Hivernage Hotel Guide - Historic Hotels in Hivernage, Marrakech

"Food is reasonable"

"This was our second stay in this hotel. The hotel is nice and clean, the staff is very helpful and nice. From check-in till check-out the stay was very nice. A special thanks to Meryem from housekeeping, and Meryem from the restaurant. They did their very best to make us and the kids feel at home. And a special thanks to Mohammed and his friends at the breakfast. The guys are very helpful and respectful. See you next time"

"Cet hôtel possède un beau jardin avec piscine et le personnel qui travaille à la piscine est sympa; ceci dit, les chambres sont défraîchies et devraient bénéficier d’une sérieuse mise à niveau. Dans la chambre qu’on m’avait d’abord assigné, la climatisation ne fonctionnait pas et on n’a pas réussi à réparer. Dans la 2e ça fonctionnait mais noter qu’on ne trouve dans les chambres ni bouilloire, ni tasse, ni bouteille d’eau. (Choses pratiquement devenues standard partout). Dans la salle de bain, le séchoir était manquant dans l’espace prévu et le cordon coupé. La toilette fuyait et on entendait l’eau dégoutter à tout moment (j’ai dû garder la porte de la SdB fermée la nuit. Dans la chambre aucune lampe ni autre éclairage près du lit!? Le personnel au comptoir de la réception et à la salle à manger font de leur mieux mais ont oublié depuis longtemps que dans le domaine hôtelier le sourire est de mise. Si vous choisissez le quartier de l’Hermitage pour quelques nuits, allez plutôt au Kenzi Rose juste à côté (j’ai visité et la différence à mon avis vaut le coup. "

"What a Hotel. Everything about it is amazing. From the staff to the food to the facilities. Incredible."

"Breakfast was fantastic. Long wait times for tea and coffees but food was exceptional Rooms were clean and spacious although dark and poorly lit"

"Check in was great, staff were lovely. Room was spacious, bed was very comfortable and shower was great. Breakfast was good with a lot of variety. Pool area was lovely. We would stay again"

"Clean room, good staff, outdoor pool area cozy"

"Terrace door did not lock and we had to get maintenance in daily. Main bedroom door also was problematic closing. Construction work within 10 metres to our room. Very noisy and dusty. No sauna, spa etc and very small outdoor gym equipment next to pool. Cannot use in the heat. Had to ask repeatedly for water, shampoo, towels etc. Felt like we were annoying the staff by asking for our door to be fixed daily and water. However great location to both old and new town."

"Very rude and unprofessional staff. The AC wasn’t functioning well and most of the time the room was very hot. Room service is very late and not to the standard of the price paid. Misunderstood the booking days and made me pay for an extra night while at checkin I gave them the dates I was supply to stay, when I told them they need to fix it they argued about the new price and when asked for the authorities they wouldn’t call the police and physically blocked me from leaving the premises to call the police. They held my suitcases and passport in my room and did not inform me that I was supposed to checkout on the 19th until I returned from my day out. Overall customer service is very poor and unprofessional, there is no customer satisfaction not the price paid is worth the amenities. Paid similar price at the ritz and had the best ever experience and service. This shows how the hospitality in French managed hotels in Morocco and the customer service in general still lacking and the bureau of tourism should be aware of these issues. I would not recommend this facility to anyone else in the future."