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Reviews of The Fontenay

5 out of 5
The Fontenay
Fontenay 10, Hamburg

Reviews

9.6

Exceptional

Rating 10 - Excellent. 255 out of 294 reviews" "
Rating 8 - Good. 23 out of 294 reviews" "
Rating 6 - Okay. 8 out of 294 reviews" "
Rating 4 - Poor. 2 out of 294 reviews" "
Rating 2 - Terrible. 6 out of 294 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SalesTheFontenay on 25 Apr 2024
Vielen Dank!

10/10 Excellent

Anemona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious property, high end technology, gorgeous grounds and perfect amenities. The stuff was friendly, professional and very courteous . Everything was perfection.
Stayed 5 nights in Apr 2024
Response from SalesTheFontenay on 12 Apr 2024
Thank you very much for your great feedback! We are delighted that you enjoyed your stay and hope to welcome you back soon. Best regards

8/10 Good

George, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property overall and this was our third stay in a year! The one issue that we found relates to the “family policy” of allowing screaming kids, even under 10 years old, in the spa area including the sauna and steam room, until closing at 10PM !! This policy definitely needs to change with a time limit for kids accessing the spa / pool area to maximum 20h in order to allow adults relaxing quiet time to enjoy!
Stayed 5 nights in Mar 2024
Response from SalesTheFontenay on 3 Apr 2024
Thank you very much for taking the time to write us a review. We are sorry to read about your experience in the SPA area and will discuss your feedback internally immediately. We hope you enjoyed your stay despite the inconvenience and we look forward to welcoming you again soon. Best regrdsYours The Fontenay

10/10 Excellent

Kiarash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from SalesTheFontenay on 9 Jan 2024
Vielen Dank für diese tolle Bewertung!

10/10 Excellent

Yaktiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was uniquely placed right by a very easy jogging, walking , and cycling route and near the water. The building itself is the most aesthetically pleasing design with beautiful windows everywhere. I really don’t know how to put it in words but it was the best hotel so far of the many 5 star hotels I have stayed at.
Stayed 1 night in Dec 2023
Response from SalesTheFontenay on 2 Jan 2024
Thank you very much for your great review! How wonderful that you felt so comfortable with us and were able to enjoy your stay with us. Your satisfaction is the best confirmation of our work. Thank you very much! We hope we can welcome you again soon.

10/10 Excellent

Charbel

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from SalesTheFontenay on 18 Oct 2023
Thank you so much!

10/10 Excellent

George, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay in six months! Excellent location. Modern Superb spa. Best hotel in Hamburg
Stayed 1 night in Sep 2023
Response from SalesTheFontenay on 9 Oct 2023
Thank you very much for your great review! We are very happy to hear that you like our hotel so much and that you have already visited us again. Your feedback is the nicest confirmation for our staff.Best regardsYour The Fontenay

2/10 Terrible

Ashley

Stayed 2 nights in Sep 2023
Response from SalesTheFontenay on 20 Nov 2023
Thank you very much for your review. We would love to understand your feedback and hope to have an opportunity with you to share it with us. We will be happy to assist you.Best regards

2/10 Terrible

Hans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern hotel in arguably the best residential area in Hamburg , right on the Alster lake. Fantastic choice at breakfast , hot dishes are prepared in the kitchen and delivered to your table piping hot which is not always the case with a buffet. Freshly made carrot and apple juice. Light switches in the room are very modern and not easy to operate Very expensive dining but fresh ingredients and value for money if you can afford it
Stayed 1 night in Sep 2023
Response from SalesTheFontenay on 9 Oct 2023
Thank you very much for your great review! We are very happy to hear that you liked our hotel. We are happy to receive your feedback and will discuss this internally.Best regardsYour The Fontenay

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel on every level, one of the best we've stayed in.
Stayed 2 nights in Sep 2023
Response from SalesTheFontenay on 9 Oct 2023
Thank you so much!

10/10 Excellent

LEIGH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel from bygone era
Reception was excellent, even escorting us to our room. The room was a good and included a balcony. We appreciated the welcome gifts, and the turndown evening service which seems from a bygone era! We are nitpicking but were frustrated eggs and bacon were hard unless specifically asked for different. Position on the lake was perfect.
Stayed 5 nights in Aug 2023
Response from SalesTheFontenay on 9 Oct 2023
Thank you very much for your great review! We are very happy to hear that you like our hotel so much. Your feedback is the nicest confirmation for our staff.Best regardsYour The Fontenay

10/10 Excellent

HUANG T Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from SalesTheFontenay on 18 Aug 2023
Thank you very much for your great review! We are very happy to see that you enjoyed The Fontenay so much! With pleasure we welcome you again with us.Kind regardsYour The Fontenay

