Helten Hotels

" I usually go to the Kranz Parkhotel for my stays in Siegburg, but it was booked so I tried this hotel the first time. I was definitely going to stay there again, plus invited my friends to come in May during my stay in Siegburg. Since I am here on a family emergency, I was also incredibly grateful to have an interim opportunity to continue to work from the large and usually empty hotel lobby. In turn I consumed everyday coffee, drinks, cake and often dinner while working. Strangely, while everyone was very nice, the person in charge of reception made me feel unwelcome. When she made a mistake with an order (which is fine) she shrugged and said now “that it is done” I need to drink it like that. What??!! Making no attempt to be courteous. She masked her dismissive behavior with an excuse that I cannot leave my computer bag unattended if it is longer than maximum 5 minutes. Obviously, she could have suggested to store my computer in her bag room, and I would have paid happily whatever the fee is. On a side note, while everybody appeared to be professionally dressed and groomed, she looked sloppy. The displeasing demeanor of this woman soured my entire stay. For me it is definitely back to the Kranz Parkhotel, which I also recommend to sauna fans. There you can use the sauna 24/7 and no one has to track to the reception before and after to retrieve and return often non-working sauna access cards…. "

"Did not use the pool. The breakfast was not as good as it used to be, it is still good, but mist the hearing, and some of the other items "

"The hotel did not have a bar, and there wasn’t even a vending machine for coffee or tea available when the restaurant was closed, which I consider a drawback."

"Breakfast was delicious, lots of free parking, staff were kind"

"Polite and professional staff. Good breakfast "

"Fully equipped house, has everything one needs as well as great area for activities (table tennis, darts, fussball, billiards table), very well equipped and situated kitchen in a very rural and calm place."

"Friendly staff at the hotel so no complaints from me. Pretty basic facilities but perfectly comfortable. Tepid water in the shower and be careful stepping out of the shower cubicle as it is raised up off the floor in the bathroom about 8 to 10 inches. "

"All perfect "