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Reviews of Hotel de l'Opera Hanoi - Mgallery

5 out of 5
Hotel de l'Opera Hanoi - Mgallery
29 Trang Tien Street, Hoan Kiem District, Hanoi

Reviews

8.8

Excellent

Rating 10 - Excellent. 223 out of 428 reviews" "
Rating 8 - Good. 147 out of 428 reviews" "
Rating 6 - Okay. 40 out of 428 reviews" "
Rating 4 - Poor. 9 out of 428 reviews" "
Rating 2 - Terrible. 9 out of 428 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good, comfortable hotel in a good location. Staff were very pleasant. Public areas on ground floor were fine but not special.
Stayed 2 nights in Mar 2024
Response from Que Anh HOANG, Marketing & Communications Manager on 8 Apr 2024
Dear Michael,Thank you for sharing your recent experience at Hotel de L'Opera Hanoi. I was pleased to learn that you find your stay comfortable and that the team was able to look after you during your stay.From all of us, thank you once again for staying with us and look forward to having the opportunity in the near future to welcome you back.Kind Regards

10/10 Excellent

Alison, Plymouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, close to the lake, large stores and within walking distance the Old Quarter. Hotel staff very welcoming and eager to please, nothing appeared to be too much trouble, Hotel lobby was beautifully decorated for the Lunar New Year of the Dragon. Rooms were well presented and had everything you need, including complimentary bathrobes. One particularly lovely touch was a card left out offering private car hire for tours of the city, airport pickup/drop off or day trips to outlying areas. All at reasonable costs. What I did find a little pricey was all the mini bar prices and eat-in facilities. But I guess this is the price for pay for location !! The casino below was a wonderful bonus if you enjoy chancing your luck and the swimming pool/spa area was well equipped and very inviting. Would I stay here again? Absolutely
Stayed 2 nights in Feb 2024
Response from Que Anh HOANG, Marketing & Communications Manager on 20 Feb 2024
Dear Alison.Thank you for your recent stay and for sharing you valuable feedback with us! It is my hope that the team ensured your stay was well looked after and that you had a comfortable and pleasant experience.From all of us at Hotel de L'Opera Hanoi, we do trust your travels have you well and look forward to having the opportunity to welcome you back in the not so distant future, should the opportunity allow.Kind Regards,

6/10 Okay

Margaret

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was incredibly dark - painted black and a small window- very claustrophobic
Stayed 3 nights in Nov 2023
Response from Que Anh HOANG - Marketing & Communications Manager on 4 Dec 2023
Dear Margaret,Thank you kindly for sharing your feedback with us in regards to your recent stay.I have taken note of your comment with regards to the room facilities. Your feedback will certainly be shared to the corresponding department for addressment and with aims to continuously strive to improve.From all of us at Hotel de L'Opera Hanoi MGallery, we hope to have the pleasure to welcome you back in the near future.Kind regards,

10/10 Excellent

Keri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 6 nights in Nov 2023
Response from Que Anh HOANG, Marketing & Communications Manager on 20 Nov 2023
Dear Keri,Thank you for sharing your feedback with us and for your recent stay at Hotel de L'Opera Hanoi! I was very happy to learn that the entire team was able to look after and I will be sure to share your nice comments to the team From all of us at Hotel de L'Opera Hanoi, thank you again for reaching out and we look forward to welcoming you once again soon to your home away from home!Kind Regards,

10/10 Excellent

Dirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Que Anh HOANG, Marketing & Communications Manager on 6 Sept 2023
Dear Dirk,Thank you for your recent visit and do trust you enjoyed your time with us here in this beautiful, historic city! From all of us at Hotel de L'Opera Hanoi MGallery, we look forward to having the privilege to serve you in the near future.Kind Regards,

