Holiday Homes in Highland Mills

"I would strongly advise against staying at this property. Upon arrival around 6:00 PM, we were told to wait until 6:30 PM for our room due to delays. During this time, we used the lobby restroom, which had no toilet paper - only a tissue box -and the situation was handled dismissively. While waiting, we witnessed several concerning situations. One guest had been locked out of her room overnight due to a faulty key and had to stay in the lobby from 7:00 PM to 9:00 AM because no maintenance staff were available. Another guest’s clothes were stuck in a broken dryer with no help offered. Others mentioned having to buy their own toiletries as none were provided. At 6:30 PM, we were then told there was no room available, despite earlier assurances. The only option offered was a room that was not properly maintained. A housekeeper confirmed it was dirty and not ready. The front desk employee was unprofessional, dismissive, and unhelpful, showing no empathy. The atmosphere felt uncomfortable and at times intimidating. As two women traveling, we did not feel safe due to people lingering in the lobby and the lack of security. As we left, police arrived regarding a serious incident at a nearby property owned by the same company involving an unattended child and no staff present, raising further safety concerns. The hotel was visibly unclean and poorly maintained. We accepted a refund and left. I would not recommend staying here."

"Breakfast was good. Bathroom needs to be upgraded, no exhaust fan. "

"Great"

"The location was very convenient, which is why we booked here since it was the closest option to Legoland. Unfortunately, the cleanliness was disappointing. The linens did not seem properly maintained, the sofa bed sheets had hair on them, and the main bed sheets had visible stains. The room felt unclean overall, which made the stay uncomfortable. We expected a much higher standard of cleanliness from a Marriott hotel."

"Everything was good "

"Was fine for the night."

"Very clean! Staff was superior. Small bar, but very nice. Breakfast was very good, and the coffee was excellent. A+"

"This place was excellent for a short stay. Staff were very courteous and efficient upon check-in. Room and facilities very clean, and location served me well. "

"Great breakfast! Lovely bed/pillows. Parking is convenient. Solid staff. Thumbs up!"