Heidelberg Hotels

"Great staff"

"What a fascinating property-a chance to sleep in a historic castle! The property has been well renovated: the rooms are large & have luxury features…..like heated bathroom floors!! The breakfast buffett was huge - I loved the festive tree-shaped scrambled egg molds. We loved exploring the common rooms & seeing all the historic furniture."

"This time, we couldn't be accommodated in this property due to the fact we had forgotten one photo ID. We understood that'. The receptionist perfectly explained the rules. The refund was processed by the booking company. That's fine. The strange experience was in the restaurant we used before heading back home. The tip was rounded up much higher we mentioned. It was bizarre. After calling the hotel's restaurant first we heard we need to come back to do refund difference through the terminal which was rather inconvenient while we just returned back home. Fortunately, quite promptly, the restaurant manager called us back and mentioned that all had been fixed. It was a very unfortunate stay for us this time comparing to our very first visit in this hotel last year. I am aure that next time we will be able to enjoy this hotel facilities fully again. Thank you "

"This is a beautiful and quiet hotel, perfect for a relaxing weekend. A few things to be aware of for future guests: the main parking lot fills up very quickly on weekend evenings. There is an additional lot across the street, but it's easy to miss until you see other cars parked there. Also, note that the restaurant does not have its own restroom facilities."

"Outstanding, clean and staff were fantastic. "

"The staff (Jana) was great! There was a tournament happening at the arena so the hotel was hosting about 100 young boys this weekend. Fortunately, everyone behaved respectfully and the flurry settled at a reasonable time. The rooms were small and did not have a coffee maker but they were clean and very comfortable! The breakfast had a nice selection. We would stay again!"

"Convenient rooms, comfortable beds "

"Zu bemängeln wäre: Nasszelle mit WC sehr eng (1;5m x 1,5m), undichte Duschkabine, Vorhänge von den Fenstern liessen sich nur sehr schwer zuziehen (Gardinenleiste defekt), Stühle kalt und unbequem, Kühlschrank defekt, Übergardinen mit Löchern, Möbel veraltet, kein Kosmetikspiegel und Tücher "