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Reviews of Residencia Santa Clara

3 out of 5
Residencia Santa Clara
13 Santa Clara, Havana

Reviews

9.8

Exceptional

Rating 10 - Excellent. 102 out of 120 reviews" "
Rating 8 - Good. 15 out of 120 reviews" "
Rating 6 - Okay. 2 out of 120 reviews" "
Rating 4 - Poor. 0 out of 120 reviews" "
Rating 2 - Terrible. 1 out of 120 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

This property is a true gem in Old Havana. It is well situated and a short walk from many good restaurants and sites. The rooms are small but uniquely decorated and very comfortable. The staff is warm and welcoming. We loved the rooftop patio both in the mornings and in the evening. The small restaurant downstairs has fantastic ambiance and serves delicious food. I especially enjoyed my morning cappuccino. I hope to return and stay here again.
Stayed 5 nights in Apr 2024
Response from Yuli on 28 Apr 2024
Thank u so much for such a wonderful review. We hope to see u around soon again. Gtacias!

10/10 Excellent

Walid

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel with excellent staff!
Stayed 2 nights in Apr 2024
Response from Yuli on 12 Apr 2024
Glad you loved staying with us!

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and very accommodating service! Bar and food were great!
Stayed 3 nights in Apr 2024
Response from yuli on 12 Apr 2024
glad to hear you loved our cocktails and good

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Yuli on 12 Apr 2024
We look forward to seeing u again

8/10 Good

Rudy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff/service exemplary, clean & well maintained. Great location , money exchange, tours and transportation all arranged thru hotel. Shout out to Liber, Siergei, Amin, & Carlos. Included breakfast a great way to start the day coffee is excellent ! Roof top area great way to sit and relax with a cocktail at the end of the night.
Stayed 6 nights in Feb 2024
Response from yuli on 27 Feb 2024
Hi , all sounds great but only 4*? - feel free to reach in private if you wish otherwise delighted to had a great time

8/10 Good

Ben

Stayed 2 nights in Feb 2024
Response from Yuli on 12 Apr 2024
- thanks!

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In La Habana Vieja. Well situated for touring. Owners/staff were great and very helpful. They have a nice bar and food on site. Really cute, clean rooms. Excellent breakfast included! Loved. it.
Stayed 3 nights in Jan 2024
Response from Yuli on 7 Feb 2024
Sounds like you have a great time and we love it - thank you

10/10 Excellent

Brent, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful 5 night stay at this charming little hotel. In the old town, on the edge of a local neighborhood. Easy walking to much of Havana. Staff was amazing! So friendly and helpful. We loved our stay and would not hesitate to recommend it to anyone!
Stayed 5 nights in Dec 2023
Response from Yuli on 6 Feb 2024
Hi, we appreciate your wonderful feedback and recommendation. Gracias!

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities
The area is improving, the hotel location is nice...there's no wifi in room #7 period. This needs to be looked into. I had to sit in the restaurant with night time security to access wifi. With the cost of the room this is unacceptable . I also feel the roof top deck needs quality improvement . My friends stayed at a hotel around the corner ( Bahia Havana) and the roof top restaurant/wifi was much better quality of of rooms better. As far as service and staff. I felt Residence Santa Clara had a better feel.
Stayed 5 nights in Jan 2024
Response from Yuli on 5 Feb 2024
Hi, thanks for the honest feeback. Internet in Cuba is a monopoly so the quality is beyond our control but if there was wifi in the lobby, there should be at room 7, we will investigate. We are closing in June to do a whole upgrade of the facilities. By the way, Bahia is way more expensive than us but all our facilities should work as stated. Thank u for appreciating the staff and overall quality

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, who treated you like one of the family. Restaurant and bar first rate. Rooms were small, particularly bathroom/toilet, but we knew that going in. Good location, walking distance to most things in the old town. No elevator, so might not be suitable for less mobile travellers. Only compliant would be the noise, as the walls were thin. We could hear doors opening and closing in nearby rooms, which did wake us up a few times when other guests arrived back late. Overall though, loved it.
Stayed 4 nights in Jan 2024
Response from Yuli on 5 Feb 2024
Hi, thanks for such a wonderful feedback. Walls are made of concrete (not thin) and overall our location is very quiet but Cuba is crazy!

