Hivernage Hotel Guide - Historic Hotels in Hivernage, Marrakech

"Spa was lovely, breakfast OK and dinner disappointing. Staff were rude when I raised an issue about the room I'd been given not being as expected (and smelling badly of stale smoke despite being a non-smoking room) - one receptionist hung up on me when I called from the room. I was told repeatedly to come back later at reception and they tried to give me a smaller room that the category I paid for. Eventually got a nice room but it ruined the first 2 days of our holiday. Would never go back."

"Waited 45 min at reception. Mean and awful team treated me poorly. More than one guest shouting to staff and manager. Horrendous experience "

"Dirty, old, everything was broken nothing working also terrible service."

"Friendly, helpful staff/ great breakfast- wonderful hotel"

"Great great hotel for families! Their service was great, good food that you don't need to spend more $ going to a restaurant (unless you'd like to try one), plenty of activities for kids (pool, kids club, night dancing). Close to downtown but not in the middle of all the happenings which we liked specially since we traveled with our 3yr old."

"Great stay for the price. Very clean. Was a bit loud being next to a busy intersection but that did not bother us. "

"Very nice room. Good and helpful staff. Big property. Rooms were recently renovated. Property is still under renovations (spa and gym)"

"Honestly, this was "Average" (3-Star), but it got upgraded a star because of 1-2 service/concierge agents. They did really go above and beyond to help transport luggage left behind from Marrakech to Casablanca, and one who served as a translator when my wife was sick and had the doctor visit us in the room. Otherwise, I find the place to be too conceited about what they think their persona actually is. Four Season, Mandarin, Aman and of course the Royal Mansour - all better options."

"Great staff, perfect location, but appears to be a procurement problem for the Rooftop restaurant and bar - no tuna, no wasabi (surprisingly for a Japanese restaurant) and no Martini liquor ( I think they meant vermouth). Their rooftop bar gets very busy especially on a Saturday night with stomping live dj sets. Great if you’ve come to party, no so great if you’re room is on any of the floors below as there is no sound proofing on any of the floors below.The rooms are incredibly spacious and have ò"