8/10 Good

KHALED

Stayed 6 nights in Jun 2023
Response from SalesTheFontenay on 19 Jun 2023
Was für eine großartige Bewertung, vielen Dank dafür! Wir haben uns sehr gefreut, dass Sie so einen wundervollen Aufenthalt bei uns hatten und wir Sie in allen Aspekten von uns überzeugen konnten. Gerne würden wir Sie erneut bei uns begrüßen.Herzliche GrüßeIhr The Fontenay

10/10 Excellent

Hadeel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Honestly i can say this hotel is one of the best hotel un europe if we exclude UK. So modren and spacious with great services. Highly recommended.
Stayed 3 nights in Jun 2023
Response from SalesTheFontenay on 12 Jun 2023
Vielen Dank für Ihr positives Feedback! Wir freuen uns sehr, dass Sie mit unserem Hotel zufrieden waren und es zu den besten in Europa zählen. Wir werden weiterhin unser Bestes geben, um unseren Gästen einen modernen und geräumigen Aufenthalt mit exzellentem Service zu bieten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und stehen Ihnen bei Fragen und Anregungen gerne zur Verfügung.Herzliche GrüßeIhr The Fontenay

10/10 Excellent

Mark, Frisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is superbly located on the Aussenalster in Hamburg. Wonderful walks around the lake, superb connectivity to the inner city, and the short distance from.Eppendorf. My only beef is that the gym doesn’t open up early in the morning.
Stayed 3 nights in Jun 2023
Response from SalesTheFontenay on 12 Jun 2023
Vielen Dank für Ihre positive Bewertung. Wir freuen uns sehr, dass Sie die herrlichen Spaziergänge rund um die Alster und die Anbindung an die Innenstadt genießen konnten. Gerne nehmen wir Ihren Kritikpunkt bezüglich der SPA-Öffnungszeiten mit auf, um Ihren Bedürfnissen gerecht zu werden. Wir würden uns freue, Sie schon bald wieder begrüßen zu dürfen. Bei Fragen und Anregungen stehen wir Ihnen gerne zur Verfügung.Herzliche GrüßeIhr The Fontenay

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, nice bathroom, clean lines.
Stayed 4 nights in Jun 2023
Response from SalesTheFontenay on 12 Jun 2023
Herzlichen Dank für Ihr tolles Feedback. Wir freuen uns sehr, dass Ihnen unsere Lage gefallen hat und Sie unser schönes Badezimmer und die klaren Linien unseres Hotels genossen haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Bei Fragen und Anregungen stehen wir Ihnen gerne zur Verfügung. Herzliche GrüßeIhr The Fontenay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from SalesTheFontenay on 12 Jun 2023
Vielen Dank für diese großartige Bewertung. Es freut uns immer, wenn unsere Gäste einen rundum schönen Aufenthalt in unserem Hause genießen konnten.Es würde uns sehr freuen, wenn wir Sie bald wieder bei uns begrüßen dürfen. Bei Fragen und Anregungen stehen wir Ihnen gerne unter info@thefontenay.com zur Verfügung.Herzliche GrüßeIhr The Fontenay

10/10 Excellent

Jose, Gurabo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I have ever stayed in. Absolutely gorgeous.The Lakeview Restaurant was beyond comparison. The room simply stunning. All the details. And Nina, the Concierge, was superb!
Stayed 1 night in May 2023
Response from SalesTheFontenay on 12 Jun 2023
Thank you very much for your fantastic feedback! We are very happy that you enjoyed your stay with us. It is great to hear that you enjoyed our star restaurant Lakeside and our room. We are also very proud of our team and are pleased that Nina, our concierge, provided you with great service. We will make sure your feedback is shared with her. We greatly appreciate your feedback and hope to welcome you back soon. If you have any questions or comments, please feel free to contact us at info@thefontenay.com.Best regardsYour The Fontenay

10/10 Excellent

Jose, Gurabo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simply spectacular
Stayed 1 night in May 2023
Response from SalesTheFontenay on 12 Jun 2023
Thank you very much for your great rating. Your well-being is our first priority, so your positive feedback is the best confirmation for our staff. If you have any questions or suggestions, please do not hesitate to contact us at info@thefontenay.com.Best regardsYour The Fontenay

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A luxury property in the heart of Hamburg. The staff provide excellent service are very accommodating. The restaurants and food are outstanding. I would not hesitate recommending this property to anyone.
Stayed 5 nights in Apr 2023
Response from SalesTheFontenay on 12 Jun 2023
Thank you very much for your positive review! We are very happy to hear that you enjoyed your stay at our hotel in the heart of Hamburg and that our staff provided you with excellent service. We greatly appreciate your recommendation and hope to welcome you back soon! If you have any questions or suggestions, please do not hesitate to contact us at info@thefontenay.com.Best regardsYour The Fontenay

10/10 Excellent

George, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel Very modern with state of the art amenities Beautiful spa with indoor/outdoor pool Walking distance to downtown
Stayed 2 nights in Apr 2023

