Dear Katie,Thank you for taking the time to share your feedback with us. We apologize for the inconveniences you experienced during your stay. Your comments regarding the check-in process, wifi, and cell phone service have been duly noted, and we will work diligently to address these issues to ensure a smoother experience for our guests.We apologize for any discrepancies between the amenities advertised on our website and the actual offerings during your stay. Rest assured, we are reviewing our marketing materials to provide accurate information to our guests.Regarding the concerns about room cleanliness and comfort, we take these matters very seriously. Our housekeeping team is conducting a thorough inspection of all rooms to ensure they meet our high standards of cleanliness and comfort.We appreciate your acknowledgment of our modern amenities, including the in-room mini fridge and contemporary furnishings. We strive to provide a comfortable and enjoyable experience for all our guests, and your feedback helps us in our continuous improvement efforts.Once again, we apologize for any shortcomings you experienced during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Warm regards, [Hotel Management]

Thank you Deborah for the glowing review! We're thrilled you enjoyed your stay and hope to welcome you back to the Sunrise Inn Hershey soon.

Dear EthanThank you for bringing your recent experience to our attention. We sincerely apologize for the disturbances you encountered during your stay. Providing a peaceful and comfortable environment for all our guests is our top priority, and we regret that we fell short of your expectations in this regard.We take noise complaints very seriously, and we are deeply sorry for the disruptions caused by other guests during the night. We have addressed this issue with our on-site management to ensure that all guests are respectful of each other's peace and quiet.Additionally, we apologize for the disturbance caused by the pounding on your door at 9 am. We understand the importance of privacy and rest, and we regret any inconvenience this may have caused.Please know that your feedback is invaluable to us, and we will take proactive measures to prevent similar incidents from occurring in the future. We sincerely hope that you will give us another opportunity to provide you with the exceptional stay you deserve.Warm regards,management

We're truly sorry to hear your experience didn't meet expectations Dawn. Please reach out to us directly so we can address and make it right.

Thank you Michael for the glowing review! We're thrilled you enjoyed your stay and hope to welcome you back to the Sunrise Inn Hershey soon.

Thank you Jasmin for the glowing review! We're thrilled you enjoyed your stay and hope to welcome you back to the Sunrise Inn Hershey soon.

We're truly sorry to hear your experience didn't meet expectations Richard. Please reach out to us directly so we can address and make it right.

We appreciate your high rating! Thank you for choosing our hotel, and we hope to welcome you back soon.

Thank you for your feedback. We apologize for any inconvenience experienced during your stay.

We apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us, and we're taking steps to address the issues raised, including upgrading facilities and improving cleanliness standards. We regret the discomfort caused by the smoke odor and will investigate promptly. We hope you'll reconsider staying with us in the future, and we're here to assist with any further concerns.

We appreciate your high rating! Thank you for choosing our hotel, and we hope to welcome you back soon.

We appreciate your high rating! Thank you for choosing our hotel, and we hope to welcome you back soon.

Thank you for your feedback. We apologize for any inconvenience experienced during your stay.

Thank you Deborah for bringing this to our attention. We apologize for the inconvenience caused to you during your stay. Housekeeping member missed out on stocking more toilet paper & it caused some issues but if it brought to our attention, we would have gladly provided all you needed. Our rooms are uodated & newly renovated with real wooden floors. Freshly painted and new toilets, bathroom fixtures and more.

We appreciate your detailed feedback regarding your recent stay. While we're pleased to hear about the friendly service provided by our staff member, we sincerely apologize for the cigarette smell in your non-smoking room. We understand how important a comfortable and clean environment is for our guests, and we regret that we fell short of your expectations in this regard. Your comments have been noted, and we will take immediate steps to address the cleanliness issues you mentioned. We're glad that you found the bed comfortable and the heater effective, and we hope you'll consider staying with us again in the future. Thank you for choosing our hotel for your trip to Hersheypark.

