Superior Room, 1 King Bed (Smoke Free)

Reviews of Red Roof Inn Hillsville

2 out of 5
Red Roof Inn Hillsville
2666 Old Galax Pike, Hillsville, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 442 out of 916 reviews" "
Rating 8 - Good. 309 out of 916 reviews" "
Rating 6 - Okay. 118 out of 916 reviews" "
Rating 4 - Poor. 31 out of 916 reviews" "
Rating 2 - Terrible. 16 out of 916 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was wonderful.
Stayed 1 night in May 2024
Response from Recordo, Rediresponse Specialist on 21 May 2024
Hey Shirley,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Hillsville. It's great to hear that you found our rooms to be wonderful. Red Roof looks forward to accommodating you in your future travels so that we may extend another wonderful experience. Thank you again for sharing your experience. Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and everything worked🙄😁
Stayed 1 night in May 2024
Response from Toni-Ann RediResponse Specialist on 20 May 2024
Dear Kimberly,We're happy to know that you and your husband were pleased with your stay at our RED ROOF INN HILLSVILLE, the cleanliness of the room and the safety of our location being the highlight of your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We have made note of your suggestion.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Cindy

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Nice that they don't charge for pets but the room had an odd odor that I couldn't pinpoint. The bed was terrible. Creaked loudly and was lumpy like the springs were broken. There is also a marihuana dispensary attached to the hotel. Probably not the best place for children.
Stayed 1 night in May 2024
Response from Oniel Rediresponse Specialist on 16 May 2024
Thank you Cindy, for taking the time to write a review of your stay at the Red Roof Inn Hillsville. It's nice reading that you took liking to our hotel's pet acceptance. However, please accept our most sincere apologies for hinderance caused by the bed in the room you were assigned. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Janelle, Ringoes

Liked: Staff & service, property conditions & facilities
Super clean rooms. Exceptionally friendly staff. Comfortable beds. Don’t let the outside fool you. It’s great inside!
Stayed 1 night in May 2024
Response from Samantha RediResponse Specialist on 11 May 2024
Dear Janelle,Thank you for taking the time to tell us about your experience at the RED ROOF INN HILLSVILLE. It's great to hear that you were pleased with our super clean rooms, friendly staff and comfortable beds. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Louis

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and close to dining.
Stayed 1 night in May 2024
Response from Tianna RediResponse Specialist on 12 May 2024
Hello Louis, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Hillsville. It is so rewarding to read that you enjoyed the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 Okay

Justin

Travelled with family
We don’t leave bad reviews. All we can say, with the most sincere calm and conviction is, we’ll never go back…
Stayed 1 night in May 2024
Response from Kamaria RediResponse Specialist on 6 May 2024
Dear Justin,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HILLSVILLE. It's great to see that we earned your 3/5 score. However, I sincerely apologize for any issue you had which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

8/10 Good

John

Stayed 1 night in May 2024

10/10 Excellent

Robert, Cochran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay for 1 night. The facilities were very nice. Small breakfast Cereal..muffins..english muffins. Great security. And they allow pets!!
Stayed 1 night in May 2024
Response from OnielRediresponse Specialist on 3 May 2024
Thank you Robert, for taking the time to write a review of your stay at the Red Roof Inn Hillsville. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know, we're also happy to see that you took liking to our hotel, its secureness and our breakfast selection. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on 26 Apr 2024
Thank you for sharing your 5/5 rating with us, Jack. Our staff at the Red Roof Inn Hillsville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chirell RediResponse Specialist on 18 Apr 2024
Dear Al,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hillsville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

CINDY

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice great location. Front desk was very friendly!!
Stayed 1 night in Apr 2024
Response from Chirell RediResponse Specialist on 14 Apr 2024
Dear Cindy, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hillsville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our great location and friendly staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Phyllis

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding front desk staff.
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on 13 Apr 2024
Dear Phyllis,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HILLSVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the recently renovated room, great staff and quick check in. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Eric

Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on 1 May 2024
Hello Eric,I am pleased to have had you as our guest at our Red Roof Inn Hillsville. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ron

