All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 7 out of 42 reviews" "
10 - Excellent
7
Rating 8 - Good. 16 out of 42 reviews" "
8 - Good
16
Rating 6 - Okay. 12 out of 42 reviews" "
6 - Okay
12
Rating 4 - Poor. 3 out of 42 reviews" "
4 - Poor
3
Rating 2 - Terrible. 4 out of 42 reviews" "
2 - Terrible
4
7.0/10
Cleanliness
7.8/10
Staff & service
6.6/10
Property conditions & facilities
Reviews
2/10 Terrible
Michael, malaysia
14 Nov 2018
Liked: Staff & service
Disliked: Cleanliness, room comfort
The bed quite dirty
Michael
Stayed 2 nights in Nov 2018
Response from General Manager on 9 Jan 2019
Dear Valued Guest
Thanks for taking your valuable time to provide us with your feedback. Regarding the bed, please accept our big apology but we will definitely look into the matter and make sure everyone works harder to better meet the expectations of our guests.
6/10 Okay
yw, k.l.
2 Sept 2018
Liked: Staff & service
yw
Stayed 2 nights in Aug 2018
Response from Hatyai Holiday Team on 4 Sept 2018
Thanks for taking your time to review our property!
We look forward to welcoming you back here soon.
6/10 Okay
Prasan, Krabi, Thailand.
16 Aug 2018
Liked: Cleanliness, staff & service, room comfort
Prasan
Stayed 1 night in Aug 2018
Response from Hatyai Holiday Team on 16 Aug 2018
Thanks for taking your valuable time to review our property. We look forward to welcoming you back here.
Hatyai Holiday hotel very close to shopping center
We love tuk-tuk service.
The Driver very polite.
Clean room.
Near Kimyong market and railway station.
BirthTongchai
Stayed 2 nights in May 2018
Response from General Manager on 20 Jun 2018
Dear Valued Guest
Thanks for taking your valuable time to provide us with your feedback. We are too happy to learn that you enjoyed our free shuttle service and our hospitality.
We look forward to welcoming back you here soon.
Staff is very friendly and nice, hotel is very clean where i love so much.
Peggy
Stayed 1 night in Apr 2018
Response from Front Office Manager on 18 Apr 2018
Dear Peggy
Thanks for taking your valuable time to review our property. Our team is too happy to learn that you had a great time here and enjoyed our strategic location.
We really look forward to welcoming you back to your second home in Hatyai.
Yours sincerely
Hatyai Holiday Team
6/10 Okay
Steve, singapore
25 Mar 2018
Liked: Staff & service
Disliked: Property conditions & facilities
Old hotel
Breakfast is terrible and the hotel badly need renovation
Steve
Stayed 3 nights in Mar 2018
Response from Front Office Manager on 1 Apr 2018
Dear Steve
Thanks for taking your time to review our property. We are really sorry for not being able to meet your expectations during your stay here. We will definitely improve on our breakfast and we are going to renovate the exterior of our hotel very soon after having renovated all guests rooms.
We look forward to your next stay at our hotel.
Yours sincerely
I’m stayed here for one night with my parents and husband. Booked 2 different rooms but they are concern enough to give us a connecting rooms as soon as im about to check in. We’ve been welcome with a great pleasure by the staff and they even gave my mother a birthday card before check out from the hotel. Nice stay and i will surely book again for my next visit.
Wea
Stayed 1 night in Feb 2018
Response from General Manager on 23 Feb 2018
Dear Valued Guest
Thanks for choosing to stay with us. We are really honored to have you here and we are too happy that you enjoyed our hospitality and services. Regarding our heart-made birthday card, we really wish your mom a warm brithday.
We look forward to welcoming you here again soon.
6/10 Okay
Verified traveller
22 Jan 2018
Liked: Cleanliness
Verified traveller
Stayed 1 night in Jan 2018
Response from Hatyai Holiday Team on 25 Jan 2018
Dear Valued Guest
Thanks for taking your time to provide us with a valuable feedback! We will work much harder to provide better services and experiences for all of our guests.
We look forward to welcoming you back here.
Yours sincerely
8/10 Good
PPLIM, Kedah, Malaysia
8 Dec 2017
Liked: Cleanliness, staff & service, room comfort
Very near to markets and the hotel provide shutter bus service as well. Thumb up.
PPLIM
Stayed 2 nights in Dec 2017
Response from General Manager on 9 Dec 2017
Dear Valued Guest
Thank you very much for taking your precious time to rate us. We are really happy that you had a great stay here and enjoyed the free shuttle service. We will definitely work harder to provide even better services and experiences for our guests.
