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ibis Hamburg Alster Centrum

3.5 star property
Pet-friendly Hamburg hotel connected to the convention centre, steps from Alster Lakes

Choose dates to view prices

Photo gallery for ibis Hamburg Alster Centrum

Land view from property
Exterior
Hypo-allergenic bedding, desk, soundproofing, iron/ironing board
Exterior
Exterior
ibis Hamburg Alster Centrum offers a welcoming spot in Hamburg City Center with amenities like WiFi and dry cleaning. Guests praise the helpful staff. Travelers can rent bikes directly from the hotel, ideal for exploring the city or visiting nearby Hamburg City Hall.

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Air conditioning
  • Laundry
  • Housekeeping
The current price is €87
includes taxes & fees
16 Nov - 17 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room, 1 Double Bed (New Sleep Easy Concept)

Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Double Room, 1 Double Bed (New Sleep Easy Concept)

8.4 out of 10
Very good
(43 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
Eco-friendly toiletries
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room, 2 Single Beds

Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 2 Single Beds

7.8 out of 10
Good
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

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Interior

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includes taxes & fees
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About the area

Map
Holzdamm 4-12 & 16, Hamburg, HH, 20099

What's nearby

  • Hamburg City Hall - 12 min walk - 1.1 km
  • Miniatur Wunderland - 3 min drive - 2.6 km
  • Reeperbahn - 3 min drive - 2.7 km
  • Hamburg Cruise Center - 4 min drive - 3.0 km
  • Elbe Philharmonic Hall - 4 min drive - 3.0 km

Getting around

  • Hamburg (ZMB-Hamburg Central Train Station) - 6 min walk
  • North Central U-Bahn - 7 min walk
  • Hamburg Airport (HAM) - 26 min drive

Restaurants

  • ‪MUTTERLAND Stammhaus - ‬4 min walk
  • ‪barca - an der Alster - ‬3 min walk
  • ‪Heritage Hamburg - ‬4 min walk
  • ‪Cafe Liebermann - ‬6 min walk
  • ‪Atlantic Bar - ‬1 min walk

About this property

ibis Hamburg Alster Centrum

Hotel near Hamburg City Hall
Located close to Alster Lakes and Miniatur Wunderland, ibis Hamburg Alster Centrum provides dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • An electric car charging station, a lift and a 24-hour front desk
  • A front desk safe, smoke-free property and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 165 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and sound-insulated walls.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks and phones

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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ibis Hamburg City

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.2 out of 10, Very good, 1,008 reviews
The price is €76
includes taxes & fees
16 Nov - 17 Nov
ibis Hamburg City

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 20 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 19 for adults and EUR 9.50 for children

Things to do

  • Bicycle rentals

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (81 centimetre high)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 16 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 19 for adults and from EUR 9.50 for children
  • Self-parking fee: EUR 20 per day
  • Pet fee: EUR 16 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

ibis Alster Centrum
ibis Alster Centrum Hotel
ibis Alster Centrum Hotel Hamburg
ibis Hamburg Alster Centrum
ibis Hamburg Alster Centrum Hotel
Ibis Hamburg Alster Hotel Hamburg
ibis Hamburg Alster Centrum Hotel
ibis Hamburg Alster Centrum Hamburg
ibis Hamburg Alster Centrum Hotel Hamburg

Frequently asked questions

Is ibis Hamburg Alster Centrum pet-friendly?

Yes, ibis Hamburg Alster Centrum allows pets (limit 1 total). There's a fee of EUR 16 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at ibis Hamburg Alster Centrum?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at ibis Hamburg Alster Centrum on 16 Nov 2025 start from €86.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at ibis Hamburg Alster Centrum?

Self-parking is available for EUR 20 per day.

What time is check-in at ibis Hamburg Alster Centrum?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at ibis Hamburg Alster Centrum?

Checkout is at noon.

Where is ibis Hamburg Alster Centrum located?

Located in Hamburg City Center, this hotel is within a 15-minute walk of Alster Lakes and Hamburg City Hall. Miniatur Wunderland and Hamburg Cruise Center are also within 2 mi (3 km). North Central U-Bahn is 7 minutes by foot and South Central U-Bahn is 9 minutes.