6/10 Okay

SASAKI

The hotel was not classier than I had expected. Sometimes I heard the voice from next room because of thin wall. However the location was perfect to enjoy walking around the lake.
Stayed 1 night in Aug 2023
Response from Que Anh HOANG, Marketing & Communications Manager on 15 Aug 2023
Dear Sasaki,Thank you kindly for sharing your feedback concerning your recent stay at Hotel de L'Opera Hanoi. Very pleased to learn that you enjoyed our boutique hotel here in the heart of Hanoi! I do regret to learn that your experience was affected by the voice from next room. We have taken note of your room accommodation and will be following-up with our team merely to ensure the issues are promptly rectified.From all of us at Hotel de L'Opera Hanoi, we thank you once again for sharing your feedback with us and we look forward to welcome you back again soon.Kind Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness
WiFi too weak in my room They changed the room for me Then suddenly noise came from next door The hallway a bit old smell It’s not terribly bad but I didn’t like it much
Stayed 7 nights in Jul 2023
Response from Que Anh HOANG, Marketing & Communications Manager on 7 Aug 2023
Dear guest,Thank you for sharing your feedback with us. I do regret to learn that your experience was affected by your in-room experience. I have personally taken note of the wi-fi issue as well as the smell in corridor and will be following-up with our team merely to ensure the issues are promptly rectified.From all of us at Hotel de l'Opera Hanoi, I do thank you for your recent stay and moreover, for reaching out to us concerning your experience as this will further our efforts of continuous improvement.

10/10 Excellent

Thao

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice hotel to stay, and good staffs
Stayed 1 night in Jul 2023
Response from Que Anh HOANG, Marketing & Communications Manager on 12 Jul 2023
Dear Thao, Thank you very much for your recent stay at Hotel de L'Opera Hanoi MGallery and for the nice words concerning our team and service! I will be sure to share your comments with the team. From all of us at Hotel de L'Opera Hanoi MGallery, we trust your travels have you well and look forward to having the opportunity to serve you in the near future. Kind Regards,

10/10 Excellent

Candice Elizabeth Cher Ern

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Que Anh HOANG, Marketing & Communications Manager on 12 Jul 2023
Dear Elizabeth,Thank you very much for your recent stay at Hotel de L'Opera Hanoi MGallery and for the nice rating. From all of us at Hotel de L'Opera Hanoi MGallery, we trust your travels have you well and look forward to having the opportunity to serve you in the near future. Kind Regards,

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with great location
Very nice hotel. Suite room was a bit cramped, but beautiful and very comfortable bed.
Stayed 5 nights in May 2023
Response from Que Anh HOANG, Marketing & Communications Manager on 26 Jun 2023
Dear Christine, Thank you very much for your recent stay at Hotel de L'Opera Hanoi MGallery and for the nice words concerning our hotel. From all of us at Hotel de L'Opera Hanoi MGallery, we trust your travels have you well and look forward to having the opportunity to serve you in the near future. Kind Regards,

2/10 Terrible

Suryaa Kant

Business traveller
Disliked: Staff & service, room comfort
Better options available
Very normal. Service is like a 2-3 star hotel.
Stayed 1 night in May 2023

10/10 Excellent

Zane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, wonderful and professional staff. Rooms are very clean.
Stayed 3 nights in May 2023
Response from Hoang Que Anh (Ms.) Marketing & Communications Man on 12 Jun 2023
Dear Zane, Thank you very much for taking the time to share with us your personal feedback regarding your recent experience at Hotel de l'Opera Hanoi - MGallery. We are all delighted to learn that you were satisfied with the hotel location, the accommodation and most importantly, the service quality from our team members. We will certainly share your generous words of praise with our colleagues who will be very motivated. Thank you once again and we look forward to welcoming you back to Hotel de l'Opera Hanoi in near future. Warm regards,

