View from property

Reviews of Lotte Hostel

Lotte Hostel
Burgweg 3, Heidelberg

Reviews

9.8

Exceptional

Rating 10 - Excellent. 75 out of 85 reviews" "
Rating 8 - Good. 10 out of 85 reviews" "
Rating 6 - Okay. 0 out of 85 reviews" "
Rating 4 - Poor. 0 out of 85 reviews" "
Rating 2 - Terrible. 0 out of 85 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We had a great stay. We were in one of the private rooms on the top floor. The location is perfect for exploring Old Town.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Carmen on 3 Jan 2024
Thanks a lot for your 5 Stars, Kevin! Have a great day and visit us again.

10/10 Excellent

sharon

Stayed 2 nights in Aug 2023
Response from Carmen on 15 Aug 2023
Thanks for wonderful 10 points! We are happy you had a good time here. All the best,

10/10 Excellent

Mrinali

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was soooo nice and sweet. The property was better than the pics. It was super clean. And its in an amazing location too
Stayed 1 night in Jul 2023
Response from Carmen on 17 Jul 2023
Thanks a lot, Mrinali! I will tell my staff, too, that they are making a good job! All the best to you, Carmen

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Good accommodation. Friendly staff that will (mostly) speak to you in German if you speak German.
Stayed 1 night in May 2023
Response from Carmen on 17 Jul 2023
Thanks, Daniel! We try to speak German when we realize, that you want to learn German. Though sometimes its hard to remember which language we used to speak with which guest! But just remind us. Wir werden unser Bestes tun um dir beim Deutsch lernen zu helfen! :-)

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, staff was very nice!
Stayed 2 nights in May 2023
Response from Carmen on 17 Jul 2023
We do our best and we are pleased when our guests appreciate this. :-) All the best to you!

10/10 Excellent

Igor

Stayed 2 nights in May 2023
Response from Carmen on 15 May 2023
Thanks for those wonderful 10 points! Hope to see you again one day. :-)Take care,

10/10 Excellent

Troy, Vancouver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of my favourite hostel stays I have ever had. Amaxingly friendly staff, small enough to be very cozy, warm, friendly environment, with great facilities in the kitchen and common room - and clean bathroom and dorms. Loved it.
Stayed 1 night in Apr 2022
Response from Natalie on 7 May 2022
Thank you so much for your perfect rating and thanks for appreciating our hard-working cleaning staff! :) With only 34 beds we are indeed able to keep the "Lotte" very homey. Take care!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice and comfortable place to stay in
Absolutely lovely place!
Stayed 1 night in Jan 2022
Response from Carmen on 12 Jan 2022
Thanks a lot for your lovely 10 points! We´re happy that you were happy! :-) Stay safe and visit us again, Carmen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Carmen on 8 Jul 2020
Thanks for your 5 Stars! I´m happy you enjoyed your stay. We are always worried at the moment because we can´t give you guys the unique Hostel-experience. It´s good to hear you had a great time anyway. Take care, Carmen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location, safe, friendly staff.
Overall very comfortable, safe and a great location. However, the kitchen gear is all old and out dated. They do not have a single non-stick pan that actually is non-stick so cooking an egg for example is a nightmare.
Stayed 2 nights in Dec 2019

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A warm welcoming place to stay.
The staff were so kind and helpful, it was fun to be around them. They went out of their way to make sure I was comfortable. The place was very clean and very organized. Wifi was in every room. The kitchen and living room felt like home.
Stayed 1 night in Jun 2019
Response from Carmen on 20 Jun 2019
Thanks, Lynda, for your kind words and the great review! I hope you´ll come back one day. Take care, Carmen

