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"A superb hotel. Katy and all staff were exceptionally friendly and helpful. Beautiful room. Rooftop bar was lovely. Room service was delicious and prompt. Day spa was beautiful and my massage and facial was excellent. Highly recommend this oasis in the middle of the bustling city"

"Concierge services were outstanding , everything they did was from the heart .. they even arranged for an item to be taxied from another hotel in Hanoi to us here. Highly recommended "

" We were are a group of 6 and the experience for us were amazing. Hotel staffs welcomed us right after we got off the bus, assisted with the luggage and escorted us to the hotel lobby. Our checking process was done by Da and he is the best. Da throughly explained everything about the rooms we have booked, facilities available at the hotel and even went out of his way to explain everything we should know about the area such as attractions, coffee shops and restaurants, etc. As for the rooms it was beautiful, had all the amenities and facilities we needed and very spacious. The hotel itself is also located within walking distance of all the places we would want to go, making it a bonus point for us. Everything was amazing, the hotel were beautiful and the staffs were the best. The staffs themselves were 5* "

"excellent service from staff, always having a smile on their faces and greeting us and having the right amount of small talk. also special thanks for acceding to my last minute request for decor and they even added in a cake! their breakfast area is small but has right amount of food. seems like it changes daily. there are many food option around the area and afew michelin food are all within 5 to 10minutes walk. hanoi night market start point is also about 5 to 10minutes away. the road in seems to jam quite often. and for the tours i book, i seem to have to walk to main road to board the bus, not sure if they are unable to enter or just inconvenience."

"We really loved this hotel, staff were amazing, the room very nice , breakfast was great. Thomas the assistant general manager was fabulous,he went above and beyond to make our stay very special. "

"I recently stayed at Royal Palace Hotel in Hanoi and had a fantastic experience. The bed was incredibly comfortable, providing a perfect night's sleep after exploring the city. The staff were exceptionally nice and helpful, going above and beyond to ensure our stay was enjoyable. The hotel's decor beautifully combines modern amenities with traditional Vietnamese charm. Overall, we were very pleased with our stay and highly recommend Royal Palace Hotel for anyone visiting Hanoi. "

"Charming hotel, great location, lovely pool area, private and refined."

"This is an excellent hotel near train street. The staff are highly welcoming. The rooms are well kept and have A/C. The free mini bar includes soft drinks: water and Coca Cola. "

"The hotel is beautiful, clean and the service is amazing. It’s located in the old quarters so you need to be prepared for a busy and loud street. But once you enter the hotel, it’s feels like you walked in a completely different place "