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25hours Hotel Altes Hafenamt

A waterfront haven in Hamburg where attentive staff create a welcoming atmosphere and Mediterranean influences bring warmth to every corner

Choose dates to view prices

25hours Hotel Altes Hafenamt in Hamburg offers a peaceful escape with Mediterranean flair. Guests can rejuvenate in the sauna, wander the garden, or dine at NENI restaurant for breakfast and dinner. The outdoor entertainment area, bar, and free WiFi complete the experience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
The current price is €161
includes taxes & fees
17 May - 18 May

Room options

View all photos for Large

Large

Large

8.8 out of 10
Excellent
(10 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Medium

Medium

Medium

9.4 out of 10
Exceptional
(24 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Extra Large

Extra Large

Extra Large

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About the area

Located in Hamburg City Center, a neighbourhood in Hamburg, 25hours Hotel Altes Hafenamt is near a metro station. German Customs Museum and International Maritime Museum are cultural highlights, and some of the area's activities can be experienced at Hamburg Cruise Center and Traditional Ship Harbour. Looking to enjoy an event or a match while in town? See what's going on at Elbe Philharmonic Hall. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Hamburg travel guide
Map
Osakaallee 12, Hamburg, HH, 20457

What's nearby

  • International Maritime Museum
    International Maritime Museum
    2 min walk - 0.2 km
  • Aerial drone panoramic view of port of Hamburg from above before sunset with dramatic stormy clouds over historical city center
    Hamburg Cruise Center
    6 min walk - 0.5 km
  • Hamburg Dungeon
    Hamburg Dungeon
    7 min walk - 0.7 km
  • Miniatur Wunderland
    Miniatur Wunderland
    9 min walk - 0.8 km
  • Elbphilharmonie concert hall in Hamurg with the boats marina on the front
    Elbe Philharmonic Hall
    12 min walk - 1.1 km

Getting around

  • Überseequartier Station
    3 min walk
  • HafenCity Universität Hamburg Station
    7 min walk
  • Hamburg Airport (HAM)
    43 min drive

Restaurants

  • Pesca – Theatre of Fish
    4 min walk
  • Chingu
    4 min walk
  • Espresso House
    3 min walk
  • Sabai Dee Mai Restaurant
    3 min walk
  • Andronaco HafenContor
    3 min walk

About this property

25hours Hotel Altes Hafenamt

Hotel near Hamburg Cruise Center
Located close to International Maritime Museum and German Customs Museum, 25hours Hotel Altes Hafenamt provides a terrace, a garden and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. The on-site Mediterranean cuisine restaurant, NENI, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as an outdoor entertainment area and a bar.
Other perks include:
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • Tour/ticket information, a front desk safe and a banquet hall
  • A gift shop, luggage storage and a water dispenser
  • Guest reviews give top marks for the helpful staff
Room features
All rooms are individually furnished, and boast comforts such as laptop-compatible safes and air conditioning, as well as perks such as free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and free cots/infant beds
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • Daily housekeeping, desks and phones

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 28 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 26 for adults and EUR 13 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Boilerman Bar
  • NENI

Things to do

  • Bicycle rentals
  • Sauna

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Outdoor entertainment area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 20.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 75 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 26 for adults and from EUR 13 for children
  • Self-parking fee: EUR 28 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

25hours Hotel Altes Hafenamt Hamburg
25hours Altes Hafenamt Hamburg
25hours Altes Hafenamt
25hours Altes Hafenamt Hamburg
25hours Hotel Altes Hafenamt Hotel
25hours Hotel Altes Hafenamt Hamburg
25hours Hotel Altes Hafenamt Hotel Hamburg

Frequently asked questions

Is 25hours Hotel Altes Hafenamt pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at 25hours Hotel Altes Hafenamt?

As of 23 Apr 2026, prices found for a 1-night stay for 2 adults at 25hours Hotel Altes Hafenamt on 17 May 2026 start from €161, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at 25hours Hotel Altes Hafenamt?

Self-parking is available for EUR 28 per day. Limited spots are available.

What time is check-in at 25hours Hotel Altes Hafenamt?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at 25hours Hotel Altes Hafenamt?

Checkout is at noon.

Where is 25hours Hotel Altes Hafenamt located?

Located in Hamburg City Center, this hotel is within a 10-minute walk of International Maritime Museum, German Customs Museum and Traditional Ship Harbour. Hamburg Cruise Center and Dialogue in the Dark Exhibition are also within 10 minutes. Überseequartier Station is only a 3-minute walk and HafenCity Universität Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

25hours Hotel Altes Hafenamt Reviews

9.4

Exceptional

9.4

Cleanliness

9.2

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 316 out of 445 reviews
Rating 8 - Good. 95 out of 445 reviews
Rating 6 - Okay. 23 out of 445 reviews
Rating 4 - Poor. 8 out of 445 reviews
Rating 2 - Terrible. 3 out of 445 reviews

Reviews

Verified

10/10 Excellent

penelope

Clean, modern room with great amenities.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

STACEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our first stay in a 25hours hotel. The staff and location and accommodations were all well above our expectations, and we look forward to staying again!
Verified

8/10 Good

Bas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything really good. Great location and nice ambiance. Some minor point for improvement. It is very dark in the restaurant especially for breakfast. Pillows in room for sleeping are too thin.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay in Hamburg

We were only there for one night, wish it was more! The hotel is clean and the staff was very helpful and friendly! Helped us book a night cruise and called a taxi for us in the morning. Great location for us as we wanted the night cruise and had booked a time for Miniature Wonderland in the morning.
Loved the welcoming set up of the room!
Stayed 1 night in Sep 2023
Verified

