Exterior
Check availability

Reviews of Motel 6 Hagerstown, MD

2 out of 5
Motel 6 Hagerstown, MD
11321 Massey Blvd, Hagerstown, MD

Reviews

6.8
Rating 10 - Excellent. 151 out of 578 reviews" "
Rating 8 - Good. 154 out of 578 reviews" "
Rating 6 - Okay. 124 out of 578 reviews" "
Rating 4 - Poor. 67 out of 578 reviews" "
Rating 2 - Terrible. 82 out of 578 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

5.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Peet on 19 Apr 2024
Thank you so much Glenn. Please come back and stay with us soon!

8/10 Good

Bobbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a place to stay with a well seasoned clientele...
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2 Apr 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable place to stay good hotel
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Bobbie,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like it here its very nice quiet and clean they r pet friendly and have nice staff working here the prices are always great
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nancy Y. on 7 Feb 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel for the price. I've stayed there before and came back again. The rooms are fairly newly remodeled and comfy as was the bed.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean! Stay would have been perfect except for the snow cleanup. They scraped the parking lot outside our room for quite a while after midnight. And after we had a very tough 10 hour drive through a snowstorm, that got us there at 6:00 pm. Not sure why they needed to start in the middle of the night.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 16 Jan 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 Terrible

Fernillie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean
When I first got there they give me someone else room. Then they couldn't get another one that I need so I had to get a smaller one.Then the toilet was broke the mirror was cracked and the lighter fixture need to be replaced. They need to really do a lot of updates to this hotel. I will never stay there again I m glad it was just for one night.everything is old and ran down. Nothing was clean the sinks was so backed up.i couldn't even take a bath the next morning I got up and left. I wouldn't let my stay there it's not even fit for one
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2 Jan 2024
Hi Fernillie, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just OK
Stayed 1 night in Dec 2023

10/10 Excellent

Latrista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well I can say the room was clean and it's a quiet area and I Enjoyed my stay!! Will definitely go back Only thing is When the cops were there looking for a missing baby in the room next to me Now that made me Very Sad!!! Prayers that they found the baby....
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Latrista,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

10/10 Excellent

dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was fast & easy as well as the gentleman was very friendly.. Room is spacious and VERY clean
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 12 Dec 2023
Hi Dawn, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

10/10 Excellent

Latrista

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 12 Dec 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
A clean, quiet, and stress free night
Stayed 1 night in Oct 2023
Response from Peet on 1 Nov 2023
Thank you so much Peter! We hope to see you soon!

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Peet on 1 Nov 2023
I’m very sorry for this Mark. Please let me know if there’s anything I can do to make sure we provide a better experience to future travelers.

10/10 Excellent

Jerry

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 31 Oct 2023
Hi Jerry, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the place to be price was good
We stayed in this hotel because the Super 8 Hagerstown sucked to say the least. Didn't get our money back but we could not stay there this place was great a lot of stuff new good security good lighting felt safe
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 31 Oct 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

8/10 Good

Thomas

Stayed 1 night in Oct 2023
Response from Peet on 17 Oct 2023
Thank you Thomas for the amazing feedback. We hope you come and stay with us soon!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

4/10 Poor

Jennifer

Stayed 2 nights in Aug 2023
Response from Peet on 17 Oct 2023
Jennifer, we are so sorry you had a poor experience with us. We will take this feedback and do whatever it takes to make sure all guests have a great experience in the future

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
one night stay
My stay would have been much better if the motel was further away from a very busy highway, lots of road noise on a Saturday night. There is a shopping mall right across the street from the motel with many places to eat.
Stayed 1 night in Jun 2023
Response from Peet on 27 Jun 2023
Hi, I am sorry that the noise made your stay uncomfortable. We are working on adding some sound proofing to our new renovations so you don’t have this issue again! Please let me know if there are any other comments or ideas you have!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet. Nice new toilet!
Stayed 1 night in Jun 2023
Response from Peet on 16 Jun 2023
Thank you so much Paul. We very much appreciate that you enjoyed your stay and are happy that our efforts to renovate the property are being noticed. Please let us know when you stay again and we will provide you with another great experience!

2/10 Terrible

Alysa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The only good thing about the room was the water pressure in the shower. The floor was dirty. The air conditioner and refrigerator both took all night to get cold. The room smelled absolutely terrible and the windows were bolted shut so you couldn’t get it aired out. There was a hole in the shower wall. There was pubic hair on the “clean” bath towels. The wifi constantly went in and out.
Stayed 1 night in Jun 2023
Response from Peet on 12 Jun 2023
Hi Alyssa I am very very sorry that you had an unpleasant experience with us. We are currently under new management and are doing everything we can to make sure this kind of thing doesn’t happen to anyone else. If you would like to call us we can figure out a way to make this right for you.

8/10 Good

Lori, Hagerstown

Travelled with family, Travelled with pets
Before you unpack inspect the room 1st, they are sometimes not been cleaned, or something doesn't work. AC, not efficient, and is set to not go below 66, which feels more like 75. Excellent if you have animals, or are waiting for a house to open up. Just don't expect much from front desk, they just take your money. Be sure to have a cash 50 deposit ready. .and if your asked to change rooms expect to be watched and hovered over till it's done
Stayed 3 nights in May 2023
Response from Peet on 12 Jun 2023
Lori, I am so sorry that this happened to you. We will be having a meeting with employees to make sure that we keep our standards high so that something like this doesn’t happen again.

