Overall, our stay was good and the property itself was nice, but there were several issues that could definitely be improved.
The walls in the unit were noticeably dirty and could use a thorough cleaning or fresh paint. The washer and dryer were also extremely loud while running.
The biggest inconvenience was that the air conditioning on the second floor stopped working. We contacted customer service around 9 PM, but it was very difficult to reach someone, and the maintenance worker did not arrive until around 1 AM. He had to come in with a large ladder to repair the AC. We were traveling with small children, so having maintenance work being done in the middle of the night was very inconvenient and disrupted their sleep.
Unfortunately, the maintenance worker also came across as unfriendly and unprofessional. He was wearing headphones, and when we tried to speak to him or ask questions, he often did not respond or acknowledge us. It felt as though we were being ignored, which made an already inconvenient situation even more uncomfortable.
We were also disappointed with the parking situation. The information provided stated that one parking pass was included and that additional passes could be purchased for $35 each. We had three vehicles, but we were only allowed to purchase one additional pass, leaving us without a pass for the third vehicle. This restriction was not mentioned in the information we received.
Aside from these issues, the property was comfortable