10/10 Excellent

Holly

Liked: Cleanliness, property conditions & facilities, room comfort
Hanoi’s finest
This place is total class. We arranged for airport pick up. They were there, very inexpensive for 4! We enjoyed the breakfast buffet.. huge selection. Service impeccable. Front desk were so helpful, efficient and spoke English very well. Would highly recommend this place for a visit to Hanoi, we’re easy walk around town and into old quarters
Stayed 2 nights in Jan 2023
Response from Que Anh Hoang on 14 Feb 2023
Dear Holly,Thank you kindly for sharing your nice feedback and was delighted to learn that your recent stay with us was well looked after. I shall certainly pass along your kind words to our front desk team. From all of us, we trust your travels have you well and we look forward to welcoming you back soon!Kind Regards,Que Anh HoangMarketing & Communications Manager

10/10 Excellent

Robert

Response from Hoang Que Anh (Ms.) Marketing & Communications Ma on 7 Mar 2023
Dear Robert,Thank you very much for taking the time to share with us your personal feedback regarding your recent experience at Hotel de l'Opera Hanoi - MGallery. We are all delighted to learn that you were satisfied with your stay and we truly look forward to welcoming you back to Hotel de l'Opera Hanoi in near future. Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Beth

Stayed 1 night in Sep 2022

10/10 Excellent

Liem

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in Aug 2022
Response from Marketing & Communications Manager on 5 Sept 2022
Dear Liem, Thank you very much for taking the time to share with us your personal feedback regarding your recent experience at Hotel de l'Opera Hanoi - MGallery. We are all delighted to know that you were satisfied with your stay. Thank you once again and we look forward to welcoming you back to Hotel de l'Opera Hanoi in near future. Warm regards, Hoang Que Anh (Ms.) Marketing & Communications Manager

10/10 Excellent

Subahshini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Friendly and helpful staff.
Stayed 6 nights in Jun 2022
Response from Que Anh Hoang Marketing & Communications Manager on 27 Jun 2022
Dear Subahshini, Thank you very much for taking the time to share with us your personal feedback regarding your recent experience at Hotel de l'Opera Hanoi - MGallery. We are all delighted to know that you were satisfied with your stay as well as the service provided by our team members. We will certainly share your generous words of praise with our colleagues who will be very motivated. Thank you once again and we look forward to welcoming you back to Hotel de l'Opera Hanoi in near future. Warm regards, Hoang Que Anh (Ms.) Marketing & Communications Manager

10/10 Excellent

Franz

Stayed 3 nights in Apr 2022
Response from Que Anh Hoang Marketing & Communications Manager on 9 May 2022
Dear Franz, Thank you so much for your review of our hotel.  I am pleased to see your positive rating for our hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Que Anh Hoang Marketing & Communications Manager

10/10 Excellent

SEON JUNG

Stayed 1 night in Apr 2022
Response from Que Anh Hoang Marketing & Communications Manager on 9 May 2022
Dear Seon Jung, Thank you so much for your positive rating on our hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Que Anh Hoang Marketing & Communications Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Hotel de l'Opera Hanoi on 10 Mar 2020
Dear our beloved guest, Thank you for rating us.

8/10 Good

LONNY M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth considering
Great location, great staff, and most always a very pleasant stay. Some rooms are a little dated and that should be considered. I did have a couple bathroom issues...
Stayed 4 nights in Jan 2020
Response from Hotel de l'Opera Hanoi. on 10 Feb 2020
Dear Lonny, Thank you for taking your time giving us feedback and we do appreciate your comments. At the hotel, we always strike to provide our guests the best service. In your next visit to our hotel, if you have any difficulties with the bathroom please inform any team member as we are always there to assist you. Best regards, Hotel de l'Opera Hanoi

10/10 Excellent

Nathalie, Washington DC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely outstanding. Decorated with wonderful flair, the rooms are incredibly comfortable, staff gracious, polite and helpful, and the breakfast is to die for! if I am ever back in Hanoi, I’m not going to look any further. This is my place. It couldn’t be any more conveniently located either right in the heart of the French quarters.
Stayed 9 nights in Jan 2020
Response from Hotel de l'Opera Hanoi. on 4 Feb 2020
Dear Natalie, We very much appreciate your comments regarding your stay at Mgallery Hotel de l’opera Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that your feedback will serve as an encouragement to all of our staff as we are striving to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Hotel de l'Opera Hanoi

