Overall clean and safe hotel with stunning architecture and good staff except for the manager Jorge. A big thank you to Eduardo, who is a genuinely caring person and very attentive to all the guests.
However, the hotel has some issues. First, our sheets had not been changed in four days. When we asked for at least fresh pillowcases, we were told the only solution was to move us to a room that had fresh sheets/pillowcases but we would have to pay for the new room. This ask by the manager Jorge was unbelievable and unheard of. After some back and forth, we were given fresh pillowcases from a storage room or the like. Let’s even pretend that they had forgotten to change the sheets, the ask that followed about paying to move to a different room was beyond unfair and ridiculous. When we calmly explained to Jorge that we were shook about the request, he started raising his voice and becoming aggressive and he denied instructing his staff to make us pay for a room with fresh sheets/towels.
Second, meals and drinks are unjustifiably overpriced. For example, a small cuban fish meal is US $30 and one small bottle of water is US$ 2.
Third, the first day were told a walking tour of 4 hours was US $30, the next day the manger Jorge said it was US $50 and tried to gaslight us into thinking that he previously said it was $50. We later confirmed it was $30. We will not return to this hotel only because of the dishonesty, greed, and unprofessionalism of Jorge.