Holiday Homes in Highland

"The kitchen looks good in pictures but nothing in it to cook with, no sharp knives to do prep. Only 1 spoon and we asked multiple times but the desk clerk kept saying he didn't have time. So we had 1 spoon, 2 forks, 2 bowls for cereal, 2 plates, 2 glasses but NO mugs for hot drinks, no utensils to cook with. There were not any appliances - NO toaster, NO coffeemaker, Not a single pot or bowls - they said we would need to Purchase a pot package for 25.00! They did not provide liquid dish soap for handwashing dishes so we had to buy that. Only 1 kitchen towel - no wash cloths for the sink or dishes! Only 1 small soap was provided in the bathroom and they said we would have to use that in the shower and in the kitchen as well so had to buy some soft-soap for the kitchen! The customer service was terrible with the guy that checked us in. We were having a problem with the Internet and he said he didn't have time to help us and there was no on else to ask. He was there alone and he didn't know how to help. I tried to tell him the problem he said he had other customers to deal with and hung up on me!There was no luggage rack for suitcase. There were no drawers in the kitchen so didn't have anywhere to put clean utensils or plasticware. He said just use the dishwasher to store every thing but we didn't want to put back in there as it looked dirty! Had to just lay out on a towel. He gave us some hot paper cups after complaining but only gave us a couple! Don't stay here!Not worth it"

"Great place!"

"We booked this hotel specifically for the kitchen. What is ridiculous there is nothing that comes in the kitchen. Not even a fork! So, you have to bring or buy (from the hotel downstairs in their market) plates, cups, silverware, pot, pan, etc….. I’m not understanding the “convenience” of the kitchen if NOTHING is supplied. Next time we will just stay at Home 2 Home or somewhere else. By the way, I did try to buy a sponge in their “market” and the staff told me they don’t carry that. So you carry all of the products to cook and eat, just not to clean the items. There was only 1 luggage cart that has seen better days! The top was broken and when you tried to use it the poles came apart… I know I’m talking about a luggage cart, but when traveling with a family this is important. "

"Free breakfast was decent. Staff was nice. The only thing I will say that it would have been nice to hang out at the lobby bar and watch some sports but no sound was being displayed on the TV. "

"Checkin was fast!"

"The room was very clean and there are several restaurants within walking distance. I highly recommend Bandits. Hyatt Place delivered on what I expected. The free breakfast was convenient, but unremarkable. Changing some of the options every couple days may be nice."

"Room was clean, but the heater/ ac was noisey"

"Location"

"There was very little water pressure, the bedspread was stained, the furniture was old and falling apart, the microwave looked like rocks had been thrown at it, the walls were dirty, the door needed paint, there was a broken toilet paper holder, there was no tissue dispenser, the chair was patched with tape."