10/10 Excellent

Kim Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location & personalised service
Good location, very near the uphill tram station and the castle. Even has the view of the castle from the kitchen window. Carmen is very thoughtful and relational. However the 3 cushions on the sofa bed in our family room though look nice, they smell, it may help with a change the covers
Stayed 2 nights in May 2019
Response from Carmen on 6 Jun 2019
Hello Kim Li, thanks for you wonderful 10 points! We´ll take care of the cushions for sure! Thanks for letting us know! Take care and have a nice day, Carmen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed kitchens (2) and comfortable common area. Rooms are spacious, clean and well appointed. Multiple bathrooms.
Stayed 3 nights in May 2019
Response from Carmen on 30 May 2019
Hello and thanks for your great review! Hope you´ll come back one day! Take care, Carmen PS: Future guests please note that there are only two kitchens if you book a private room. Private room guests can use their kitchen upstairs exclusivle but also the kitchen downstairs for the dorms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, great staff, interest place to stay
Stayed 1 night in Mar 2019
Response from Carmen on 13 Mar 2019
Hello and thanks for your lovely review! Will let my staff know that you liked them! Take care and maybe come back one day, if you can, Carmen

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Ohhh My God, I love this place!!! they made a great job making the living room special and full of details. I love the pictures, the book all over (with a sign take one,leave one) the guitars for people who can play, the coffee, oh yeah the nice coffee!!! If I could go and live there... I would so much do so. I mean it. from 8 different places that I stayed, I think the other one could take time reviewing what makes this Hostel so special.
Stayed 1 night in Jan 2019
Response from Carmen on 11 Feb 2019
Oh wow! What a lovely review! Thanks a lot! I´m very happy you liked Lotte so much and it gives us all motivation to go on doing what we´re doing. :-) Take care and hope you´ll come back one day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing, nice and cost hostel with friendly staff
Stayed 1 night in Nov 2018
Response from Carmen on 10 Dec 2018
Thanks so much for your 5 stars! I´m happy you had a good time here! Come back one day, if you can! Take care,

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staffs
The hotel staffs are very helpful! They could help you to book the taxi if you need. The location is great!
Stayed 4 nights in Oct 2018
Response from Carmen on 1 Nov 2018
Thank for your kind words! I´m glad we were able to assist you and that you had a good time here! Take care, Carmen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible location, outstanding uniqueness, with very warm comfortable social areas and kitchen. Beautiful!
Stayed 1 night in Aug 2018
Response from Carmen on 23 Aug 2018
Thanks a lot for your kind words! I´m happy that you enjoyed your stay with us so much. Come back one day if you can. :-)

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel and great location
It's in a nice place near the castle, and many other scenic parts of town. The free breakfast is simple coffee/tea & cereal and other amenities like lockers and luggage storage make it nice and convenient.
Stayed 3 nights in Apr 2018
Response from Barbara on 11 Apr 2018
Thank you so much for the super review(-: For our future guests: Please note, we don't offer typical breakfast. But 24h for free coffee, tea, milk, cereal and different cornflakes...

8/10 Good

???, Aachen

Liked: Cleanliness, staff & service, property conditions & facilities
the staff was really friendly
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Carmen on 17 Jan 2024
Thanks for you 8 points! We are happy you had a good time here. All the best and safe travels!

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and kind host
Stayed 1 night in Dec 2023
Response from Carmen on 3 Jan 2024
Thanks so much, Eduardo! Im happy you had a great stay. Tell your friends. ;-)All the best,

10/10 Excellent

Josef

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles super hat den Flair der 60 iger alles super sauber
Stayed 1 night in Nov 2023
Response from Carmen on 3 Jan 2024
Vielen Dank, lieber Josef! Schön, dass dir unser Stil gefällt. Die beiden Stockwerke unter den 60ern sind im Barock-Stil gehalten. Alles Gute dir,

10/10 Excellent

Monika

Stayed 1 night in Nov 2023
Response from Carmen on 3 Jan 2024
Thanks for your great 10 Stars, Monika!

10/10 Excellent

Wolfgang

Stayed 1 night in Nov 2023
Response from Carmen on 14 Nov 2023
Vielen Dank für die super 10 Punkte! Wir freuen uns!

10/10 Excellent

Susana

Stayed 2 nights in Oct 2023
Response from Carmen on 3 Jan 2024
Thanks for giving us those 5 Stars, Susana! Visit us again!