8/10 Good

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, room was okay but was expecting little bit more space for extra large room. The bed for our daughter was not ready upon our arrival, there were only towels for two in the room and we were never given extra glass/cup although the housekeeping team sorted out the bed straight away. Was expecting little bit more such as bathrobes and a larger outdoor area for the guests. There were only two tables outside the reception and although the restaurant had a large outdoor area, the restaurant manager was not happy for us to sit there unless we were ordering food from the restaurant. This was not great as we were the guests of the hotel. Buffet breakfast was good, but pricey at 26€ per person so for a family of three this was not a great value for money. One morning there was a lot of noise around 7am in the corridor, which woke us up. The hotel is in a great location and staff was friendly apart the moody restaurant manager who was very precious about his EMPTY outdoor space being dedicated to the restaurant guests despite us being the guests of the hotel!?. Big thank you to the housekeeping team that was friendly and helpful. 4 starts due to lack of outdoor or indoor space for the guests to relax apart from the restaurant area.
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Matthew Zac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

Arrived and our room was ready early - bonus! Reception staff were excellent. Great room. Bar superb. We don’t have breakfast or eat in the hotel. Now off to Copenhagen to compare!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Antje

Liked: Cleanliness, staff & service, property conditions & facilities
We could not have been happier, my sporty son was chuffed to gain access to the adjacent gym and I enjoyed the Schmökerstube and Bar!
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Hagen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible hotel!!!

Hotel was a great find! Have stayed at many properties throughout Hamburg over the years and this one was by far...The best! Spotless clean, great staff and the attention to detail was second to none. Boiler Room bar and Neni restaurant are not to be missed while staying there. Haffen City is growing up nicely and downtown is a leisurely 10 minute walk. Highly recommended!!
Stayed 2 nights in Dec 2022
Verified

6/10 Okay

James

Liked: Cleanliness
Holding amount on credit card was ridiculously to high especially when we had paid! Lack of sun charging facilities and tv not working properly.
Stayed 5 nights in Dec 2022
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Not worth this amount money

I had some bad experiences during my stay at this hotel: The Wi-Fi signal was very poor in my room. I notified the desk and they promised to check but nothing has changed afterwards. The safe in the room was not working. The desk said they knew the problem but didn't offer any alternative solution to me. I had to carry all my valuable things with me all the time. There was a cooking oil smell in my room on the 2nd floor because of the restaurant on the basement floor. The breakfast was okay.
Stayed 2 nights in Sep 2023
Verified

4/10 Poor

Jon

Disliked: Cleanliness, staff & service

How not to treat a guest

I chose the hotel based on a recommendation from a friend. The room was large and modern, but as I turned on the shower, I had phone call and suddenly I see water flowing out from the bathroom and into the bedroom where my clothes for a business function was layed out. Things like this can happen but it was a very unfavorable situation as I was in a rush. I just had to put back on the clothes I was travelling in and leave for the function. As I left for the evening I told the receptionist that I expect that my belongings are moved to another room l which would be ready for me upon my return. The receptionist confirmed and apologized. When I returned that night the room had not been changed, but the housekeeping had sort of dried up the carpet to the best of their ability. On checking out the next morning i was quite frustrated and said I would expect not to pay (fully) for the night, as the hotel’s plumbing issues impacted my night negatively, and the hotel did not even bother to change my room even though having agreed to it on the spot. I did not pay as I left, but after a couple of hours i received an e-mail from the hotel saying they charged my card in full and they have no recollection that they promised to change my room, nor could they find any evidence of any flooding. Being mistreated and indirectly accused of lying, this will be the last stay at 25hrs.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gute Bar
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren mit allem sehr zufrieden und können es nur weiterempfehlen. Wirklich top. Super Erreichbarkeit, Parkmöglichkeiten vorhanden, Sauberkeit, sehr nettes Personal, schöne Zimmer und vor allem das Essen war fantastisch. Gerne wieder :)
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Katja

Liked: Cleanliness, amenities, property conditions & facilities
Ein sehr schön gestaltetes Zimmer in einem tollen, alten Gebäude.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ralf

Liked: Cleanliness, amenities, property conditions & facilities
Urig, schön, gemütlich. Einfach eine tolle Location.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Total witziges Hotel mit Irrgarten Style
Stayed 1 night in Dec 2025
Verified

8/10 Good

Gitte

Liked: Cleanliness, staff & service
Dejlige store værelser, skøn seng, god morgenmad. Dog er der meget MØRKT over det hele, i restauranten og på gangene og værelset, det skulle man lige vænne sig til.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jørgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rigtig hyggeligt boutique hotel med nærværende personale og god kvalitet hele vejen rundt. Morgenmaden er super lækker, varieret og madvarerne af super kvalitet. Ikke noget fra dåse eller juice fra en papkarton. Lækkert 😋
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das erste Mal im 25h Altes Hafenamt und direkt verliebt. Kann das Hotel wärmstens empfehlen.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Claus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Äußerst angenehme Übernachtung

Extrem freundliches Personal, super Zimmer, tolles Ambiente, gutes Frühstück.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Sören Dr.

Liked: Cleanliness, staff & service, property conditions & facilities
Du
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Joakim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Så mysigt hotell, fantastiskt trevlig personal, bra frukost och suverän resraurang lunch och kväll.
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Poul Morten

Liked: Cleanliness, staff & service, property conditions & facilities
Utroligt støjniveau hele natten og om morgenen. Virkelig dårlig sovekomfort
Stayed 1 night in May 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Supernajs hotell

Supermysigt hotell i mysigt 1800 tals hus. Gillar man gamla tegelhus så är detta rätt plats. Nära till allt känns det som.
Stayed 1 night in Mar 2025