Thank you for sharing your experience with us. We're delighted to hear that you found your room clean and comfortable during your stay. We appreciate your understanding regarding the exterior of the property and are continuously working to improve our facilities. It's great to know that you would consider staying with us again, and we look forward to welcoming you back in the future. If you need any assistance with future bookings, please don't hesitate to reach out.

Thank you for taking the time to share your feedback. We're pleased to hear that you found our nighttime staff friendly and that you enjoyed a quiet and clean environment during your stay. We apologize for any inconvenience caused by the lights that were not working properly. We will address this issue promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for another pleasant stay soon.

We appreciate your high rating! Thank you for choosing our hotel, and we hope to welcome you back soon.

Thank you for your feedback. We apologize for any inconvenience experienced during your stay.

Thank you for your feedback. We apologize for any inconvenience experienced during your stay.

Thank you for bringing these issues to our attention. We apologize for falling short of your expectations during your stay. Your feedback is valuable to us, and we will address these concerns to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

Dear Gagandeep, we apologize for expired dated bread but it was frozen & thawed. Yes there is no excuse for that & will make sure all the products are in current dated. Milk was fresh w current dated. Again we are sorry for some inconvenience. Thank you GM

We appreciate your high rating! Thank you for choosing our hotel, and we hope to welcome you back soon.

Dear Mr. Robert, thank you for posting the review. We are extremely sorry for the inconvenience cause you doing your stay. We are inspecting and looking at the concerns that you have mentioned about and we will replace them immediately until then the room will be out of service. We are undergoing major renovations, and we have finished half of the property with brand new rooms but again it is unacceptable for us also and we will take all the steps to ensure the quality and the security for our guests.Thank you for bringing that to our attention

Thank you dear Jessica for your review. We apologize for the inconvenience caused during your stay. We had an issue of the seal strips that got torn which is now replaced & fixed. The beds in our premises are 3 years old & are pillow top s so your comments on it makes no sense. Bathroom exhaust fan has been fixed as the bulbs were changed, it wasn’t fixed properly & we are sorry for that. Thank you GM

Thank you for your feedback. We apologize for any inconvenience experienced during your stay.

Dear Joann, thank your review. We are very pleased that your stay @ Sunrise Inn Hershey was pleasant @ very comfortable. We appreciate your inputs here & look forward to serving you again.Thank you GM

Dear Victoria, we are sorry to learn about your stay and experience. Sincerely apologize for this inconvenience to you. We did smell cigarettes smoke after you left. We inspected the room and found no bugs whatsoever. The only thing that was some cigarette smell as the guest prior to your stay might’ve smoked inside or outside the room leaving the door open. We impose minimum 250 penalty for smoking in the room. I can be sorry to learn how you felt about the place and will do our best to ensure that it does not happen again. Thank you.

Thank you Valerie for posting the review. We apologize for the inconvenience. We checked the room thoroughly & found no trace of any bedbug activities. We are extremely careful in regards to any bedbug issues. That room gets occupied every single day & had NO complaints of any kinds. We, thoroughly inspected & checked every corner of the bedding & the rooms. All we see is some stains & some residue. There is no activity of any live bedbugs at all. Thank you GM

Thank you Ala for posting a review. Please accept our sincere apology for the wifi issue. We did have some problem connecting to the extension in the back of the building. We have just 2 rooms rented out for a few weeks which is normal in many big hotels as well. We highly maintain all our rooms doesn’t matter. Pleased to hear a positive message about our beautiful room you checked in to. Much appreciate your stay & review as we are getting all renovated as well.Thank you GM

Thank you Charles for posting a review and sharing your experience if you stay at the Sunrise Inn Hershey. It is very important for us to ensure every single guest comfortable & safe stay. we look forward to serving you again.Thank you

Thank you for posting a review & sharing your experience. Funky sounds pretty odd as we must have rented the room over 100 times this season but not once anyone felt this way. To lit up any sort of candle in the guest rooms are strictly prohibited as it is extremely dangerous. We accept of some old untis of ac untis in the backyard as we installed brand new untis. We are moving them in to storage over the weekend. The basement is a utility room downstairs & had nothing to do with your rental room/ suite. I’m surprised that not a word of appreciation of such a beautiful suit. We would have loved to hear something for sure. Thank you

Thank you Lauren for sharing your experience but you have not made any comments and in that case we cannot figure out what meat you stay not as comfortable as we offer everything. We look forward to serving you again.Thank you.