8/10 Good

Timisola

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of Havana. Staff was friendly and helpful, also breakfast and coffee were great. The only downside is it get a bit loud at night/ early mornings and a bit chilly in the winter. Overall however, would recommend a stay here
Stayed 2 nights in Dec 2023
Response from Tuli on 11 Jan 2024
Sorry to hear Old Havana was a bit too lively for you. We think we are a lot quieter than other areas but pleased to hear overall you had a great time.

10/10 Excellent

lindsay

Stayed 1 night in Dec 2023
Response from Yuli on 29 Dec 2023
Thank you

10/10 Excellent

lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding. For a first time visit to Cuba, their help and assistance was beyond appreciated. On any future visit, it would be my first stop!!! I also was happy that they served both food and drinks on the premises, both of which were excellent.
Stayed 2 nights in Dec 2023
Response from Yuli on 2 Jan 2024
Thank you for such a wonderful review. We look forward to welcoming you again

6/10 Okay

Sheila

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Nov 2023
Response from Yuliet on 5 Dec 2023
Hi Sheila, a pity we could not please you 100%. Feel freel to reach out to let us know what can be improved

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Residencia Santa Clara is a great Boutique Hotel. The location is amazing as are the accommodations. The room was comfortable and was just like the listing as was the entire hotel. I was traveling with my 79-year-old mother and she was easily able to maneuver the stairs. The outdoor seating patios on the upper floor and rooftop are great and the views from both are fantastic! We had lunch once and dinner 2x and the food was perfectly done and the presentation was incredible. Top notch! Juliet and the staff are absolutely amazing, helpful friendly, and superior service! I will definitely be booking back into Residencia Santa Clara on my future trips back to Havana. As my mom put it, while a lot of hotels and B&Bs are called hidden gems, Residencia Santa Clara really is one.
Stayed 2 nights in Nov 2023
Response from Yuli on 22 Nov 2023
Wow - thank u so much and we look forward to welcoming you back

8/10 Good

Zoyyah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was good
Response from Yuli on 22 Nov 2023
thanks for sharing

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Place, Great People
Stayed 1 night in Oct 2023
Response from Yuli on 25 Oct 2023
Thank so much

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for a long weekend. Clean, safe, close to everything in Old Havana. Juliette, Amin, Serguey and the rest of the staff are great. Included breakfast is perfect, AC is cold, rooms are comfortable and contrary to what you may hear elsewhere, Amin and Serguey make the best mojitos in Havana.
Stayed 4 nights in Oct 2023
Response from Yuli on 25 Oct 2023
Best mojitos, you said it

10/10 Excellent

Bryce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, polite, and honest Cubans work here. This was my first time in Cuba and thanks to this place my experience was fantastic. When we come back to Cuba again we will stay here again. Tip: When walking through the city I met so many nice Cubans who are more then willing to help, and some but not all will ask for a little help, so carry with you some pesos to give in return; this is a very poor country so giving little goes a long way for them and their families.
Stayed 4 nights in Oct 2023
Response from Yuli on 19 Oct 2023
Thank you for your feedback and kind words. We pretty much look forward to welcoming you again.

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice accommodation in Cuba. The location is very convenient where is next to the Havana Club Museum. The staffs are really nice and helpful. One thing that I would like to call out is the chefs, they prepared fantastic breakfast for guests every morning which the quality and presentation like having fine dining! That’s awesome.
Response from Yuli on 5 Oct 2023
Hi, thank you so much for the wonderful feedback. We will feedback to our staff with special commendations for the chefs!

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Yuli on 13 Sept 2023
Thanks

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel
Stayed 1 night in Jul 2023
Response from Yuli on 7 Aug 2023
Thanks Melissa

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolute fantastic hotel - great rooms, wifi and breakfast. Staff are incredibly kind and welcoming - special thanks to Liber and Amin.
Stayed 1 night in Aug 2023
Response from Yuli on 7 Aug 2023
Thank you! Will pass your special thanks

10/10 Excellent

Gifford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. They took great care of us.
Stayed 2 nights in Aug 2023
Response from Yuliet on 4 Aug 2023
glad u felt welcome and looked after! Thanks!