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ibis Hamburg Alster Centrum Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 240 out of 851 reviews
Rating 8 - Good. 416 out of 851 reviews
Rating 6 - Okay. 144 out of 851 reviews
Rating 4 - Poor. 39 out of 851 reviews
Rating 2 - Terrible. 12 out of 851 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but mattress not so good, very thin and uncomfortable.
Stayed 1 night in Aug 2025

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient as it’s close to the town centre yet it’s still in a quiet location, we had a lovely stay thank you !
Stayed 4 nights in Feb 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2024

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ibis centrum alster

3 night stay excellent position and location very quiet road close to the lake one way and 5 minutes from the train station the other way Staff were friendly and helpful rooms clean typical ibis layout if you have a late flight there are lockers available at 2 euros for your bags
Stayed 3 nights in Jul 2025

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities

Fine but expensive

An excellent location if you want to be near Alster Lake or the train station. Staff were friendly and the breakfast was fine (average). The rooms were very small (as advertised) and the was no room service nor gym and luggage storage only for a fee. Overall an OK hotel.
Stayed 3 nights in Jul 2025

8/10 Good

Chelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly morning staff, close to central station, food and shopping!
Stayed 6 nights in Nov 2022

8/10 Good

Bente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast, clean rooms and central
Stayed 4 nights in Oct 2023

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

No bells and whistles but a confortable stay. Very close to river, train station and city center.
Stayed 3 nights in Sep 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I nice, basic, hotel very close to the city centre.
Stayed 3 nights in Dec 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were too firm even with the matress pad.
Stayed 3 nights in Jul 2025

8/10 Good

SANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Reasonably priced. Good breakfast. Great staff!
Stayed 2 nights in Nov 2023

10/10 Excellent

Claus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in central Hamburg!

Good value for money. Good service, nice room, very central if you want to experience the central part of Hamburg.
Stayed 4 nights in Oct 2022

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
The location for the property was excellent, easy to get to from the train station (HBF), and there were many good bars/restaurants within minutes walk. The area was quiet too. The elevator was sporadic. Also a few times the doors from the stairs were open/accessible to anyone.
Stayed 4 nights in Jun 2024

4/10 Poor

Nicole

Disliked: Amenities, property conditions & facilities
The room on entry smelt of smoke. Very noisy, small and shabby. Good location
Stayed 3 nights in Dec 2022

8/10 Good

Erik

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Credit card caused issue.

Nice, simple hotel with good location. Had a problem with paying for parking, as they only accepted cash, so had to walk all the way to the railway station to find an ATM.
Stayed 1 night in Jun 2023

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
Some staff were helpful. Good breakfast. Several staff were rude and not helpful. No air conditioning for first three night and window opened to very noisy (all hours) train station. No ice machine and TV did not work.
Stayed 8 nights in Jul 2023

6/10 Okay

Manfred

Frühstück für 19€ passt nicht zum Preis- Leistungsverhältnis
Stayed 3 nights in Sep 2025

10/10 Excellent

Janina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Alster ist vom Hotel zu sehen und nur ca. 3 Minuten Fußweg entfernt. Auch das Alsterhaus und den Jungfernstieg kann man gut zu Fuß erreichen. Der Hauptbahnhof ist ebenfalls direkt um die Ecke und somit gibt es eine super Verkehrsanbindung.
Stayed 1 night in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and quiet
Stayed 4 nights in Aug 2025

8/10 Good

Bernando

Liked: Cleanliness, amenities, property conditions & facilities
Locatie hotel is goed, want op loopafstand station en centrum. Kamer netjes, groot genoeg en voorzien van handige faciliteiten. Badkamer is wel klein. Prima ontbijt. Ontvangst kan vriendelijker en informatie beter.
Stayed 3 nights in Aug 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Good staff. Needs update
Stayed 1 night in Aug 2025

8/10 Good

Dirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Günstig und gut gelegen
Stayed 1 night in Aug 2025

4/10 Poor

Alan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Paid breakfast and expedia did not confirm it and got double charged. Asked the hotel to review and did not bother to even respond
Stayed 2 nights in Aug 2025

10/10 Excellent

Antonella

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 3 nights in Aug 2025

10/10 Excellent

Dain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
냉장고가 없어 다소 불편했지만 따뜻한 물 등 필요한 부분을 제공받을 수 있었고, 가격대비 공간이 넓었습니다
Stayed 3 nights in Aug 2025