Helena Bay Hotels

"Great kitchen facilities "

"Clean room , staff very helpful, Close to amenities "

"The room smelt of mildew. A fan would be useful…….but overall an excellent location and stay. We loved the character and beauty of the area. "

"Room is clean, bathroom and kitchen modern. "

"Ocean breeze sunshine good restaurants around."

"I recently stayed at this hotel and had a mixed experience. I booked the room one day in advance through the Expedia app, where it was clearly mentioned that air-conditioning was included. However, when I arrived, there was no air conditioner in the room—only a heater, which made it very uncomfortable as the room became quite warm. The biggest issue was that the room had a very unpleasant smell, which made the stay even worse. Additionally, the TV remote was missing from the room. I tried calling reception using the telephone provided, but it was not working and the call did not go through. On the positive side, the staff was okay and the rest of the hotel was fine. However, the room condition, especially the smell, lack of air-conditioning, and missing basic facilities, really affected my experience."

"No wifi for 3 days. Given a slip of paper and told to ring internet provider myself.. . Did this 3 times and complained toffice twice. Told to ring no. On paper. Then i rang reception and made offical complailt after they told me to write a weiten complaint. Wery poor public relations."

"Condition of bath was poor, taps leaking, no cutlery, crockery or microwave but otherwise fine. Friendly owner, pleasant surrounds, comfy bed, great air-conditioning, clean and tidy. "

"The pool is not heated so unless it is sunny for a number of days before, it is cool. The area around it looked weathered. Our room was ok but a bit tired. I didn't think it was worth the money I spent on it."