10/10 Excellent

Shad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We spent 7 nights at Residencia Santa Clara and were very pleased with our accommodations, the room was great, AC worked wonderfully......and the entire staff was absolutely amazing and went out of their way to make everything about our stay better. Food was delicious and plentiful.......and breakfast hit the spot very morning. Yuliet, Amin, & Serquey took great care of everything we needed......when we left it felt like we were leaving family. Absolutely recommend and we will stay here again.
Stayed 7 nights in Jun 2023
Response from Yuli on 5 Jul 2023
glad to hear you had a fantastic time with us. We very much look forward to welcoming you back!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Residencia Santa Clara was perfect. The room was great, the bar/restaurant was welcoming, and the staff in particular were amazing. All of the staff especially Yuliet, Amin, Sergei but also the kitchen and cleaning staff we didn't get to know by name really made us feel welcome and ensured our trip was extra special. I would recommend anyone to stay at Residencia Santa Clara when visiting Havana.
Stayed 7 nights in Jun 2023
Response from Yuli on 5 Jul 2023
Thanks for the review. We are delighted to have a great time

8/10 Good

Lukas

Travelled with partner
Liked: Cleanliness
This place is very nice, and overall I'm satisfied. However, I believe that it is possible to find way better accommodation with the money. The room was nice and clean, AC worked like a charm. The staff is a bit uninvolved but helped us with everything. The exchange rate was a bit worse than in other places we visited lately. The city centre is really close. If you decide on this place, get one Mojito there - it is fantastic!
Response from Yuliet on 15 Jun 2023
Thank you for your honest review. We hope to get a 5* review next time you stay with us

10/10 Excellent

Kylie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend Residencia Santa Clara! It's a great location for exploring Old Havana. The rooms and hotel is clean, comfortable and beautifully themed. We encountered no issues with our room or amenities. The menu and beverages at the bar are all great and we were so surprised by the lovely welcome drinks! Big compliments to all the staff who are so attentive, friendly & very helpful. A special shoutout to Sergue & Amin for their kind hospitality & making our time in Havana memorable.
Stayed 4 nights in Jun 2023
Response from yuli on 15 Jun 2023
Thank u so much for your kind review. Bar is being air-conditioned and menu improve so come back. Compliments will be shared

10/10 Excellent

dayna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exelete servicio gente muy amable y amigable muy buena locacion
Stayed 4 nights in May 2023
Response from Yuli on 27 May 2023
Gracias x su opinión y reseña.

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. A staff at the bar provided welcome drinks when we arrived. The room was clean and heartily decorated. Some rooms even provided a welcome rum.
Stayed 1 night in May 2023
Response from Yuli on 12 May 2023
Thank you for your review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this place
I felt right at home in this place - friendly staff who want to do the very best for all of their guests, quiet comfortable, clean and well decorated rooms, a cool little bar as popular with the locals as with guests and a location that is central without being stereotypically touristy. I also stayed in one of the larger typical hotels when in Havana and this place was significantly better. Not cheap - but worth it.
Stayed 1 night in May 2023
Response from Yuliet on 9 May 2023
Great to hear you felt better with us. It was nice to host and we hope to see you again soon

10/10 Excellent

Christina, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place. Marvelous design. Wonderful staff. Great location. Couldn’t ask for more.
Stayed 5 nights in Apr 2023
Response from Yuliet on 9 May 2023
Glad to hear we are almost perfect

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Residencia were incredibly helpful, keen to make sure everything met our expectations. Thank you Julia you were just amazing and so accommodating to our many requests for assistance, Amin was also really helpful. An excellent breakfast, fresh fruit, eggs and toast. Coffee/tea. They organised taxis, offering advice in navigating locations across La Havana and changed our room configuration without hesitation. Very comfortable room with all amenities and a deck to have a drink in the afternoon. Great location within easy walking distance to good restaurants and attractions, markets, main plazas and museums. High recommended.
Stayed 3 nights in Apr 2023
Response from Yuli on 9 May 2023
Thank you, it was wonderful to host you

10/10 Excellent

Mindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like visiting dear friends. Juliet, her father, Serge and all the staff are so warm and welcoming, helpful and accommodating, it was hard to say goodbye. The place is truly lovely, Cuban modern design with tons of style and attention to detail. Great food and conversation. Gracias, gracias, gracias. Pensamos en todos ustedes con carino. David and Mindy, hasta la proxima.
Stayed 2 nights in Apr 2023
Response from Yuli on 22 May 2023
Oh, thanks - el equipo de Santa Clara les agradece sus palabras. Regresen pronto que tendremos AC en el lobby y mas opciones culinarias

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top place
Lovely place for my last night in Cuba. The first impression is great - the bar/cafe looks fresh and welcoming, and the people there were all super friendly and helpful (particularly Serguey & Amin) Room was a nice size, shower was good (far from always the case in Cuba!), breakfast spot on and the prices at the bar/cafe were good too. Location is also perfect for the ferry and Plaza Vieja Highly recommended, and would stay there again if I ever go back to Havana
Stayed 1 night in Apr 2023
Response from Serguey on 3 Apr 2023
Hi, you mentioned all our favourite things ... bar/lobby will soon be air-conditioned so even better for the hot summer! Gracias and we hope to see u again soon

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff- excellent nreakfast!
Stayed 2 nights in Mar 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Yuli on 3 Apr 2023
Gracias!

