Haijima Holidays

Had a really great stay! The staff was incredibly friendly and helpful, the room was very clean and comfortable, and the location was perfect, super close to the airport which made everything easy. Would definitely stay here again.

Hotel is really nice. We used the washer and dryer and it was great. Did not get to use the onsen because of our tattoos. Location was a little further than we expected and not much to do near the hotel. But if you want to be out of the city, this is a great location. We loved it.

I recently stayed at Keio Plaza Hotel and had a bit of a mixed experience overall. When I first checked in, I was assigned a room in the South Tower that hadn’t been renovated yet. Unfortunately, the room felt quite dated and a bit worn, and it gave off a slightly unclean impression despite being serviced. That said, the highlight of my stay was definitely the staff. I spoke with the front desk about my concerns, and they were incredibly friendly, understanding, and professional. They offered me the option to upgrade, and I decided to go for it. I’m really glad I did. The upgraded room was a completely different experience: modern, clean, and very comfortable. While I do think the unrenovated rooms could use some attention, the excellent service and the quality of the upgraded accommodations really turned things around for me. If you’re planning to stay here, I’d definitely recommend opting for one of the renovated rooms from the start.

Service, room and newness of hotel

The room is small, which we kind of expected. Though, It has a large bathroom. The bed is a full size which was smaller than expected. Especially for 2 people. Not the most comfortable mattress, but we made due. Most restaurants don’t open till around 10am, except for the on sight Sizzler, which is about $32 pp for breakfast. Definitely more of a nightlife area.