Puerto Triunfo Hotel Guide - Hacienda Nápoles Theme Park hotels in Puerto Triunfo, Colombia.

"I arrived early because I was having trouble with my vehicle. They said the room wasn’t ready, but they showed me where it was in the same building as the restaurant in the swimming pool. The photographs on the website make the pool look large enough to swim and do labs, but it’s actually quite small. So after an hour it went back to reception and the girl there said that they were going to upgrade and give me a suite at no additional charge. I said the room I had chosen was fine, but somehow she insisted. So I ended up in a very nice suite, but it was a good distance from the restaurant and the small pool. But after I checked out I realize they had overcharged me. You can pull up the menu and the menus there show prices for the food, but they don’t list prices for any of the drinks. And they were far too expensive by Colombia standards. Regardless, when I questioned them about their attempt to steal extra money, the desk clerk claimed that it was due to a, “Computer Glitch” - COMPLETE NONSENSE! They were trying to steal additional money hoping that I wouldn’t realize. There were a few positives about the property, but all of that was overshadowed by their dishonor and attempted thievery. No one I know will ever stay there. "

"There is NO hot water in shower only cold water. The staff said the whole place do NOT have hot water in every room. We had no Wifi, no TV. Connection was horrible and hotel staff can't fix the problem. Location is away from the town center very inconvenient. Since there is no Uber but roach moto, You can only get them through hotel personnel. It is not safe to walk on street. I would not recommend this place. "

"check in was easy. The staff was friendly and service was good. The property was well maintained and modern. It was very comfortable. we were there for 3 days and used the pool everyday. It was also nice that they had a family movie overnight for the families. Only issue was the internet, it would fade in and out and was inconsistent. I would definitely come back again"

"The room itself was clean and well-maintained, which was a positive. ​However, our arrival was slightly marred by an issue: all electrical outlets in the room were not working. Although we initially informed the staff, we unfortunately had to ask a couple of times before the issue was properly addressed. ​Once we pushed for a solution, the staff member who finally handled it was extremely helpful. They quickly ensured the maintenance team fixed the problem completely. The only minor drawback was the somewhat inconvenient location, making transportation a bit tricky if you didn't have your own vehicle. However, the quality of the property certainly compensated for this."

"Great location, great service "

"Everything was great. The front desknstafd were amazing and went above and beyond many times during our stay."

"Beautiful property surrounded by nature, swimming pool, good breakfast "

"New apartment, everything was clean and bed was super comfortable, I’ll recommend staying here"