Liked: Property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on 7 Apr 2024
Dear Ron,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SYRACUSE. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great - very friendly staff
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on 1 Apr 2024
Dear John,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hillsville. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff and easy check in. It’s encouraging to know that we are doing an excellent job for our guests.We hope to continue to provide great experiences for you in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Shesi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Out dated building, but for night to stop at not bad. Friendly staff
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on 29 Mar 2024
Dear Shesi,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HILLSVILLE. You expressed that the appearance of our property did not meet your expectations, however, for an overnight stay our hotel would be adequate. You also mentioned that you were pleased with our friendly staff, which was great to hear. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Small, clean, quiet, friendly. Very comfortable stay!
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on 28 Mar 2024
Dear Lynn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HILLSVILLE. I was happy to read you were pleased with our clean, quiet and small hotel and our friendly staff. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Feedback from our guests is always welcome at as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Samantha Rediresponse Specialist on 25 Mar 2024
Dear Anne,Thank you for taking the time to write a review of your stay at the RED ROOF INN HILLSVILLE. I am happy you were pleased with the cleanliness of our hotel. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Red Roof Management on 13 Mar 2024
Thank you for sharing your 5/5 rating with us, John. Our staff at the Red Roof Inn Hillsville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
:very clear!
Stayed 2 nights in Mar 2024
Response from Red Roof Management on 10 Mar 2024
Hi Robert,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Hillsville with us. It was so rewarding to see that we earned your 5/5 score. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear more about your stay, so please feel free to share. On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Nancy, Dayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check in . Clean room. Great price.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 28 Feb 2024
Dear Nancy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HILLSVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that you had clean room, check-in was quick along with all the positives that you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jennifer

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on 26 Feb 2024
Hello Jennifer,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hillsville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If in the Hillsville area, definitely put this one on your list. Property is older but well maintained and is perfect for the overnight stop before you get to where you’re going. Pet friendly too. Breakfast is provided but nothing hot. More or less grab and go.
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 20 Feb 2024
Thank you, Robert, for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN HILLSVILLE. It’s great to see you enjoyed your stay, resulting in a 10/10 score. We at Red Roof aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. You highlighted our well-maintained property pet friendly environment and provided breakfast. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Red Roof Management

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place great people
Check was a breeze girls were very friendly and outgoing
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 18 Feb 2024
Hello Colleen, We appreciate your comments regarding your recent stay at the Red Roof Inn Hillsville. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and accommodating, prompting your 10/10 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Larry

Liked: Cleanliness, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist, on 7 Feb 2024
Dear Larry, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HILLSVILLE. It's rewarding to read that you found our hotel to be quiet and clean. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist,

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bathroom fan and heat were very loud during the night . We had to keep br light on during the night And found it very difficult to rest . I would not stay here again
Response from Chevanese RediResponse Specialist on 1 Feb 2024
Thank you, Anthony, for sharing your feedback regarding your stay at the Red Roof Inn Hillsville. We're sorry to hear about the inconvenience caused by the light and the noise from the bathroom fan and heat. Our team is dedicated to ensuring a comfortable stay for all guests, and we sincerely apologize for any disturbance you experienced. Your feedback is invaluable to us at Red Roof, and we'll take your comments into consideration to ensure a more peaceful atmosphere.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 Okay

Ian, Hamilton

Travelled with family
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 21 Jan 2024
I appreciate the time that you took to share your sentiments with us, Ian. Our team at the Red Roof Inn Hillsville appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

10/10 Excellent

Tiea

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you have pets!! Clean comfortable, and the staff is very friendly. Bring drinks and dinner and be prepared to hang with the pets that evening!
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on 16 Jan 2024
Dear Tiea,We appreciate your comments regarding your recent stay at the Red Roof Inn Hillsville. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very friendly, you loved the pet friendliness of our hotel and the comfort of our rooms met your expectations, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Nelson

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simple clean accommodations.
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 11 Jan 2024
Thanks for sharing your feedback with us, Nelson. The staff at our Red Roof Inn Hillsville was elated to see that we earned your 5/5 score. You mentioned that our accommodations were simple and clean, which delighted us.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, stayed here twice. Great staff that helped when needed
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 9 Jan 2024
Hi David,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Hillsville with us. It was so rewarding to see that we earned your 5/5 score with our clean rooms and our great staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 Excellent

Alison

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great for one night stay. Front desk was very friendly and courteous.
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on 1 Jan 2024
Dear Alison,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HILLSVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly and courteous front desk staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

David

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David, Bloomsburg

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff excellent customer service
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on 29 Dec 2023
Dear David,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HILLSVILLE. It’s great to hear that you found our staff to be very hospitable and provide exceptional service. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

4/10 Poor

Steve

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There was a dirty contact lens on the floor and you can tell the floor was dirty. Beds were hard as bricks. And the building is so loud being next to the highway. We left at 1:00 in the morning because we couldn't sleep. Should get refunded.
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on 29 Dec 2023
Dear Steve,Thank you for taking the time to tell us about your experience at the RED ROOF INN HILLSVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness and excessive noise among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 28 Dec 2023
Dear Valued Guest, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HILLSVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Okay

