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Reviews of Casa Carmen

2.5 out of 5
Casa Carmen
Calle Cienfuegos 60, E/Apodaca y Corrales, Havana, Havana

Reviews

9.6

Exceptional

Rating 10 - Excellent. 118 out of 146 reviews" "
Rating 8 - Good. 18 out of 146 reviews" "
Rating 6 - Okay. 8 out of 146 reviews" "
Rating 4 - Poor. 1 out of 146 reviews" "
Rating 2 - Terrible. 1 out of 146 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Havana. The family are lovely and were really helpful with social events and places to go. Breakfast was great and they were really welcoming on arrival. There is a breakfast room with a balcony where you can see the Capitol building. Great little place with 50's furniture and a eclectic style from different eras. There are a few stairs to climb but not too bad. Would highly recommend and hope to return one day.
Stayed 3 nights in Mar 2024
Response from Casa carmen on 1 Apr 2024
Gracias por los comentarios y por la puntuación fue un placer tenerlos en nuestra casa y disfrutar de su compañía son personas maravillosas gracias por todo

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Casa Carmen is located about 1 1/2 blocks from the Capitolio in old Havana with its aging historical buildings, steep staircases, and long-term resident families. Casa Carmen is on the second floor of a 3-story building. The rooms are simple and immaculate. It is the real Havana! The owners, Guillermo & Seny, are friendly and welcoming. We spent quite a bit of time just talking with them about their lives. Breakfast consisted of egg, cheese, fruit, bread and delicious Cuban coffee and was cooked to order during a two hour window each morning. We ate on a small balcony overlooking the street where we watched the city come to life. Our experience was entirely positive and I recommend Casa Carmen to travelers who are seeking a true Cuban experience.
Stayed 2 nights in Mar 2024
Response from Casa carmen on 9 Mar 2024
Gracias por sus comentarios y por la puntuación fue un placer tenerlos en nuestra casa gracias por escogernos

10/10 Excellent

Donna

Stayed 2 nights in Jan 2024
Response from Casa carmen on 21 Jan 2024
Gracias por los comentarios y por la puntuación fue un placer ternos en nuestra casa y disfrutar de su compañía gracias por escoger nos

10/10 Excellent

Stefan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for everything. Really nice family. Yor brothers from Montenegro
Stayed 8 nights in Dec 2023
Response from Casa Carmen on 18 Jan 2024
Gracias por los comentarios y por la.ountuacion fue un placer tenerlos en nuestra casa Gracias por escogernos Su familia cubana los quiere mucho

6/10 Okay

Rachel

Liked: Cleanliness
Good location
Stayed 4 nights in Jan 2024
Response from Casa Carmen on 18 Jan 2024
Gracias por la puntuación y por los comentarios Trataremos de resolver todo para que su estadía sea mucho mejor Gracias por todo

10/10 Excellent

Marija

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Casa Carmen on 9 Jan 2024
Gracias por la puntuación y por los comentarios fue un placer tenerlos en nuestra casa gracias por escogernos

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay with an Awesome Family!!!!
Casa Carmen is located in a perfect location close to the Capitol, Chinatown, and Havana Vieje. Guillermo and his family were extremely helpful and welcoming during my stay. They were able to give me the do’s and don’ts of Cuba for a first time traveler. They ensured that I had a nice breakfast every morning and ensured I was properly accommodated when traveling to Varadero. I would highly recommend staying with them.
Stayed 7 nights in Dec 2023
Response from Casa Carmen on 28 Dec 2023
Gracias por los comentarios y por la puntuación fue un placer tenerlos con nosotros y disfrutar de su compañía fue super estupendo conocerlos gracias por todo

10/10 Excellent

Macarena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guillermo and his family were really great to me and provided a lot of assistance with tips and advice regarding Cuba, which you need, once you arrive there. He made sure I was prepared for what to expect during my trip and look out for. Lovely morning breakfast was available too. Very close to Old Havana, just next to it and close to all other main tourist spots. Definitely recommend staying here.
Response from Casa Carmen on 19 Dec 2023
Gracias por sus comentarios y por la.puntuacion fue un placer tenerlos con nosotros y disfrutar de su compañía gracias por escogernos

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect Hermoso Lovely house Definetly coming back
Stayed 3 nights in Nov 2023
Response from Casa Carmen on 28 Nov 2023
Gracias por sus comentarios y por la puntuación fue un placer tenerlos en nuestra casa y disfrutar de su compañía gracias por escogernos

10/10 Excellent

fresew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very convenient for all main tourist attractions. The host is always available, highly responsive, the language barrier was not a factor. I really enjoyed the host’s flexibility & kindness. I highlg recommend it.
Stayed 2 nights in Oct 2023
Response from Casa Carmen on 1 Nov 2023
Gracias por los comentarios y por la.puntiacion fue un placer tenerlos en nuestras casa y disfrutar de su compañía los esperamos pronto