10/10 Excellent

Magnus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En kort övernattning på ett fint hostel mitt i gamla stan, läget är helt perfekt och personalen mycket serviceinriktad. Kan inte vara annant än nöjd.
Stayed 1 night in Oct 2023
Response from Carmen on 27 Oct 2023
Thanks a lot, dear Magnus! We are very happy about your 10 points. :-) Hope to see you again one day! All the best to you!

10/10 Excellent

chanmin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족여행의 특별한 추억
딸과 둘만의 유럽여행에 특별한 추억을 남겨 준 곳입니다. 아주 친절하고 상냥한 호스트 덕분에 더 편안한 여행이 되었습니다. 저녁에 삼삼오오 모여 환담을 나누던 추억도 좋았습니다.
Stayed 1 night in Aug 2023
Response from Carmen on 7 Sept 2023
Thanks a lot, dear Chanmin! Im happy you had a good time here and theres nothing better than meeting nice people on the way. All the best and visit us again!

10/10 Excellent

Anette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr zu empfehlen
Sehr herzliche und persönliche Begrüßung, alles sehr sauber, gemütliche und sehr angenehme Atmosphäre, Küche vol ausgestattet, Kaffee, Müsli und Milch für das Frühstück auch völlig ausreichend. Wir werden sicher noch Mal wiederkommen!
Stayed 1 night in Aug 2023
Response from Carmen on 24 Aug 2023
Vielen Dank, liebe Anette! Ich freue mich über 10 Punkte und dass es dir bei uns gut gefallen hat! Alles Gute dir, besuche uns wieder,Carmen und Team

10/10 Excellent

Charlotte

Stayed 1 night in May 2023
Response from Carmen on 15 May 2023
Vielen Dank für die tollen 10 Punkte! Wir freuen uns!Hab eine gute Zeit,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super liebevoll eingerichtete Zimmer, tolle Küche und Gemeinschaftsraum. Sogar für ein kleines Frühstück und Kaffee war gesorgt. Freundliches Personal hat super Empfehlungen für meinen Aufenthalt gegeben. Ich komme gerne wieder.
Stayed 1 night in Feb 2023

10/10 Excellent

Heinz-Ulrich

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Dominik

Stayed 2 nights in Dec 2022

10/10 Excellent

Daniel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Gerne wieder💓
Stayed 1 night in Aug 2022
Response from Carmen on 3 Sept 2022
Dann freuen wir uns auf deinen nächsten Besuch! Danke, lieber Daniel, für die super 5 Sterne! Liebe Grüße, Carmen

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in the only Woman-room. It had a good locker (my roller-carrion bag fit without problem). There is also an only womans bathroom. Carmen was really nice and gave good tips on things to do. Really good location. Nice with kitchen and common area. Would definitely go there again
Stayed 2 nights in Aug 2022
Response from Carmen on 11 Aug 2022
Thanks so much, Jennifer. :-) I´m happy you enjoyed your stay! Hope to see you again one day. Take care, Carmen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you came Heidelberg, it's a best choice to stay
I love my room and it's very cozy and comfortable. There are sooo clean and have a free food.
Stayed 3 nights in Apr 2022
Response from Natalie on 7 May 2022
Thank you so much for your fantastic rating, I'm glad you liked it here! We always provide different kinds of cereals, oat milk, milk, coffee and tea, but sometimes there are also treasures left by others to be found in the fridge.... ;-)

8/10 Good

Yin So

Stayed 1 night in Dec 2021
Response from Carmen on 12 Jan 2022
Thanks a lot, Yin So, for your review! We´d love to earn 10 out of 10 points so it would always be helpful to know what we could make better. Let us know, if you can. But of course 8 out of 10 is quite good, too! ;-) All the best to you, Carmen

10/10 Excellent

Rahib

Stayed 1 night in Dec 2021
Response from Natalie on 18 Dec 2021
Dear Rahib, thanks a lot for your fantastic rating! We hope to welcome you again another time... :-) Take care!

