Winston-Salem Hotel Guide - Hanes Mall hotels in Winston-Salem, United States of America.

"The room I was assigned had cockroaches crawling out of the corner of the room, and more than two cockroaches in the bed. I spoke with other people and they reported the same problem. The room and bathroom were also very dirty and did not look cleaned before we arrived. Lastly, the shower water was cold and turned luke warm at best on the highest temperature setting."

"Rooms were clean and nice. Room had a coffee pot, mini microwave and mini fridge which was a nice surprise. Breakfast was good and lobby area was very nice and clean. Staff was very nice. "

"I didn’t get to go "

"Very nice"

"The photos look like they remodeled it, but all they did really was slap some paint on stuff. Hallways have strong perfume smell, but as soon as you open your room you are hit with a musty odor which was unpleasant. It was pretty dirty, mold in the bathroom, dirty floors, old toilet seat, there was balled up toilet paper in the peep hole of the door, the WiFi didn’t work on my laptop so I was unable to work which caused frustration. I wouldn’t stay here again or really recommend it. If you aren’t as picky about cleanliness as I am, then perhaps this would be a good fit. Although the staff at the front desk was, wonderful, sweet, and kind! "

"The staff was friendly and helpful. The cleaner was always cleaning and the room was in great standards. I would highly recommend this to anyone. I'll be back fasho"

"This hotel has improved a lot since the last time that I stayed there which was about 2 years ago. The lady that checked me in was super friendly and I loved the online check-in feature. The breakfast was delicious, I was not expecting a lot out of it but it was very good and hot. The hotel itself smelled much cleaner, and the bed was very comfy. The only thing that I had an issue with was that the TV would turn off if I turned off the lights in my room, and I did text them about it but they replied back after I had already gone to bed and since I was only staying one day I did not care that much. I wish there was more lights on the right side of the building, if you're looking at the hotel from the front to the right. And the area where you walk your dog was not well kept, I found lots of trash and there were no dog trash bags."

"Comfortable beds."

"Check-in was very easy, and Karen at the desk was very friendly. The place was clean, even in the stairwell. My favorite part of the room is the heat/cool unit was quiet so I didn't have to increase TV volume every time it came on. A wasp got into the room somehow and my call for help was answered promptly. It was very quiet in the room. I've stayed in a nearby fancier hotel and could hear snoring from the room next door. The only sounds we heard at Comfort Suites came from the hallway near our door. We were near the elevators and didn't hear anything near them. The refrigerator was quiet. The room has a shelf for charging devices but the plugs didn't work. The clocks didn't have the correct time. We couldn't figure out how to turn the headboard light on (not important enough for us to ask). There are nice wall lamps between the beds for light, and there are reading lights there also. There is a light on the hairdryer that can serve as a dim nightlight while in there. On our last morning there, we saw people's waffles were sticking in the waffle iron. Breakfast staff helped get a waffle out, but we never saw any effort to stop the sticking, like spraying with a non-stick product. We didn't get a waffle. Daily were biscuits that tasted slightly sweet to me; gravy; sausage paddies; eggs. The appearance of the eggs changed. I saw them twice. One day they tasted fine, but looked like they were cooked like pancake batter squirted out to make them thin and round"