Holiday Homes in Hamilton

"When I checked in aside from the check-in staffer, a nice young lady, there was a handyman/maintenance person beside her who was rude kept interjecting into my conversation with the young lady and he was definitely intoxicated, I could've gotten drunk off of his smell alone. This was extremely unprofessional and I was concerned for the young lady's safety as it was late in the evening. I left to a hockey game and came back and he was no longer in the lobby and there was no staff at the desk. Our room was fine, nothing special. The sofabed was uncomfortable and needed better bedding, also there children running back and forth till late. In the morning we went to get breakfast, options were great. Upon our return to the room to get our luggage I noticed that there was snow under the door and the floor was wet. We had not gone outside so it wasn't from us. I open the door amd there was a child with hands full of snow getting ready to throw it at our door again. There needs to be more monitoring of what is going on. I reported this to the front desk staff since the snow melted in to the rug area on the inside of our room. If you want a quiet place to stay I don't recommend this hotel."

"Older building, but amenities were better than expected. Breakfast was also better then expected."

"Parking easy & well lit. Very basic indoor space. Wi-Fi ok. "

"yes breakfast was fine "

"Our room was clean, the check-in process was fairly smooth, plenty of parking. We didn't have the breakfast as we opted to eat at Denny's in the plaza next door. David at the front desk was helpful. "

"The casino was very busy - they had a lot of staff cleaning the machines between each player. We stayed at The Brook hotel which is their oldest property. It definitely showed its age - musty smell, toilets that were very low to the ground. The housekeepers were very friendly. We will stay at one of the newer hotels when we go back."

"Loved it ! Nice and new and clean! Great breakfast!"

"Random people in the parking lot, my guess is they using the wifi. I asked for a quiet room and had several neighbors that slammed doors until 1am. Then I was awaken by two men talking in the hallway outside their room at 3:15 in the morning. The hotel was not busy and yet I was assigned a handicap room with neighbors. I could hear the alarm of my neighbor at 6:30am and I honestly thought it was my daughter’s, as it was so loud. I also heard footsteps in the room above. I don’t think I would stay here again. The bathroom was very nice and clean. "

"This was a beautiful house! Very clean, very flexible, and communicated often! Highly recommend!"