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Reviews of Hotel Heidelberger Hof

4 out of 5
Hotel Heidelberger Hof
Plöck 1, Heidelberg

Reviews

8.4

Very good

Rating 10 - Excellent. 175 out of 444 reviews" "
Rating 8 - Good. 186 out of 444 reviews" "
Rating 6 - Okay. 58 out of 444 reviews" "
Rating 4 - Poor. 18 out of 444 reviews" "
Rating 2 - Terrible. 7 out of 444 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

kevin, Salem

Travelled with partner
Liked: Cleanliness, staff & service
Very good location, close to everything, good breakfast good place to stay
Stayed 2 nights in May 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was a quick walk from the S-bahn stop, but wish my navigation would have shown me the sidewalk route vs. the cobblestone route when I had my luggage. Unfortunately never got to take advantage of the sauna, which is a big reason for booking here; it closed at 9 and you have to give them 30 mins. notice to heat it up. Wished it were 24 hrs or open a bit later as this was hard to time around dinners, unless you go before and then shower again, but I wanted to stay out touring. Nobody mans the reception desk at night; you are given access to the front door. Even as a solo traveler, didn't feel unsafe. Slept in and missed the breakfasts I had paid for, and on the last day, had an early flight, so Nicoletta was kind enough to pack me a breakfast to go-with a handwritten note- very thoughtful! Staff at front desk patient in maneuvering with language barriers and finding alternate methods to communicate with me. Room was a bit tight, but beautiful, clean, and served my needs. There was a previous review about stained carpeting, which I also had in my room, but given the size and rolling your luggage in, understandable. Hotel was quiet. If staying out later as I did, it's about a 10-15 min. walk toward the center of old town to reach restaurants, etc. that are open later, but given it's a pedestrian zone, it's a straight walk, there were always people about, and always felt safe. Police cars were always riding up and down scanning around. Nice stay!
Stayed 3 nights in Mar 2024

10/10 Excellent

AMY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and beautiful, clean. Nice decor.
Stayed 1 night in Apr 2024

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location - walkable to the train station and castle & quiet at night. Our first night was in a room for 3 and it was excellent. The next night we had to move into two different rooms as a pipe burst. These rooms were much smaller and had not been renovated. The beds, pillows, linens etc. are all top quality. The breakfast is superb. Again top quality ingredients, good selection and all served with fine china. Would definitely stay there again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Stayed 1 night in Jan 2024

10/10 Excellent

ALAN, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for the Christmas markets. Hotel was about 20-25 min walk from the train station and was 1 block from the main shopping street which runs about a mile. Was very walkable. Hotel was great with fairly spacious room and a very nice breakfast. Will definately stay again when the need arises.
Stayed 3 nights in Dec 2023

10/10 Excellent

manuel

Stayed 1 night in Dec 2023

10/10 Excellent

Ralph

Travelled with partner
Great location for a visit to the Christmas markets
Stayed 1 night in Nov 2023

10/10 Excellent

Alexandre Luiz

Stayed 2 nights in Nov 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleanliness of the bathrooms was perfect. Towel heaters perfect as we like to open the large windows to keep the room cool and bathroom warm and dry. Staff attentive and friendly. Will definitely stay again. Perfect location. Great breakfast buffet.
Stayed 5 nights in Nov 2023

10/10 Excellent

G

Stayed 1 night in Oct 2023

8/10 Good

gunnar

Stayed 1 night in Oct 2023

8/10 Good

Kalib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place. They had a parking space you could rent that was in a garage around the corner.
Stayed 2 nights in Oct 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver nice location
Stayed 2 nights in Oct 2023

8/10 Good

Bastian

Stayed 3 nights in Sep 2023

8/10 Good

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be nice if the rooms included a kettle.
Stayed 1 night in Sep 2023

10/10 Excellent

Trevor

Stayed 2 nights in Sep 2023

10/10 Excellent

Joanne

Stayed 1 night in Sep 2023

8/10 Good

Eric, Chincoteague

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the breakfast and the staff were very nice. The room was a little small but we in general enjoyed iur stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Frank

