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Reviews of Quality Inn

2.5 out of 5
Quality Inn
25 Union St, Harpers Ferry, WV

Reviews

8.4

Very good

Rating 10 - Excellent. 388 out of 892 reviews" "
Rating 8 - Good. 326 out of 892 reviews" "
Rating 6 - Okay. 129 out of 892 reviews" "
Rating 4 - Poor. 35 out of 892 reviews" "
Rating 2 - Terrible. 14 out of 892 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel room. Very clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to. Close to Harpers Ferry.
Stayed 1 night in Apr 2024

6/10 Okay

Allie

Travelled with group
Disliked: Cleanliness
The bathroom was unclean and stained. It is possible to walk from the property to historic Lower Town, but you’d probably not want to at night, since a significant portion of the walk involves no sidewalks or street lighting.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to the Appalachian Trail.
Stayed 1 night in Jan 2024

6/10 Okay

kelly

Travelled with partner
This property is good for a limited stay. Staff was friendly and helpful. Breakfast was just ok.
Stayed 1 night in Feb 2024

6/10 Okay

Joel

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bad timing
The hotel is undergoing renovations and visiting Harper’s Ferry in winter may have been a mistake. There were 6 guests total staying in the hotel. Breakfast was inedible. Stale bagels and muffins, expired yogurt and barely warm coffee. House keeping only comes once a week at this time. After complaining, a very nice staff person made coffee and brought a bag of tangerines from the kitchen. We hope things will change after the renovation but we probably will not stay again.
Stayed 1 night in Jan 2024
Response from Yin, GM on 25 Jan 2024
Dear Joel,There is no excuse for subpar breakfast offerings.We are truly sorry for letting you down. We must and will try harder to deliver on that promise even in the off season. We have brand new appliances and using this quiet time to refresh our rooms. Thank you for the feedback. Stay safe and warm.

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all helpful. Maintenance staff courteous. Breakfast food good.
Stayed 1 night in Jan 2024
Response from Yin, GM on 25 Jan 2024
Thank you John for the great feedback. Maintenance keeps thing working smoothly, we are truly grateful...

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in Dec 2023
Response from Yin, GM on 25 Jan 2024
Thank you Ryan for staying with us and for the great feedback. We'll keep trying to make this place even better this Year! Stay tuned...

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

BELINDA

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the property was easy to find and next to a small hiking trail. There was not a lot of restaurants within safe walking distance
Stayed 2 nights in Dec 2023
Response from Yin, GM on 25 Jan 2024
Dear Belinda,I'm glad that our location was suitable for your needs and next to the hiking trail. Restaurants within walking distance are a bit of a challenge though. Thank you for staying with us. Stay warm and be safe.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I needed before an after my first hike on the Appalachian Trail.
Stayed 2 nights in Oct 2023
Response from Yin, GM on 25 Jan 2024
Congratulations Amanda on your first hike! Thank you for staying with us and we hope you have a wonderful time on the AT!

10/10 Excellent

george

Stayed 1 night in Dec 2023
Response from Yin, GM on 25 Jan 2024
Thank you George for choosing to stay with us during the Christmas holidays. Stay warm and be safe.

2/10 Terrible

DANIEL E

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet, Breakfast and Beds a total 0 Not worth the price, find a difference place!
Stayed 2 nights in Nov 2023
Response from Yin on 25 Jan 2024
We're sorry Daniel that we weren't able to deliver on the expectations of a great bed, breakfast and Internet access. We will try harder to deliver on that expectation. Thank you for your feedback.

10/10 Excellent

ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceedingly friendly and helpful
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bike trip
Stayed there as a base for biking the C&O from harpers ferry to DC and riding the Amtrak back. It worked perfectly for this, bike friendly with a wash station and first floor rooms to bring your bike in (remember to let them know so you get put on 1st floor), close to the train station (easy 2 mile ride). Rooms clean, some minor maintenance/wear issues. Great breakfast with waffles, egg, and biscuits/gravy, they opened it earlier than stated to allow an early start. Overall recommend
Stayed 2 nights in Nov 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and knowledgeable about the area. Everything was clean as well. I would definitely stay here again!
Stayed 2 nights in Nov 2023

10/10 Excellent

Julia

Stayed 1 night in Nov 2023

6/10 Okay

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Fleas!
Fleas!
Stayed 1 night in Oct 2023
Response from Front desk on 28 Oct 2023
I'm sorry for your fleas encounter in your room at our hotel. We have addressed the issue with maintenance and checked all rooms. We hope you will come see us again when you're in the area. Thank you for your feedback

8/10 Good

andrew

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Steven, Selinsgrove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Janice

Convenient location. Breakfast below average for the price of room.
Stayed 1 night in Oct 2023

4/10 Poor

Ernest

Disliked: Property conditions & facilities, room comfort
Hotel in bad need of renovation. Sink cracked. Carpets dull with age. Help ranged from friendly (at night) to barely verbal (morning). I'd only go back if there were no other choices, and I'd never consider bringing my wife.
Stayed 1 night in Oct 2023
Response from Yin on 28 Oct 2023
Dear Ernest,I'm sorry about the condition of the sink in your room. New room carpets were installed 2017 and were shampooed in the weeks prior to your arrival. Corridor carpets are older and were shampooed also a few weeks ago. Some staff members are more verbal than others but we appreciate all their skillsets that they bring to the hotel. We hope you will reconsider a return and bringing your wife. Great changes to come. Take care.

