Kitakyushu Hotel Guide - Hinoyama Observatory hotels in Kitakyushu, Japan.

"Coin laundry is convenient and the location of the hotel is excellent. "

"Clean room staff was very nice "

"Needed to pay 3000 yen per person to go to the pool that was listed as a property amenity. Only those who are on a higher floor have access included with their room. Since we weren't on a top floor room - just the 23rd floor, we were told we would need to pay extra to access it. Really, the pool should not be listed as a property amenity if it's not available for guests unless we pay extra. View was really nice. Staff were really nice. We specifically chose to make a reservation at this hotel because it had a pool."

"Nice hotel and friendly staff. Great views."

"Very close from train station and local bus stop. It was very convenient to move around. Room was clean but bit old I guess."

"When we arrived to check in at the hotel, there was already a different customer in the room. When we went back to the main lobby, we had to wait in the lobby for over an hour before the staff got us a room. They did not provide updates either. They just asked us to wait. Any update they did provide to us was provided in Japanese and they clearly knew that I could not understand Japanese. Overall, the staff worked urgently to fix the issue, but it was not clear what they were doing and it was frustrating. The staff simply apologized, but did not provide any complimentary service for our inconvenience. The room was fine, but the wait was much too long. "

"Originally given a smoking room and told didn’t have a nonsmoking room. Only when I told them I wasn’t staying they found me a room "

"I stayed 3 nights for a conference in Shimonoseki. The hotel is clean, has all the amenities I need, and the onsen was a plus. Hotel provides pyjamas and all sorts of skin care products at no additional charge. The open bar in the evenings was also a nice touch. There are good restaurants within walking distance."

"Fast and easy with wonderful assistance from the front desk team "