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Casa Carmen on 14 Oct 2023
Gracias por sus comentarios y por la puntuación fue un placer tenerlos con nosotros en nuestra casa

10/10 Excellent

Touraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023
Response from Casa Carmen on 14 Oct 2023
Gracias por los comentarios y por la puntuación fue un placer tenerlos en nuestra casa y disfrutar de su compañía

8/10 Good

Dilip

Travelled with group
Liked: Staff & service
Carmenn was an excellent hostess. She assisted with our laundry. The room assigned to us was clean. For those who dont have issues with cats and dogs in your living area, you have no issues. We had issues with this and was unable to partake of the free breakfast. She assisted with sim card and booking Taxis and accommodation in Vineles and Varadero.
Stayed 6 nights in Sep 2023
Response from Casa Carmen on 30 Sept 2023
Gracias por sus comentarios y por la puntuación fue un placer tenerlos en nuestra casa y disfrutar de su compañía

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right where people lives. The plants at the veranda. Walkable to Old Havana. Got air and own bathroom.
Stayed 7 nights in Aug 2023
Response from Casa Carmen on 11 Sept 2023
Gracias por sus comentarios y por la puntuación fue un placer tenerlos en nuestra casa y disfrutar de su compañía

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carmen goes above and beyond to make your stay super great. Full breakfast included in price. I highly recommend Casa Carmen!
Stayed 7 nights in Jul 2023
Response from Casa Carmen on 29 Jul 2023
Gracias por los comentarios y por la puntuación fue un placer tenerlos en nuestra casa y disfrutar de su compañía los esperamos pronto

10/10 Excellent

clifford

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Carmen was really nice and super helpful! The location is perfect and the neighborhood felt safe. Right next to the capitol and most of the major Havana Vieja sights are within a reasonable walk. Carmen fue muy agradable y super atenta! La ubicación es perfecta y el barrio es seguro. Está ubicada bien cerca del capitolio y la mayoría de los sitios turísticos de Habana Vieja están dentro de una caminata razonable.
Stayed 7 nights in Jul 2023
Response from Casa Carmen on 20 Jul 2023
Gracias por sus comentarios y por su calificación gracias por compartir su estadía en cuba con nosotros fue un placer tenerlos en nuestra casa

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carmen and her son were lovely and gracious hosts who were very patient with any questions, especially considering my poor spanish. The breakfast was great and the sheets were changed daily. A very pretty flat too, and walkable central location. It was a pleasure to stay.
Stayed 4 nights in May 2023
Response from Casa Carmen on 18 Jun 2023
Gracias por la puntuación y la calificación que dió de nuestra casa fue un placer tenerlos con nosotros gracias por todo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Casa Carmen on 16 Jun 2023
Gracias por su puntuación fue un placer tenerlos en nuestra casa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, welcoming and warm homestay!
I stayed with Carmen for a week and I had a wonderful time. Carmen genuinely cares for the people who stay with her and treats them like members of the family. Her space felt safe and relaxing after time spent in the chaotic city of Havana. Carmen is always willing to help any way she can even though she does not speak much English. On top of that, the breakfast she serves is delicious. Each day I began my morning with a feast of fresh tropical fruit, eggs and toast on her beautiful balcony overlooking the street below. At the same time, remember that this is a casa particular and not a luxury hotel. Be respectful of your host and remember that they are doing the best they can with the resources available to them.
Stayed 5 nights in Mar 2023
Response from Casa Carmen on 28 May 2023
Gracias por sus comentarios y su puntuación fue un placer tenerlos en nuestra casa y disfrutar de su compañía nos encantó tenerlo como huésped y que allá disfrutado su viaje a cuba gracias por escogernos

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at Casa Carmen!
My stay at Casa Carmen was amazing, simply amazing! All my expectations were exceeded. I strongly recommend Casa Carmen.
Stayed 10 nights in May 2023
Response from Casa Carmen on 22 May 2023
Gracias por su visita, el placer fue nuestro luego de que usted escogiera nuestra casa para pasar sus vacaciones...Tenga a Casa Carmen como parte de su familia en un pequeño lugar de La Habana,Cuba!