Stayed 1 night in Aug 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort
Great position, friendly staff, comfy beds
Really friendly welcoming front of house staff. Good parking facilities just a short walk from the hotel. Good continental breakfast. Rooms need a little updating, specifically carpet which was quite stained. Excellent WiFi and air conditioning, and toiletries and hair dryer a good standard. Would stay again
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
A lovely stay - very well located, close to the high street and old town, with plenty of shops/restaurants nearby. We are very familiar with Heidelberg having lived here previously - we've visited since then several times, and this is the best hotel we've stayed in. Parking was secure and easily accessible - free for us as we have Silver membership with Hotels.com! Would be EUR 19/night otherwise (parking in Heidelberg is notoriously difficult/expensive). The breakfast was nice. Lovely staff.
Stayed 3 nights in Jul 2023

10/10 Excellent

Martin

Stayed 1 night in Jul 2023

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Disliked: Amenities
I’m not sure how it got a 4-star rating. I would think it’s a 3 most. It was ok.
Stayed 1 night in Jul 2023

10/10 Excellent

Alla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, nice staff, nice room.
Stayed 1 night in Jul 2023

10/10 Excellent

Morten A

Stayed 1 night in Jul 2023

10/10 Excellent

Ole Reinhard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott hotell
Bra beliggenhet. God service. Hotellet ligger bra til mellom Bismarkt og gamlebyen. De som jobber her er meget vennlige. Fint hotell for liten failie på ferie.
Stayed 2 nights in Jul 2023

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023

8/10 Good

Manfred

Stayed 1 night in Jun 2023

10/10 Excellent

Kenth

Stayed 1 night in Jun 2023

10/10 Excellent

Jan

Stayed 1 night in May 2023

10/10 Excellent

leonardo

Stayed 2 nights in May 2023

8/10 Good

Can

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel situated close to the train station. Easy access to many shops and restaurants. Very friendly staff. Would recommend staying here in Heidelberg!
Stayed 1 night in Apr 2023

8/10 Good

Kenneth Vesterbo

Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Stayed 1 night in Apr 2023

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr empfehlenswert
Gutes Hotel nahe ÖVPN, nahe Altstadt. Nettes Personal Zimmer klein aber ausreichend.
Stayed 3 nights in Apr 2023

8/10 Good

Art

Stayed 3 nights in Apr 2023

10/10 Excellent

Jenny

Stayed 2 nights in Mar 2023

10/10 Excellent

Alexandra

Stayed 3 nights in Mar 2023

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2023

6/10 Okay

Tessa

Stayed 1 night in Feb 2023

10/10 Excellent

Thomas

Stayed 1 night in Feb 2023

6/10 Okay

William

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities
This is advertised as a 4-star hotel; but was probably no better than a 2-star hotel. They definitely have a 4-star lobby and maybe I should have taken a blanket and pillow and slept in the lobby. The room was anything but a 4-star hotel room - a hole in the curtains; bleach stains on the carpet; very small bathroom; but, the topper was a the 1-foot by 1-foot pillar holding up the ceiling directly next to the bed. It was perfectly positioned so that anyone rolling over at night would hit their knee on the pillar. The people truly try their best; but hotel management has also deemed it not necessary to have anyone in the hotel after 9 pm -- so you cannot use the gym after 9; nor acquire anything from the hotel. Finally, the buffet breakfast was minimally stocked and the absolute minimum staff they used was hard-pressed to keep the buffet stocked. Then on the last day the Buffey Coffee machine broke. Overall an exceptionally disappointing experience.

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a delightful stay at the Heidelberger Hof. The Hotel is around the corner from the Main Street, Hauptßtrase in the old town so ideally placed to visit the historic city. It is a 20 min walk from the Hauptbahnhof. The staff are friendly and very helpful. The rooms are warm, clean and comfortable. We had a comfortable double bed and good shower. It was not noisy either. There is a buffet European breakfast on offer it is well presented and caters for guests with food allergies. Our group consisted of a vegetarian, gleans nut allergies and we all found the breakfast sufficient. Check out was simple and we were able to store our cases. We enjoyed our break at this hotel and in Heidelberg and would recommend both for a weekend break

8/10 Good

Marcelo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

10/10 Excellent

Cynthia

Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somewhat disappointing
Our room had been renovated which was fine but our friends had a room with a pillar next to the bed making it difficult to get out of bed. Plus their room has not been renovated and was in somewhat worse shape than I feel it should be. Especially as we paid the same amount for our room as they did.
Stayed 2 nights in Sep 2022

10/10 Excellent

Clare

Stayed 3 nights in Aug 2022