10/10 Excellent

Michael

Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very aged dated dark wallpaper peeling off walls.
Stayed 5 nights in Dec 2019
Response from Hotel de l'Opera on 8 Jan 2020
Dear valued guest, Thank you for taking the time to tell us about your experience at the Mgallery de L’opera Hanoi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are striving to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel de l'Opera.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Hotel de l'Opera on 8 Jan 2020
Thank you for taking you time reviewing us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an unique room setting ! When you enter the room you notice the opera decor with the red velvet pillows and the arm chair and the foot rest the same in red velvet .The bathroom mirror is surrounded by the lights to give you the impression you are in the back stage applying the make up ! The only problem we had , the bed was too high but they brought us 2 foot stools and removed 1 small mattress and the problem was solved! Excellent service and excellent location
Stayed 1 night in Dec 2019
Response from Hotel de l'Opera on 8 Jan 2020
Dear valued guests, We very much appreciate your comments regarding your stay at Mgallery Hotel de l’opera Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that your feedback will serve as an encouragement to all of our staff as we are striving to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regard.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome nice hotel and clean great hotel for business traveler
Stayed 1 night in Oct 2019
Response from Marketing and Communication Manager on 8 Nov 2019
Thank you for taking your time giving us a positive comment. We are looking forward to welcome you again at Hotel de l'Opera Hanoi

8/10 Good

Howard

Liked: Cleanliness, staff & service
The location of the property is excellent within easy walking distance to the Opera and HK lake. The staff are extremely friendly and helpful. The major major minus is the lighting in the rooms which are far too dark; as a result of which I had to pay for an upgrade to a well lit suite
Stayed 2 nights in Oct 2019
Response from Marketing and Communication Manager on 8 Nov 2019
Thank you for your feedback and we are very happy that you enjoyed your stay with us. Hope to welcome you again in your next visit to Hanoi as well as our hotel. Regarding to the lighting in room, next time we will arrange you to a lighter room, just inform us before your arrival. Best regards.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok nice place. Good food. Will recommend friend stay this place
Stayed 3 nights in Oct 2019
Response from Marketing and Communication Manager on 8 Nov 2019
Thank you for your positive feedback and we do look forward to serve you in your next visit. Best regards,

6/10 Okay

P, Bangkok

Business traveller
Liked: Cleanliness, staff & service
no natural light in the room. the room might be for those who like theater decoration
Stayed 2 nights in Sep 2019

4/10 Poor

D.Chew, SG

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Generally nice ambient and classic. Was there on Saturday, held a grand event with many pretty ladies! Security is generally good.. Booked a king size bed room, instead was given a ‘king size’ bed with two single beds combined. What was really terrible was the bed base board protruded so much that I almost fell while getting off the bed twice. Bed was too high for my height of 1.68m, made it not easy to get on the bed. Checked out at 6.50am on 25 Sept, only one counter staff handling checking in and out, had to wait more than 10 minutes.
Stayed 4 nights in Sep 2019

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Upgrade will be nice
The hotel location was great. But the hotel does show signs of aging . The bed was comfortable and the bathroom was gorgeous and large .
Stayed 1 night in Sep 2019
Response from Marketing and Communication on 8 Nov 2019
Dear Lawrence, Thank you for choosing Mgallery de L’opera Hanoi and we are very delighted to know you enjoy your staying with us. Moreover, I already shared your inspiring comments to our team; it is the motivation which encourages our team to improve the quality of our service. Additionally, we are in the process of innovation, hope that on your next visit you will have better experience. Best regards, Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards,