10/10 Excellent

Adriel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Carmen was so lovely and helpful, breakfast was amazing every day, great location near old Havana. She called us a taxi on our last day and gave us great recommendations. Anytime I’m passing through Havana I will be staying here.
Stayed 3 nights in May 2023
Response from Casa Carmen on 18 May 2023
Gracias por sus comentarios y por su puntuación fue un placer tenerlos con nosotros en nuestra casa los esperamos pronto

10/10 Excellent

Deron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carmen was great, and super helpful. Place was very close to downtown and major sites for touring.
Stayed 1 night in May 2023
Response from Casa Carmen on 15 May 2023
Gracias por sus comentarios y por su puntuación fue un placer tenerlos con nosotros los esperamos pronto saludos y gracias por su visita

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Carmen was an awesome hostess. Caring and accommodating. Gave great advice and takes care of her guests like they are family. Thank you so much and we hope to see you soon
Stayed 2 nights in Apr 2023
Response from Casa Carmen on 7 May 2023
Gracias por sus comentarios y por la puntuación fue un placer tenerla con nosotros y disfrutar de su vicita gracias

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality
Amazing hospitality. Great breakfast. Fabulous location, near to attractions. Initially booked for 2 nights but ended up staying 13. Muchas gracias mi amiga!
Stayed 1 night in Apr 2023
Response from Casa Carmen on 24 Apr 2023
Gracias por sus comentarios y por su puntuación fue un placer tenerla en nuestra casa y disfrutar de su compañía gracias por escogernos

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is great, has all commodities and very centrally located. Owner helped me very much and she is so lovely. All to perfection, look forward to visit again
Response from Casa Carmen on 18 Apr 2023
Gracias por su puntuación y sus comentarios fue un placer tenerlos en nuestra casa y compartir su tiempo con nosotros gracias por su visita

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we love you carmen
carmen is wonderful,she tries so hard to make us welcome.she even found us a taxi at 7 in the morning.breakfast on the balcony was excellent and included in price.room was a little small but hey what do you expect in havana. looked after our luggage when we went on trip. veryclean and felt like we actually were part of her family
Stayed 1 night in Mar 2023
Response from Casa Carmen on 18 Apr 2023
Gracias por sus comentarios y por la calificación tenerlos fue un placer para nosotros gracias por su estadía en nuestra casa

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carmen and her son were very friendly and made me feel right at home and certainly cared for. Rooms are basic, but very clean and well kept. I would definitely stay here again.
Response from Casa Carmen on 11 Apr 2023
Gracias por su opiniones y por su puntuación fue un placer tenerlos en nuestra casa y por conocerlos por brindarnos su amistad

10/10 Excellent

Zach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carmen treated us like family. She is very, very friendly and helpful. Her place is simple but beautiful and in a great location for exploring Havana. Highly recommend. Great breakfast too!
Stayed 1 night in Mar 2023
Response from Casa Carmen on 8 Apr 2023
Gracias por su valoración y por compartir su estadía con nosotros fue un placer tenerlos en nuestra casa

10/10 Excellent

Jijie

Liked: Cleanliness, staff & service, property conditions & facilities
Casa Carmen is the best place I spent a night during my entire Cuba trip. The room is clean and safe and have a really good balcony. Also, it locates in the center of Cienfuegos and almost all the places of interest are walkable. The host is so kind and nice and will explain everything you don’t understand. Highly recommend.
Stayed 1 night in Mar 2023
Response from Casa Carmen on 8 Apr 2023
Gracias por su valoración y comentarios fue un placer tenerlo en nuestra casa

10/10 Excellent

Mursit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location good service and clean
Stayed 6 nights in Feb 2023
Response from Casa Carmen on 6 Mar 2023
Gracias por sus comentarios y esperemos que vuelva a nuestra casa

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place,
Stayed 4 nights in Feb 2023
Response from Casa Carmen on 10 Feb 2023
Gracias por sus comentarios y por sus estadía en nuestra casa muchas gracias por escogernos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny!
Amazing! Great hosts, very helpful, good location…literally only a 3 min walk to main square/old town. Also had a fabulous tip on thee best restaurant in Havana😊
Stayed 2 nights in Jan 2023
Response from Casa Carmen on 7 Feb 2023
Gracias por sus comentarios y por estar con nosotros fue un placer tenerlos en nuestra casa

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carmen's was by far the best place i stayed in Havana. Good breakfast, great atmosphere and carmen is very helpful with any travel arrangements you may need. Basically Carmen is one of the nicest people you will meet
Stayed 2 nights in Jan 2023
Response from Casa Carmen on 7 Feb 2023
Gracias por sus comentarios y por estar con nosotros nos alegra mucho que la allá pasado bien en nuestra casa fue un placer tenerlo en nuestra casa

10/10 Excellent

Rosina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location and location. This property is located 3 min. walking distance from the National capitol building. They provide very healthy breakfast and excellent service.
Response from Casa Carmen on 24 Jan 2023
Para nosotros es un placer,atenderle,Cuba y Casa Carmen siempre le darán una calidad bienvenida ,no solo brindamos alojamiento llegué a usted nuestra amistad