10/10 Excellent

Terence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Lobby cafe/bar was prefect. Very cool bohemian vibe.
Stayed 2 nights in Mar 2023
Response from Yuli on 3 Apr 2023
Thank you for your lovely review.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean en-suite room with an individual style. Staff were all really friendly. We arrived quite late and were welcomed with a refreshing glass of fresh juice. Breakfast was lovely & they made a really good cup of tea - the best I had in Cuba. We exchanged Euros for CUP at the Hostel safely and at a good rate. Great location for exploring Habana Vieja. Would definitely recommend. Great start to our Cuban adventure.
Response from Yuli on 30 Mar 2023
Glad that you found our exchange service useful. thank you!

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding accommodations, service and staff, two thumbs up!!! We were very happy with everything!!! We would recommend this place to everyone looking for a a place in old Havana. The staff treated us like family ❤️
Stayed 10 nights in Mar 2023
Response from Yuli on 30 Mar 2023
- we did it! :)

8/10 Good

nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2023
Response from Yuli on 26 Mar 2023
Thank you for the review

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, good quality room, good location near old town. Reliable air con. Best wifi we found in Cuba.
Stayed 7 nights in Mar 2023
Response from Yuli on 16 Mar 2023
thanks for the review, glad you think our wifi is good :)

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hostel. Alexis and Sergio looked after us wonderfully, nothing was too much trouble. The hostel has a great, relaxed cafe at the front which serves a lovely breakfast. Our room was beautifully decorated and well designed. We had a great view onto the street but as the room was set back (we had a balcony) it wasn’t noisy. Would highly recommend this friendly and delightful hostel.
Response from yuli on 16 Mar 2023
thanks for the feedback and the lovely review

10/10 Excellent

Gordon Wade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very attractive. The proprietor was very welcoming and helpful. Breakfast was good with a nice omelet and plenty of coffee. Be prepared to climb lots of stairs to get to your room. The room was clean and rather small, but creatively laid out. It was noisy at night (we were there on a Saturday).
Stayed 1 night in Feb 2023
Response from Yuli on 14 Feb 2023
Thanks for your kind words and feedback which will be considered

10/10 Excellent

Nili

Stayed 3 nights in Jan 2023
Response from Yuli on 16 Mar 2023
Thanks!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to experience Havana for real, not in a 5* hotel room but a fabulous, authentic, comfortable, stylish room. Come to this property, you will not be disappointed. Absolutely fabulous!
Response from Yuli on 18 Jan 2023
oh, thanks

10/10 Excellent

Zaeema

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We really enjoyed our stay! Sergey, Amin and another younger staff were all very helpful, fun and welcoming. We always enjoyed good drinks and conversation with them in the bar. The hotel is in a great area - safe, family oriented and on a quiet street. The rooms were modern, well maintained and all had AC!
Response from Yuli on 7 Jan 2023
thank you for your feedback and we look forward to see you again. new improvements are coming along in 2023! Happy New Year

10/10 Excellent

Darragh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous breakfast included very tasty . Staff could not do enough. Well done
Response from Amin on 17 Jan 2023
glad you loved our breakfast - we would like to think it is the best breakfast in old havana!

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay in Havana next to Plaza Vieja in a calm street. Residencia staff was very helpful & friendly and available 24/7. The rooms are modern, industrial-chic, clean, and meet western standards. The place has a bar/café in the lobby where you can have drinks and snacks. We loved our stay there and would definitely choose it again!
Response from Yuli on 17 Jan 2023
thank you so much for your lovely review

10/10 Excellent

Lin

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service. Lovely place. near to the old Havana downtown. a very good place to stay. highly recommend it.
Stayed 2 nights in Oct 2022
Response from yuli on 17 Oct 2022
Thank u so much for the feedback