8/10 Good

Marvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Peet on 9 Jun 2023
Thank you so much for the great review Marvin. We are so glad you enjoyed your stay and hope you stay with us again soon! Have a great weekend!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Decent place for the price (and pet friendly!)
You get what you pay for. Decent room. Laminate floors (no carpet, yay!). There's a railroad track at the far end and depending on your closeness to it, it's a bit loud and rattle-y. But I didn't hear/feel it overnight, so that's good. No coffee maker or hairdryer, but there's a microwave and fridge.
Stayed 1 night in Jun 2023
Response from Peet on 3 Jun 2023
Thank you so much for the amazing review. We are so glad you enjoyed your stay! We are working on the hairdryer and coffee maker and will have it for you on your next visit!

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Price was goo d
Stayed 3 nights in May 2023
Response from Peet on 3 Jun 2023
We appreciate your kindness and are glad you were satisfied

10/10 Excellent

Eileen

Stayed 1 night in May 2023
Response from Peet on 27 Jun 2023
Thank you so much Eileen. I am very pleased that you enjoyed your stay and hope you stay with us again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, nice staff, w I uld stay again
Stayed 1 night in May 2023
Response from Peet on 3 Jun 2023
Thank you for the kind words. We hope to see you soon :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Peet on 3 Jun 2023
THANK YOU SO MUCH. WE HOPE TO SEE YOU SOON :)

4/10 Poor

Cynthia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We left did not stay
Stayed 4 nights in May 2023
Response from Brand Experience Team on 2 Jun 2023
Hi Cynthia, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

10/10 Excellent

Lorrey

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, just off Rt. 81. Many dining options around the area.
Stayed 1 night in May 2023
Response from Brand Experience Team on 2 Jun 2023
Hi Lorrey, Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon. Maz K. #Team6

2/10 Terrible

Janet

Stayed 2 nights in May 2023
Response from Peet on 9 Jun 2023
We are so sorry to hear about your experience with us. We are currently under new management and taking all necessary steps to make our customers’ stays as comfortable as possible. Please let us know if there is anything we can do. If you stay with us again we would love the opportunity to remedy the experience.

10/10 Excellent

Lorrey

Stayed 1 night in May 2023
Response from Peet on 3 Jun 2023
Thank you so much for staying with us. We hope to see you soon

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, accomidating
We needed a place to park our camper trailer. They had one. We didn't need to decouple. The room was very clean. It was pet friendly and the price was right.
Stayed 1 night in May 2023
Response from Brand Experience Team on 17 May 2023
Hi Steven,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

4/10 Poor

Eric

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Just run down tv didnt work and the replacement remote remote didnt work either.
Stayed 1 night in May 2023
Response from Brand Experience Team on 17 May 2023
Hi Eric,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Marcia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Peet on 9 Jun 2023
Thank you so much Marcia! We hope to see you soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Peet on 9 Jun 2023
Thank you so much Daniel! I apologize for the delayed response. We had a change in management and have been working to improve the property so next time you stay with us will be an even better experience!

8/10 Good

Marilyn

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Motel 6 Comparatively Inexpensive and Comfortable
Quick and friendly service. The room was comfortable and had clean, fresh sheets. The bathroom looked like it had been fairly recently upgraded. The room itself was clean although baseboards (especially in the bathroom) could have been cleaner. The site is excellent. Close to the highway, shopping and restaurants. The exterior of the buildings are showing their age and need paint, repairs etc.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 11 May 2023
Hi Marilyn, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

GerryAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Peet on 9 Jun 2023
Thank you GerryAnn! We are so pleased that you enjoyed your stay. We have been doing renovations on the property and hope you stay with us soon so you can experience the changes we are making!

8/10 Good

Helen

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 14 Apr 2023
Hi Helen,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

Jessica

It was an okay stay. The traffic noise outside kept my husband awake. 🙁
Stayed 1 night in Mar 2023

4/10 Poor

Sara

Disliked: Amenities, property conditions & facilities
Floor had spots that felt like you could fall through and the bed was on a slant.
Stayed 1 night in Mar 2023
Response from Nancy Y. on 18 Mar 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Poor

Mark

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room felt really cheaply maintained. There was an outlet between the beds that was partially pulled out of the wall. Same for the toilet paper dispenser. The bathroom door was hung in a fashion where the upper part of the door rubbed the frame and the bottom half on the knob side had a large gap that increased to close to an inch at the bottom. The baseboard in bathroom looked like it was leaning against the wall and had chunks taken out of the top. I have stayed at 4 budget hotels in the last month by 3 different chains. This was a little more expensive than the others, but was the worst of the group.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 16 Mar 2023
Hi Mark,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Soni

Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The towels had stains on them and there was only one bath towel the rest were small hand towels. The tub looked like it seen better days and the heat/air conditioner took forever to heat up.
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 16 Mar 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Richard

Liked: Cleanliness

2/10 Terrible

Megan

Stayed 1 night in Nov 2022
Response from ...... on 6 Dec 2022
Thank you for your rating.

6/10 Okay

Alexander

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022
Response from ...... on 6 Dec 2022
Thank you so much for your rating.

2/10 Terrible

JEFFREY

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, when I booked the room, I booked a smoking room, when I got there, I was told they didn't have any smoking rooms available, after that I was told, I would have to pay a $50 deposit. I went ahead and checked in because we really didn't have any other options since it was 10pm. Went to the room and there were fruit flies flying around and roaches crawling around, the bathtub had hair in it and the walls & ceiling had stains that God know what they were. We stayed overnight but quickly left early in the morning; at checkout I asked when I was going to get my deposit back and was told 3-5 business days, that's just wrong, also I told them at checkout about all the issues and they said they was not aware of any issues. ummmmm. Will never ever stay there again it is not fit for any guests.
Stayed 1 night in Oct 2022

4/10 Poor

Donald

Travelled with family
Disliked: Amenities, property conditions & facilities
Good location, reasonably price. But the property is old and is in great need of upkeep.
Stayed 1 night in Oct 2022
Response from .... on 13 Dec 2022
Thanks for your comments.