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"Poor check in service, check in supposed to be from 3 pm. By 3:30 pm, the room wasn't ready and the system was down to check guests in anyway. Made it a pain when attending a conference "

"Bathroom was poor with outdated bath and shower which was dangerous to use. The group booking for 9 people did not seem to exist. Very poor internal communication. The bedroom doors were not soft close and banged all night as people went to their rooms. We were refused entry to the dining area at 7.00 pm as we hadn't booked never having being informed of such a procedure at reception. Finally two days before we were due to arrive we were informed that our booking made on Jan 23rd nearly 2 months prior was cancelled due to overbooking!! After several phonecalls to the hotel we finally got our booking reinstated. What a stressful experience for an 82 year old alumni of the University attending our 63rd reunion (Rutherford Hall block 5 ,1963) "

"Overall very good, room was quiet as on a separate corridor which was good. Briefly used the pool but the hot tub was emptied for cleaning"

"Air conditioning was fine"

"Lovely hotel. Staff are exceptional. Could have done with biscuits in the room with the tea/coffee. "

"A convenient nicely located hotel for all your Airport travel needs. Excellent room and we were located on the higher floors which are nicely sound proofed with a good view of the Airport. The food is tasty albeit somewhat expensive, but I enjoyed my one nights stay and would definitely stay here again."

"The room was a nice size and very clean. Everything felt well maintained, and the space was comfortable for the stay. Overall, a pleasant and relaxing experience."

"Excellent location for NEC. Plenty of parking."

"excellent hotel. recommend upgrading to the exec room well worth it "