10/10 Excellent

rudolf

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Natascha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and very friendly staff. Amazing pool overlooking Hamburg!
Stayed 1 night in Nov 2022
Response from The Fontenay Marketing on 28 Nov 2022
Thank you so much for your friendly review! We are delighted that you had a wonderful stay here at The Fontenay. The whole team is looking forward to your next visit! Sincerely yoursThe Fontenay

10/10 Excellent

Lucrecia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

KEITH MORGAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All areas of the property performed.
The suites are really well done with great attention to detail. Shower had light show and music. Good materials used throughout, room service was effective. Staff were friendly and competent. These days $950 a night for a suite doesn’t get you that much, at the Fontenay it gets you what it used to get you.
Stayed 3 nights in Jul 2022

8/10 Good

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Thomas

Stayed 1 night in Jun 2022

10/10 Excellent

Jorg

Liked: Room comfort
Great location, right on the lake “Alster”.
Stayed 1 night in Jun 2022

10/10 Excellent

Alexandra, Cambridge

Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a room with partial lake view. Loved the hotel design. The balcony was great for breakfast coffee. Room service was fast. Bathroom well organized but the hair dryer was hard to find haha so keep looking if you think there isn't one. Loved walk in closet with full length mirror. Would def stay here again. Well located in great Hamburg neighborhood by the lake.
Stayed 2 nights in Jun 2021
Response from The Fontenay team on 3 Aug 2021
Thank you very much for your positive review. We are very happy you liked it at the Fontenay. And sorry for the struggle with the hair dryer. We look forward to welcoming you again. Yours The Fontenay team

10/10 Excellent

Olaf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in Hamburg!
Amazing!
Stayed 1 night in Aug 2020
Response from The Fontenay on 17 Aug 2020
Thank you very much for your great review. We are glad that you enjoyed your stay with us. Kind regards The Fontenay

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Someone mentioned to me this was the best modern hotel in Hamburg, and they were right.
Stayed 2 nights in Mar 2020
Response from The Fontenay on 3 Aug 2020
We highly appreciate your positive feedback and we are looking forward to welcoming you back very soon. Kind regards The Fontenay

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fontenay
Very nice hotel. Very clean. Great location
Stayed 1 night in May 2020
Response from The Fontenay on 3 Aug 2020
Thank you very much for your great review, we highly appreciate it. Kind regards The Fontenay

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unparalleled
Brilliant stay - impeccable service. Would only recommend to stay here when in Hamburg.
Stayed 2 nights in Feb 2020
Response from The Fontenay on 10 Feb 2020
We highly appreciate your positive feedback and we are looking forward to welcoming you back very soon. Kind regards The Fontenay

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great new 5* hotel with a little bit to learn
Great new hotel nicely located along the Alster lake in walking distance to the city center and great restaurants. The service was good but it would have been great to be advised about the parking in and around hotel when the very friendly staff unloaded and parked the car on arrival, but then later charged 28 Euro/day for it when we could have parked for free during the weekend right in front of the hotel. The room was nice, but the cleanliness did not live up to expectations.
Stayed 2 nights in Dec 2019
Response from The Fontenay on 13 Jan 2020
Thank you very much for your great review, we highly appreciate it and will forward your feedback regarding the car parking. Kind regards and all the best The Fontenay

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in Hamburg. Great room with the latest tech. The service was phenomenal, and the food was great! The pool was unreal, with stunning views of Hamburg
Stayed 1 night in Dec 2019
Response from The Fontenay on 6 Dec 2019
We highly appreciate your postive feedback and we are looking forward to welcoming you back very soon. Kind regards The Fontenay

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The German national football team stayed here while we were there and if it’s good enough for them...this is a new, clean, modern and luxurious hotel which made our stay in Hamburg a class above and was just 15 minutes walk from the centre. Oh and did I mention the complimentary minibar, digital shower or expansive balcony? Expensive but highly recommended. Should be the number one choice in Hamburg!
Stayed 2 nights in Sep 2019
Response from The Fontenay on 10 Sept 2019
Thank you very much for your Feedback, we highly appreciate it! We are Looking Forward to hopefully welcome you back very soon. Kind regards The Fontenay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I’ve ever stayed in
Stayed 4 nights in Jul 2019
Response from The Fontenay on 1 Aug 2019
Thank you so much!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really good service was excellent and I highly recommend it
Stayed 3 nights in Jul 2019
Response from The Fontenay on 1 Aug 2019
Thank you very much we highly appreciate it! Kind regards The Fontenay

10/10 Excellent

Amihai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We enjoyed every minute
Stayed 1 night in Jun 2019
Response from The Fontenay on 1 Jul 2019
Many thanks for the great Feedback! The Fontenay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Stayed 5 nights in May 2019
Response from The Fontenay on 1 Jul 2019
Thank you!

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018