 환상적이었으며, 동굴도 너무 놀랍고 규모가 컸으며 아름다웠다. 배의 컨디션은 3성급 배들과 같이 객실은 2층으로 되어 있고 제일 위에는 선탠 할수 있는 옥상이다. 객실은 작고 좁은편이며 붉은색계열의 나무로 이루어져 작은편이다. 객실은 방음이 안되고, 겨울에는 좀 추울수 있을정도로 나쁘다. 하지만 1박 2일 동안 잠 자고 씻는데는 불편함은 없다. 에어콘은 저녁에 잘때만 사용할수 있다. 그리고 엔진소리나 달릴때는 객실에서 소음이 들릴수있다. 좋은 시설이나 럭셔리한 객실을 원한다면 돈 더 지불하고 4성급 이상의 크루즈를 예약하기 바란다. 직원들은 매우 친절하고 다정하며 친구같이 가족같이 대해준다. 그리고 이 크루즈가 싼것에 비해서는 음식이 아주 맛있다. 고수 가 싫으면 빼달라고 하면 되고, 심지어 채식주의자나 해산물을 싫어하는지 여부를 물어보고 세심하게 신경써서 다르게 음식을 해주었다. 호텔 뷔페 만큼 고급진 음식은 아니지만 전반적으로 맛있는 음식을 제공한다. 영어로 설명과 가이드 해주기 때문에 영어를 필수로 할줄 알면 좋다. 장점은 하노이에서 무료 픽업과 드롭을 해주는 점이며, 첫날 점심 주고 카약하고 수영하고 저녁 먹고 약간의 레크레이션 하고 쉰다. 다음날 동굴을 아침 일찍 방문하고 점심때 일정을 마친다.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
it is good but you have be careful the cockroach may in your room......I think because in the sea maybe?