10/10 Excellent

S.L, Mexico city

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to change roooms in the middle I f night. Make sure you get a room facing the central hall, no view is better then the noise coming from a local diaco
Stayed 2 nights in Sep 2019
Response from Marketing and Communication Manager on 8 Nov 2019
Dear S., We very much appreciate your comments regarding your stay at Mgallery Hotel de l’opera Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that your feedback will serve as an encouragement to all of our staff as we are striving to continuously improve the quality of our services. Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice rooms and helpful friendly staff
Stayed 1 night in Sep 2019
Response from Marketing and Communication Manager on 8 Nov 2019
Thank you for choosing Mgallery de L’opera Hanoi and we are very delighted to know you enjoy your staying with us. At the hotel,we strike to maintain high standard and always try to exceed your expectation. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff, excellent location very central and we were able to walk to most places we wanted to see. Food is very good. Nothing is too much trouble. Would definitely recommend
Stayed 2 nights in Sep 2019
Response from Marketing and Communication Manager on 8 Nov 2019
A sincere thank you for choosing Mgallery Hotel de l’opera Hanoi and for taking your time to review our hotel, we are delighted to know you had enjoyable experience while staying with us. We hope to have many more opportunities to be of service again in future. Warm regards,

8/10 Good

ching wing

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2019

6/10 Okay

Michael

Disliked: Property conditions & facilities, room comfort
Hanoi
This property is in a good area but overvalued compared to other hotels in the area. very basic in F+B The suite rooms are very overstated they do not compare to normal suite rooms.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whimsical hotel with great service
Hotel was super cute, eclectic, and whimsical. Service is wonderful. My fridge was broken which wasnt a big deal but I had medicine that needed to stay cold. The conceigre stored it for me overnight which was a life saver (literally). The gym is cozy but clean and modern with a nice balcony. The next day I had to check into the Hilton with a group and they arranged a taxi to go around the corner so that I did not have to tote by 2 large bags across the busy intersections. Wish I had another night here to enjoy the other ammenities but after spending one night here and 1 night at the Hilton, my preference is Mgallery. Restaurants in area are also great!
Stayed 2 nights in Aug 2019

8/10 Good

jeeyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous rooms! Good location and good breakfast, really enjoyed my stay
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Too much noise next door room during night despite calls to front desk
Stayed 2 nights in Jul 2019

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

DL, La

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming. Staff are amazing and bilingual. Location is perfect for tourist.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location!! Food excellent! Don’t book any tour with hotel.. that is a rip-off
Stayed 2 nights in Jun 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Service/staff was excellent, but the rooms ehh.
The staff/service were excellent, lobby was nice as were the public areas. Good location, etc. Did not use the pool or eat at the hotel, so can’t comment regarding same. Our only concern were the rooms. We stayed here three non-consecutive nights and found the rooms need some addressing. It was a lot of little things, but they start to add up. In room 502 the floor was warped in one area, but just covered with a rug. In room 302 the lights didn’t work properly. The knobs by the doors had to be turned considerably too long to go on and at times the lights flickered. Also the lights around the vanity needed to rectified. In several of the bathrooms either the outlets are an issue or the blow dryers are, because the blow dryer would not stay in the outlet and simply falls out mid-use. Our first room, which I think was 206, the door opens halfway and then kinda got stuck and gets considerably more difficult to open. There were some other little issues and it starts to add up. The rooms don’t feel like a 4-5 star hotel.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

4/10 Poor

Triet

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

6/10 Okay

Robin

Liked: Cleanliness, staff & service
Not Bad, But....
I've stayed at this hotel a few times. The inner rooms face an internal courtyard which means that the rooms are always dark. The beds are probably the highest I have ever slept on (I'm six feet tall), I wouldn't like to fall out of one! Staff are nice. Bit expensive for what it is. Super Italian restaurant across the road and close to the centre of town.
Stayed 2 nights in Mar 2019