Yours sincerely
Excellent service from the staff.. Keep up the good work
Nurul
Stayed 1 night in Dec 2017
Response from General Manager on 7 Dec 2017
Dear Valued Guest
Thank you for taking your valuable time to review our property. We really appreciate that and we are too happy to learn that you had a enjoyable stay at our property. Last but not least, we will definitely work harder to be able to serve you even better.
Yours sincerely
Hatyai Holiday Team
Goede service. De kamerprijs is wellicht voor Thaise standaarden niet goedkoop. Niettemin is dit inclusief de producten in de bar van de hotelkamer en de retour met de taxi service naar een populaire locale markt.
Verified traveller
Stayed 1 night in Aug 2017
Response from General Manager on 14 Aug 2017
Dear Valued Guest
Thanks for taking your valuable time to review our property! We are too happy that you had a great stay at our property and that you enjoyed our services which include a free shuttle to Gim Yong market and Lee Garden Plaza. Regarding the wifi signal, we will definitely improve on that to better serve you the next time you are in Hatyai.
Yours sincerely
General Manager
Response from Hatyai Holiday Management on 20 Jul 2017
Dear Valued Guest
Thank you for taking time to review our property.
We are glad that you had a greta time at Hatyai Holiday Hotel.
We really look forward to welcoming you back here in the near future.
Yours sincerely
General Manager
6/10 Okay
Tan
13 Jun 2017
Liked: Cleanliness, staff & service
No hotel car park, I just being inform to park at road side, luckily is not peak season, so I manage to park in front of the hotel. Wifi signal is weak. I book 2 rooms, one of the room no safety lock.
Tan
Stayed 1 night in Jun 2017
Response from Hatyai Holiday Management on 15 Jun 2017
Dear Valued Guest
Thank you for taking time to review our property. Regarding the hotel car park, we apologize for the inconvenience caused but we do have parking spaces in front of the hotel and nearby areas which are reserved especially for our guests. Also, we have checked the wifi signal and the safety lock issues. We will definitely improve on that to better serve our guests.
Last but not least, we really look forward to welcoming you back the next time you are in Hatyai.
staff are amazing, friendly and more than happy to help however possible, will return.
traveling kiwi
Stayed 2 nights in Jun 2017
Response from Hatyai Holiday Management on 12 Jun 2017
Dear Valued Guest
Thank you for taking your valuable to review our property.
We could not be more happy that you had a great stay and felt at home here at Hatyai Holiday Hotel.
We really look forward to welcoming you back the next time you are in Hatyai.
Yours sincerely
Hatyai Holiday Team
4/10 Poor
BELINDA, SINGAPORE
2 May 2017
Liked: Staff & service
Disliked: Cleanliness, room comfort
basic.
hotel location was ok. "shuttle service" was by tuktuk. once every 2-3 hours. aircon wasn't cold at all. water flow for shower was horribly small. saw at least 2 cockroaches in room. worst thing, there was a major building blackout once.
BELINDA
Response from Hatyai Holiday Management on 6 May 2017
Dear Belinda
Thank you for taking your time to review our property. We are glad that you enjoyed our strategic location and our free shuttle service to Gim Yong market and Lee Garden Plaza. Regarding the air conditioning, room cleanliness and water flow, please accept our big apology for the inconvenience and of course we have investigated the room that you stayed and already fixed the issues. We will definitely work on your suggestions to allow us to serve valued guests like you even better!
We look forward to welcoming you back soon
It was ok but at least should have tissue box and cup for us to make coffee or tea. Far frm the main road so it was quiet. Halal certified restaurant.
Verified traveller
Response from Hatyai Holiday Management on 23 Mar 2017
Dear Valued Guest
Thank you for taking your precious time to rate us and provide us with valuable feedback we can work on. Regarding the tissue box and cup, we are renovating our rooms and will be adding these things to our new rooms.
We look forward to welcoming you the next time you are in Hatyai.
Yours sincerely
General Manager
Dear Valued Guest
Thank you for taking your precious time to rate our property!
We look forward to welcoming you back in the near future.
General Manager
10/10 Excellent
Charles Grant
15 Oct 2016
Liked: Cleanliness, staff & service, room comfort
Old, quiet and basic.
The staff were great and very helpful.
The hotel is getting a bit long in the tooth.[ meaning everything is getting pretty old]
They have started to slowly repair everything, but it is still quite comfortable to stay there.
