Hato Viejo Holidays

It was ok property.

Property was beautiful and clean , some of the staff had attitude, I fell in there property and sprained my ankle and there was a worker in the utility room and saw me fall and he didn’t even ask to help me get up or if I needed medical attention, I went to the office and told them and they offered me ice , they didn’t even ask if I’m okay or again if I need it medical attention, and they gave me the wrong room I was supposed to get a city view and all I got was a parking lot view , and when I told them they told me it was my problem , my flight was leaving pretty late and I told them to accommodate me because they gave me the wrong room they made me pay for an extra night when I asked them for late check out …. Aisha she was one of the supervisors which was pretty nice to me and tried to accommodate me she tried calling the big office but they didn’t want to accommodate me for a late check out ….

I’m not being harsh. I’m being honest. The rating that this hotel misled me so I want to give real information. The location is good but loud. There is a bar and a restaurant next to the hotel in the alley and every night after dinner it got very loud until after midnight. The floors in the room levels has not been redone and they are so scarred (to be fair it’s antique tile) it’s hard to tell if they are clean. But the floor in my room was not clean. My feet were filthy the first night from walking barefoot to the.bathroom. The bathrooms are tiny. There was no maid service. If I wanted that I’d be at an Airbnb. Didn’t even ask to change my towels until I asked. The staff was all over the place. A few were nice but many were snarky and unfriendly. I will never stay here again.

Habitacion muy pequeña para el costo

The room was small and outdated. But the staff was friendly and helpful. The room was clean.