10/10 Excellent

Richard

Stayed 1 night in Oct 2023

6/10 Okay

Tommy

Travelled with group
Killed a brown recluse spider in the room morning after our stay.
Stayed 1 night in Oct 2023
Response from Yin on 18 Oct 2023
Dear Tommy,Oh dear. This the first time I have heard of a brown recluse spider showing up on the premises! I'm glad you were there to meet its demise. I'll be sure to inform our professional pest control operator so he can be extra vigilant when he does service next time. Thank you for staying with us and letting us know.

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Bonnie gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could use some updating but for a quick overnight it was great. Very friendly staff and breakfast was well appointed, room was clean and quiet.
Stayed 1 night in Oct 2023
Response from Yin, GM on 18 Oct 2023
Thank you Bonnie for the nice feedback. Glad you enjoyed the clean room, well-appointed breakfast, and quit location. We will be updating in late 2024, so stay tuned.

10/10 Excellent

B

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice & the staff was very pleasant and helpful.
Stayed 1 night in Oct 2023
Response from Yin, GM on 18 Oct 2023
Thank you for your response! We're glad that you had a pleasant stay and we hope to see you again.

10/10 Excellent

L. Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and breakfast.
The staff are top notch. Very friendly and helpful. The continental breakfast was the best I’ve ever had. I needed help with directions and the front desk lady went above and beyond to get me on my way.
Stayed 1 night in Oct 2023
Response from Yin, GM on 18 Oct 2023
Thank you for the wonderful feedback on the continental breakfast and on your stay. Yes, our Front Desk agents are here for you and eager to help. We hope to see you again if your travels bring you back to Harpers Ferry.

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay at your hotel. The staff was so pleasant and helpful.
Stayed 1 night in Oct 2023
Response from Yin, GM on 18 Oct 2023
Thank you for the great feedback on our staff and on your stay. We greatly appreciate it and hope you will come and visit us again. Take care.

8/10 Good

Samuel, Stirling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Area was really nice and you could walk to the National Park if your are enthusiastic.
Stayed 1 night in Sep 2023
Response from Yin, GM on 18 Oct 2023
Glad that you enjoyed the area and our staff was available to help. Yes, the National Park is one mile away and walkable if you are enthusiastic. We hope to see you again. Safe travels.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice property. The front desk clerk was great!
Stayed 1 night in Sep 2023
Response from Yin, GM on 18 Oct 2023
Thank you Frank for your feedback. Glad that the front desk agent was available to be of service. We look forward to welcoming you again if your travels bring you back to Harpers Ferry. Take care.

10/10 Excellent

adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I’ve stayed there on a trip an would recommend to anyone.
Stayed 1 night in Sep 2023
Response from Yin, GM on 18 Oct 2023
Thank you Adam for your repeat business! That means a lot to us. Take care and safe travels.

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, room was clean.
Stayed 1 night in Sep 2023
Response from Yin, GM on 18 Oct 2023
Thank you Jenna for your feedback. We greatly appreciate it!

10/10 Excellent

donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Betsy

Travelled with partner, Travelled with group
Liked: Amenities
Staff was very friendly and accommodating. Beds and pillows were excellent, best night of sleep we had on our entire trip! Would recommend and stay here again when in the area.
Stayed 1 night in Aug 2023
Response from Yin, GM on 18 Oct 2023
Thank you Betsy for your wonderful feedback. That means a lot to us! We look forward to seeing you again. Safe travels.

10/10 Excellent

Frannie

Stayed 1 night in Aug 2023

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Dennis

Stayed 1 night in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Warren

Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The property is cyclist-friendly for through-cyclist on the C&O canal. The hotel provided a bike wash station and towels to clean off trail dust. Breakfast began early enough to allow cyclist to get an early morning start.
Stayed 1 night in Aug 2023

10/10 Excellent

Gregory

Stayed 1 night in Aug 2023

2/10 Terrible

Mark

Disliked: Property conditions & facilities
Stay away!
Rooms smelled strongly of mold. The air conditioner window units seem to be the source. We requested a new role on, then a third new room before we found one we could sleep in. But when turning on the air conditioner, the smell was back so we had to leave it off in the heat. The woman at the desk was kind and helpful but the hotel itself is a DO NOT STAY from me.
Stayed 2 nights in Jul 2023
Response from Yin on 3 Aug 2023
Dear Mark,I'm very sorry to hear about the odor that you encountered in the rooms that you entered. We have various tools at our disposal to combat this very issue. I have relayed to Maintenance so we can pay closer attention to servicing the suspected AC units. Thank you for your constructive feedback and safe travels.

10/10 Excellent

Jeffrey

Liked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Allegra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to Harpers Ferry. Clean. Efficient and helpful staff. Budget friendly. Surprised to find nice walking trail behind parking lot. Woodsy but steep incline.
Stayed 1 night in Jul 2023