Skip the meals, they are very, very basic and not too great.
Charles Grant
Response from General Manager on 24 Dec 2016
Dear Valued
Thank you for choosing our hotel and providing us with your valuable feedback. We are renovating our hotel as we want to make our guest's stay a true holiday just like our hotel name :D We will get it done as soon as possible. Really hope to welcome you home next time you are in Hatyai :)
General Manager
8/10 Good
Say Lai
4 Oct 2016
Liked: Room comfort
Disliked: Cleanliness
Convenient to Big Wet Market
Overall satisfied, but there is a cockroaches in the room, I saw two at least…
Say Lai
Response from General Manager on 24 Dec 2016
Dear Valued Guest
Thank you for choosing our hotel and providing us with your valuable feedback. We will address the issue immediately as we want to make our guest's stay a true holiday just like our hotel name :D
Really hope to welcome you home next time you are in Hatyai :)
General Manager
6/10 Okay
vivien, singapore
11 Aug 2016
Liked: Cleanliness, staff & service
cheap hotel but no food outlets nearby.
Booked this hotel after being captivated by the price of the room. Facilities of the hotel is ok however the internet in the room is simply hopeless. Need major improvement as it cant be connected inside the room . Had to come down to the reception to reply my emails .
However if you are looking for a hotel where there are near by, there isn't and hartjai city is not within walking distance, you need to take tuk tuk to reach .
There is a whole sale fresh market within 5 min walk and kim yong market is just opposite .
Overall , the hotel is still good for the price.
vivien
Response from General Manager on 16 Aug 2016
Dear Vivien
Thank for proving such a useful comment. We are pleased that you are impressed by our staff performance, our free minibar, our strategic location . Regarding the in-room wifi, we are sorry for any inconvenience and are working very hard to ensure all rooms are well-connected. Besides, in the near future, we will be providing a free shuttle service to send our guests to central area, making it very convenient for our valued guests.
Last but not least, we really want to welcome you back next time you are in Hatyai :D
4/10 Poor
Verified traveller
14 Jul 2016
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is rundown. It needs a upgrade. It's away from the main city and connectivity is bad.
Verified traveller
Response from General Manager on 3 Jan 2017
Dear Valued Guest
Thank you for providing us with valuable feedback. We will work on issues as mentioned by you so as to better meet your expectations. Last but not least, we really want to welcome you back to your second home the next time you are in Hatyai :)
6/10 Okay
Jassica Yee, Seremban, Negeri Sembilan, Malaysia
9 Jun 2016
Liked: Staff & service
Value for money.
The hotel staffs was friendly ; nice and helpful. Overall the stay was fine.
It is near to Kim Yong market however need to walk around 10 - 15 mins to Lee Garden. No 7-11 around. Request for hair dryer and universal plug at night, however all finished. Till morning ask again managed to get the hair dryer as some room guest have checkout I guessed. So do booked earlier for the hair dryer and universal plug if you forget to bring. Toilet door lock is broken. Tut tut still quite easy to catch, but there is no specific location around the hotel where the tut tut will wait for you instead. You can get it along the way you walk if you are lucky you can get it or stop the tut tut within few mins.
It nice to be there after sometime. The hotel have alot of improvement and been refurbished.
A majid
6/10 Okay
su ann, alor star
10 Apr 2016
value stay for budget holidays
good location for morning market. poor wifi and shower. room with king size bed was to soft. room need some upgrading works
su ann
8/10 Good
Graham, Plymouth
6 Mar 2016
Liked: Cleanliness, staff & service, room comfort
Nice few days in Hat Yai
Great stay, the hotel is a little dated, but everything for us was fine, it is near the local vegetable market, lots of local stalls, good street food, only a ten minute walk to the busy more central hotel area
Graham
Response from Hatyai Holiday Management on 14 May 2016
Dear Valued Guest
Thank for taking your valuable time to review our property. We are indeed happy to learn that you benefited from our strategic location which allows you to experience first-hand the local way of life and like you said, it takes only a 10-minute walk to the busy downtown. Regarding the hotel condition, we are going through the renovation whenever we can without disturbing the stay of our guests.
Last but not least, we are looking forward to welcome you home next time you are in Hatyai :D
8/10 Good
Yong, singapore
5 Mar 2016
Disliked: Staff & service
not worth of money
We have our breakfast in the coffee house it serve American breakfast. We asked for second round coffee was told no refill. And breakfast was small portion.
