Hilvan Hotels

"Excellent personnel, friendly staff! Very clean and professional. "

"The rooms were terrible, I don't recommend them to anyone. Rats, bedbugs, and even ticks."

"The room was clean and the staff were very gracious and helpful, however, there was no hot water for a shower."

"Room was "

"Swimming pool needs bit of renovation and heAting water was warm enough but swimming area was freezing cold "

"The hotel was a 5* experience at 2 * prices. The rooms were large and well equipped. The staff tried hard to please and breakfast Was especially enjoyable. I enjoyed my stay There a lot."

"Room was very stuffy with strong naphthalene odor. Breakfast on the rooftop was the only best thing. Great variety."

"Where to begin: * Arrived late in the evening * No hot water * LIED to by reception that water will be on in 15 minutes * Morning arrives, no hot water still * Leave and arrive back at property around 9am * Breakfast omelette tasted like rubber * Asked to make new omelette, still rubbery and oily, chef insists that the breakfast at 9am will be cold because they prepared it in the morning (it's 9am, we are guests too, why is it not fresh?) * If you are old, going up and down the stairs to the cafeteria you might fall or struggle, I had to help someone to get down safely * While I have nothing against the cats on the property, I dislike them being in the cafeteria, while the guy tried to keep them out, they come in where you eat * When asking reception why still no hot water, they say sorry and ask how they can make it up to us * We asked for a third of our money back as effectively we ate and slept for one night for 7 hours and we're leaving by check-out time * Manager was rude to my partner and said we should have stayed by the pensioner homes in town (I advise you to do so) * Tried getting support to assist us and hotel manager did not respond to them and we never got any of our money back. * Effectively our fault for booking a place with no hot water!!! We were told we should have booked a different place for a basic service you would expect to get for the money you paid for. I've stayed at hostels around the world and hotels, never have I been so disrespected and lied to."

"It was the first time i left an hotel after the first night. I booked it based on the reviews but left me disappointed. The staff is great, very nice and helpful, nothing against them. But the hotel conditions aren't the best. In the first room we found bugs and ants, so we were kindly moved to another room that was significantly smaller but a bit cleaner. The problem there was the security, the door didn't lock at all and we had to lock it with our suitcases during the night. As two women, we couldn't even sleep well. We decided to leave in the morning to another hotel because there were too many problems in only one night. We asked for a refund for the rest of the nights not used, getting a denial from the manager saying there is no refund and claming are terms of Expedia, which expedia denied. I am not saying don't go there but you know what you get."