Hector Heritage Quay

Checking in was bad, they didn't have our reservation. We were given an "upgraded" room which was a horrible. It was on the 3rd floor, and they later told me (at check out) that the 3rd floor hadn't been renovated yet. The room we got was dirty (we found 2 used balloons on the floor), I am not sure it had been cleaned at all. We found 2 kids toys left behind from the last guest. The pull-out couch was horrible to sleep on (we had booked a 2 queen room, and got a king + pull-out couch). I know most pull-outs are not great, but this was the worst ever. The mattress fell below the metal frame, so when you sat on it you sunk into the metal. The mattress was about 8-9cm thick and not at all comfortable. There was a curtain between the rooms but it wasn't fully attached any more; about half hooks were broken and hanging down.

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The staff was friendly and helpful. The room was clean and well equipped. The breakfast was excellent.