Thank you for sharing your experience with us. We're glad to hear that despite some initial challenges with the key and shower, the owner was responsive in addressing the issues promptly. We appreciate your understanding regarding the older facilities and are pleased that you found the property to be clean and quiet. Your feedback about the office hours has been noted, and we will strive to ensure better availability in the future. We're also happy to hear that our pet-friendly policy worked well for you. We hope to have the opportunity to welcome you back for another pleasant stay in the future. If there's anything else we can do to improve your experience, please let us know.

Dear BernessaIt was such a pleasure to serve you @ our facility. We truly appreciate your sharing the experience, giving us the best 10/10 review. We look forward to seeing whenever you need accommodations in Hershey.Thank you

We apologize for the inconveniences you encountered during your stay. It's regrettable to hear about the cigarette smell in your room and the lack of communication regarding the check-out time. We appreciate your feedback and will address these issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for a more enjoyable stay.

We apologize for the inconveniences you experienced during your stay. It's disappointing to hear about the delays during check-in, the lack of amenities in your room, and the issues with housekeeping services. We appreciate your feedback and will address these concerns to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to improve upon your experience on a future visit.

We apologize for the inconvenience and disappointment you experienced during your stay, especially on such a special occasion as your wedding anniversary. Your feedback about the cigarette smell and discrepancies with the property is valuable to us, and we will address these issues promptly. Please feel free to contact our front desk for any further assistance you may need. We sincerely apologize for any inconvenience caused and hope to have the opportunity to provide you with a better experience in the future.

We sincerely apologize for the disappointing experience you had during your stay with us. It is unacceptable that you were subjected to a room that did not meet our non-smoking standards, and we deeply regret any discomfort caused, especially considering your asthma condition. Your feedback regarding the cleanliness of the bathroom and the lack of breakfast service is also concerning, and we will address these issues with our team immediately to ensure they are properly rectified. We understand your frustration and assure you that we take these matters seriously. We appreciate you bringing these concerns to our attention, and we will work diligently to prevent similar occurrences in the future. Please accept our apologies, and we hope to have the opportunity to make it right for you in the future.

Thank you for taking the time to share your feedback. We're glad to hear that you found your room clean and quiet during your stay. We appreciate your understanding regarding the lack of frills, and we're pleased that you felt it was a good value for the price. We hope to have the opportunity to welcome you back for another pleasant stay in the future. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

We sincerely apologize for the disappointing experience you had during your stay with us. It is unacceptable that you encountered a strong smell of cigarettes and found discrepancies between the room and the advertised pictures. We regret any inconvenience caused by the bed size not meeting your expectations, and we apologize for any rudeness displayed by our receptionist. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to make it right for you in the future.

Thank you for sharing your experience with us. We're glad to hear that you found our hotel convenient for your visit to Hershey Park and that the check-in process was easy with friendly staff. We appreciate your feedback regarding the limited parking and the condition of the hotel. Rest assured, we are constantly working to improve our facilities and cleanliness standards to provide a better experience for our guests. Your comments will be taken into consideration as we continue to make enhancements. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our accommodations to your liking. We look forward to welcoming you back in the future, and we appreciate you recommending our hotel to others. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Safe travels!

We appreciate your high rating! Thank you for choosing our hotel.

We apologize for the inconvenience you experienced with the Wi-Fi and TV during your stay. It's disappointing to hear that you didn't receive the assistance you needed when you called for help and found no one at the desk. Your feedback is important to us, and we will address these issues to ensure a better experience for our guests in the future. We're glad to hear that your stay was only for one night and hope to have the opportunity to provide you with a more enjoyable stay should you choose to stay with us again in the future. Thank you for bringing these concerns to our attention.