10/10 Excellent

Vianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr sehr nettes Personal!! Und schöne Aufenthaltsräume
Stayed 1 night in Aug 2021
Response from Carmen on 27 Aug 2021
Vielen Dank, Vianne, für deine tolle Bewertung! Wir freuen uns! Liebe Grüße und vielleicht bis irgendwann einmal, Carmen und Lotte-Flotte

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Carmen on 25 Aug 2021
Thanks for gorgeous 10 points! We are happy you had a good time. Please visit us again if you like. All the best, Carmen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Carmen on 5 Feb 2020
Thanks for you great 5 points! We aprecciate and hope to see you again one day. Take care.

10/10 Excellent

SunJun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
잘 지내다 가요 :)
리셉션을 담당하시는 직원분이 너무 친절하시고 좋아요. 부엌에는 아무때나 먹을 수 있는 시리얼이랑 각종 식기구가 있는데 깨끗하고 설거지도 알아서 해주시구요. 하나 특이한 건 전 남자인데 제 방에 여자 3분이 주무셨어요... 여성 분이라면 여자 도미토리 예약해야 혼숙을 피할 수 있을 것 같아요. 분위기는 한국 게스트하우스 느낌이고 추억을 공유하는 재밌는 분위기에요. 위치도 성에 가까워 아주 좋습니다!
Stayed 1 night in Jan 2020
Response from Lotte Hostel on 29 Feb 2020
Hey SunJun :-) Thank you soo much for this amazing 10 point rating and your kind words. We are very happy to read that you liked the atmosphere here. Kind reards!

10/10 Excellent

MJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
직원 매우 친절. 구시가지에 위치하고 있어 하이델베르크성 걸어서 가기 좋음. 야경보기도 좋음. 메인스퀘어 접근성 매우 좋음. 불편한점이 1도 없었음. 매우 훌륭함.
Stayed 1 night in Nov 2019
Response from Carmen on 26 Nov 2019
Thanks a lot for your kind words! I´m glad you had a good time here. Come back, if you can. Take care, Carmen

10/10 Excellent

Patryk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Carmen on 28 Oct 2019
Thanks for your great 10 out of 10 points! We highly appreciate and hope to see you again one day. Take care!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Jung In

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
너무나도 만족스러운 호스텔. 가성비 최고. Very kind host.
정말 좋은 숙소입니다. Host인 카르멘이 너무너무 친절하고, 영어도 잘하며, 뭐든 도움을 주려고 해요. 저는 도미토리가 아닌 더블룸에 묵었는데 3층에는 더블룸 딱 2개만 있고 화장실도 2개여서 전혀 붐비는 일 없이 사용할 수 있었답니다. 화장실도 정말 깨끗해요. 건물이 좀 오래되긴 했는데 관리를 너무 잘한것 같습니다. 가성비 정말 훌륭한 호스텔이예요. 더블룸은 거의 3성급 호텔 정도와 비슷한 컨디션이랍니다 ㅎㅎ (수건도 첫날 입실시 1개 제공) 아무튼 가보신 분이라면 누구든 다 만족하셨을거예요- 안 가보신 분들은 꼭 가보세요. Carmen, thank you for your kindness. I hope to see you soon. Take care.
Stayed 1 night in Jul 2019
Response from Carmen on 30 Jul 2019
Thank you for your kind words, Jung In! I hope you´ll visit us again one day! Take care, Carmen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一切都非常美好,旅社佈置的古色古香,前台服務態度很棒,還有提供免費早餐,位置坐落於城堡旁,可以享受住在老城的樂趣,從總站坐巴士一下站走幾步路就到,非常棒的地理位置,極度推薦
Stayed 1 night in Jul 2019
Response from Carmen on 25 Jul 2019
Hello and thanks for your kind words! I´m happy you had a good time at Lotte and in Heidelberg! Take care and come back one day, Carmen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
除了地點難找之外其他都很棒
飯店在欖車隔壁,因為沒有任何指標所以有點難找,石頭路比較難拖行李,飯店人員親切,廚房很便利,地點離景區很近!
Stayed 1 night in Jun 2019
Response from Carmen on 27 Jun 2019
Thanks for your kind words. Come back one day!