Pertti, Drexel Hill

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel itself ok for the price charged but nothing around - eg the Tacos from the outside kiosk terrible
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 24 Dec 2023
Dear PerttiThank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HILLSVILLE. I am happy to hear our hotel was ok for the price. However, you indicated that you were displeased with our location. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am to learn this was not the impression we left you with.Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Red Roof Management

10/10 Excellent

Lisa, Marietta

Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 24 Dec 2023
Hello Lisa, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HILLSVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Okay

Deborah

Travelled with family
Liked: Staff & service, room comfort
Basic Hotel
Nothing special, bare minimum furnishings, convenient location and beds were comfortable
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on 23 Dec 2023
Dear Deborah, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Hillsville. It's great to read that you found our location to be convenient to your travels and that the beds were comfortable. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 Okay

Walter

Travelled with partner
Liked: Cleanliness, staff & service
Simple, clean, small. But the interstate was always audible and walking not possible w/o driving
Stayed 1 night in Dec 2023

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un bel endroit pour reprendre son souffle
excellent dans son ensemble. Le seul hic, c'est l'indisponibilité d'acces aux jus de fruits avant 6 hrs le matin. Il y a l'avantage de l'inconvénient: proximité par rapport à l'autoroute versus le bruit généré par le transport routier.
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on 17 Dec 2023
Dear Rene,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hillsville. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 10/10 score. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, you mentioned that the noise disturbances hindered your stay. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management

8/10 Good

Yosif, milford

Liked: Amenities
Good location, clean
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on 13 Dec 2023
Hello Yosif,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Hillsville. It is so rewarding to read that you were welcomed by the spotlessness of the room and the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that Red Roof value you as our guest and appreciate your business.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

6/10 Okay

Lori

Travelled with partner
Liked: Cleanliness, staff & service
Although they have tried to update the guest rooms, they were innerd of work. Contentinal breakfast was just muffins, coffee, and juice.
Response from Adraine Rediresponse Specialist on 15 Feb 2024
Hello Lori Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HILLSVILLE and I appreciate your 3/5 score following your stay. I am sorry to read that you were unsatisfied with the options available at the continental breakfast and your room. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Levato, Gettysburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and well presented. The lobby and the hallway could use some updates and I was a little skeptical as I was going to the room but the room was very nice. The morning breakfast could be better arranged and have a few more options but overall the stay was great. Thanks
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on 30 Nov 2023
Dear Levato,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Hillsville. It's great to read that you were pleased with the cleanliness of the room. However, you mentioned that the upkeep of the lobby and the hallway was not to your liking. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet! Staff was so friendly, professional, and helpful. Room was newly renovated and very comfortable. Overall great stay. The only weakness is the breakfast - very slim choices. Otherwise great place.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 21 Nov 2023
Hi Tara,Thank you for telling us about your recent visit to RED ROOF INN HILLSVILLE. I was delighted to read that our friendly staff and comfortable rooms met your expectations. However, you indicated that the limited breakfast choice was less than ideal. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.With thanks,LintonRed Roof ManagementRediresponse Specialist

8/10 Good

Lonnie, Lynn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access off I-77. A good value and breakfast in this price range. Would stay again.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 18 Nov 2023
Dear Lonnie,Thank you for telling us about your recent visit to RED ROOF INN HILLSVILLE. I was happy to read that our good value and breakfast met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on 9 Nov 2023
Dear James,Thank you for telling us about your recent visit to RED ROOF INN HILLSVILLE. I was happy to read that our clean and well-maintained property met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Lewis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite staff and clean.
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on 8 Nov 2023
Hello Lewis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HILLSVILLE and I are happy to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 3 Nov 2023
I appreciate the time that you took to share your sentiments with us, John. Our team at the Red Roof Inn Hillsville appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to interstate and food nice place great check in no elevator but ok one flight of stairs
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 2 Nov 2023
Hi Ron,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Hillsville with us. It was so rewarding to see that we earned your 5/5 score with our close proximity to the interstate and our nice location. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. In relation to the lack of an elevator, while this saddened us, we were happy to know that you were okay with the stairs.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Average
it's attached to a gas station; I would say the rooms are clean and have nice bathrooms, but besides the room, everything is below-par
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 30 Oct 2023
Hello Valued Guest,Thank you for sharing your feedback with us. The team at the Red Roof Inn Hillsville was pleased to know that you were fond of our clean rooms and nice bathrooms. However, you made mention of everything else being subpar. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,XaoRed Roof ManagementRediResponse Specialist