Yong
Response from Hatyai Holiday Management on 11 Jun 2016
Dear Valued Guest
Thank you staying with us! We are really sorry to hear that you were not satisfied with our service. Regarding the breakfast, we are in a process of changing the whole set of breakfast to better satisfy our valued guests. We plan to include famous local food and provide a variety of choices for guests to choose from
Lastly, thank you once again for providing useful feedback for us to work on and keep improving. We really look forward to welcoming you home! :D
I had a bad experience with this scam hotel. The receptionist poorly communicate and understand what we are saying in english. We request for a cab to trasfer us from the hotel to hatyai custom. Then the receptionist told us the price is 800 batt. Ended up a private driver came and the receptionist passed the driver an envelope with 600 batt notes in it. Where is the 200 batt went to ? We asked for a cabbie not a private driver! We felt like being cheated by her dishonesty and the way the staff charged us an additional 200 batt with a simple phone call to call for the private driver. Definitely won't stay at this hotel anymore. Beware everyone....
Verified traveller
Response from Hatyai Holiday Management on 24 Jan 2016
Dear Valued Guest
First and foremost, please accept our most sincere apology on the issue. When the management learnt about this, we immediately conducted a thorough investigation on this and took a disciplinary action against the receptionist in question. It is never our hotel's policy to charge the guest an extra amount of money for taxi service. Last but not least, we would like to thank you for bringing this to the management's attention as all front office people are trained to provide the best services to all of our guests.
6/10 Okay
Verified traveller
4 Dec 2015
Ok. Thanks
Verified traveller
Response from Hatyai Holiday Management on 26 Mar 2016
Dear Valued Guest
Thank you for rating our hotel. We will definitely keep improving so as to be able to serve you even better! Looking forward to welcoming you back very soon!
2/10 Terrible
Verified traveller
24 Dec 2017
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Verified traveller
Stayed 1 night in Dec 2017
Response from Hatyai Holiday Management on 26 Dec 2017
Dear Valued Guest
Thanks for taking your time to review our property. May I know what happen during your stay and how we can improve our services to better meet your expectations?
Please kindly let us know your feedback and thoughts.
Yours sincerely
Hatyai Holiday Team
It's a nice hotel, see you next trip. Get 4 stars for you.
apple
Stayed 1 night in Sep 2017
Response from General Manager on 13 Sept 2017
Dear Apple
Thanks for taking your valuable time to review our property. We are glad that you had a great time here at Hatyai Holiday Hotel.
We really look forward to welcoming you back here the next time you are in Hatyai.
Response from Hatyai Holiday Management on 11 Sept 2017
Dear Khun Suwunwaree
We would like to thank you for taking your valuable time to review our property! Regarding the water heater and shower issues, please accept our big apology for any inconvenience caused but we have already investigated and fixed them. We will definitely ensure such issues will not occur again.
Last but not least, we really look forward to welcoming you back here the next time you are in Hatyai!
Ok, bagus..
Dapat gratis naik tuk2 ke kim yong market dan lee plaza.. Lumayan hematin kantong
diana.yang
Stayed 2 nights in Jun 2017
Response from Hatyai Holiday Management on 8 Jul 2017
Dear Diana
Thanks for reviewing our property!
We are glad that you had a great stay and benefited from our free shuttle service to Kim Yong market and Lee Garden Plaza. We really look forward to welcoming you here the next time you are in Hatyai.
Yours sincerely
General Manager
6/10 Okay
Chee
19 Apr 2017
Disliked: Property conditions & facilities
不靠近市区其他的还好
Chee
Response from Hatyai Holiday Management on 29 Apr 2017
Dear Chee
We would like to thank you for taking time to review our property!
Regarding your stay, we are glad that you had a good time here and we have now started to provide free shuttle to Gim Yong Market and Lee Garden Plaza to allow our guests enjoy Hatyai without any hassle.
Yours sincerely,
Reservation Manager
Vi stannade bara en natt. Hotellet prisvärt bra centralt läge, 300 Thb från airport.
Frukost ingen höjdare, personalen hjälpsam men förstod inte riktigt. Hat Yai lagom stort. Ser bättre ut på bilderna.
Très satisfaite de la chambre grande et lumineuse propre. Salle de bain idem.je recommande vivement cet hôtel pour un court séjour. De plus il y a des marchés à proximité et la gare est 15 minutes à pied.
voyageuse solit
Response from Reservation Manager on 3 Jan 2017
Dear Solit
Thanks for taking your time to provide valuable comment! We are pleased that you enjoyed our strategic location and our service.
We hope to welcome you back in the near future.