Helvaci Holidays

We stayed at this hotel for three nights in one of the nicer rooms (with the large hot tub on the terrace). On a positive note: the hotel is beautiful and very well maintained. While the staff at the hotel are all friendly and helpful they are not particularly effective (maybe not well trained)? - for example housekeeping made the beds (on the days we called to have room serviced) but didn’t replace coffee cups and coffee pods (need to call front desks). The biggest issue affecting our stay was the incredibly loud party (music and light show) immediately below our room that went until midnight on our very first night. Sounded like the band was at the foot of our bed. Ruined the first night at the hotel and the next day we had a 5 hour tour of Ephesus on 5 hours of sleep. The response of guest relations (and I assume management) was: we have these events from time to time and there won’t be any more during your stay and we apologize. One of three nights ruined, the tour the next day challenging. No real effort to make good on the issue. This was also never mentioned at check-in - seems a good thing to give a heads up about - we have a very loud party with light show right below your room - want a different one? So, while a beautiful hotel make note that the hotel cares more about the events in the hotel and the revenue they generate than they do their guests.

Liberty is a beautiful place for families, my 2 kids ages 10 & 13yrs old had so much fun, entertainment team was great ! Night shows were always different which was a good way to keep our nights busy. Water slides were heaps fun too for kids and adults. Food buffet was good, I wouldn't say amazing but still pretty good options for everyone. I would definitely recommend this place to everyone.

The hotel was clean and the rooms were good. The staff were very good and helpful. Breakfast as also good. The location is tough to reach by car. The valet parking was good but there is not really a good place to stop in front of hotel. Our air conditioning went out on day two. They gave us another room which also the air conditioning did not work on room 3 we got one that did. The location is not great there are not many restaurants near by and you will need to take a taxi or drive with limited parking to go sees things. Staff were really awesome.