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best and friendliest stay we had.
My wife and I made a trip to La Habana not knowing we were going to meet wonderful people. Instead we left Casa Carmen and Cuba with great friends. Guillermo, Seny and Sandra were very nice people and they treated us like one of theirs. They were very informative in every aspect and answered as many questions we had for them. We never felt like we were away from home because at Casa Carmen we felt right at home. We witnessed how Guillermo, Seny and Sandra worked so hard to assure not just me and my wife, but everyone staying at their house felt comfortable. We didn't take anything for granted. We appreciated all of their services, efforts and everything else they did for us and every other guests. For them, nobody was better or different. They treated everyon equally and with the same respect that distinguishes them. If I could rate Casa Carmen 100 out of 10, I would do it. We left so pleased and wishing to come back, and when we do go back, we are not going to stay anywhere else but at Casa Carmen as long as they are still there. Gracias Guillermo, gracias Seneida, gracias Sandra y también a los animalitos Cuba y Luis. Esperamos conocer a Carmen en nuestro próximo viaje. Los llevamos en nuestros corazones.
Stayed 9 nights in Jan 2023
Response from Casa Carmen on 24 Jan 2023
Que poder decirle a estos dos amigos para siempre ...Gracias por el intercambio de experiencias,palabras ,frases " sobre todo" jajajaj,fue hermoso todo lo que surgió,tengan ese afecto cálido siempre de esta Casa en este pedacito de Cuba,Sandra y Guillermo sueñan por volver a probar el dulce de leche jajaja.Chicos, saludo cordial de Cuba para el Yuma...de sus vecis

2/10 Terrible

Robert

Stayed 2 nights in Jan 2023

10/10 Excellent

Ahmed

Stayed 1 night in Dec 2022

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
This was a wonderful stay! The casa owners help me with local information on exchanging money and planning day trips. The breakfast was delicious and plentiful. I spent time speaking with them on a daily basis and it truly helped my stay in Havana feel more pleasant! I would definitely stay here again.
Stayed 5 nights in Nov 2022
Response from Casa Carmen on 27 Nov 2022
Gracias por sus comentarios y fue placer tenerla como huésped en nuestra casa y disfrutar de tu compañía sin duda una maravillosa persona

10/10 Excellent

anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place in the middle of Old Town. Carmen was an excellent host who gave me tips for my stay, helped me with airport transport and allowed me to stay in her home with my bags long after check out. Highly recommend.
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien situé, propre et un accueil très chaleureux. Merci Carmen :))
Stayed 2 nights in Oct 2022
Response from Casa Carmen on 19 Oct 2022
Gracias por sus comentarios y opiniones siempre estaremos dispuestos a qué su estadía en nuestra casa sea de su agrado

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Carmen is a thoughtful and very helpful host in lovely house in a good location. I would stay there again.
Stayed 4 nights in Jul 2022
Response from Casa Carmen on 6 Aug 2022
Gracias por sus comentarios los apreciamos mucho gracias por compartir sus experiencia con nosotros

10/10 Excellent

Michael

Stayed 3 nights in Jun 2022
Response from Casa Carmen on 27 Jun 2022
Gracias por escogernos y nosda mucha felicidad que sus comentarios sean tan positivos Gracias por todo los esperamos aquí tienen su casa

8/10 Good

Ilhan

Stayed 1 night in May 2022
Response from Casa Carmen on 29 May 2022
Gracias por escogernos ,espero que le allá gustado estar en nuestra casa y de nuestra compañía

6/10 Okay

Parthenia

Stayed 1 night in Apr 2022
Response from Casa Carmen on 7 May 2022
Gracias por escogernos fue un placer tenerlos en nuestra casa

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Carmen was a great hostess. Enjoyed all the family too. Made us feel like we were part of the family too. Shared gifts which were appreciated.
Stayed 3 nights in Apr 2022
Response from Casa Carmen on 7 May 2022
Gracias por sus comentarios y valoración fue un placer tenerlo con nosotros en nuestra casa y compartir su amistad

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Casa Carmen on 7 Mar 2022
Gracias por todo fue un placer tenerlo en nuestra casa

10/10 Excellent

Omoniyi

Liked: Staff & service, amenities, property conditions & facilities
Great experience at Casa Carmen. Staff were friendly and super helpful. The free breakfast was also well made and on time. I strongly recommend!
Stayed 15 nights in Dec 2021
Response from casa carmen on 14 Jan 2022
gracias por si estadia con nostros lo esperamos pronto y por compartir su amistad

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms, very friendly and helpful hosts. Very convenient location close to the capitolio
Stayed 2 nights in Jul 2021

10/10 Excellent

Moni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Casa carmen on 8 Jan 2020
Gracias por todo fue un placer tenerlos en nuestra casa

6/10 Okay

Rocco

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2019