- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at Cozy HoiAn is fantastic, second to one, they have just opened their sister property next door and share staff. Very high service ethics throughout the facilities, at the front desk, the restaurant and the spa. Pros: Staff, staff, staff, they were attentive when I had a question, gave great recommendations for tours and shopping. The rooms are well appointed and large, very clean and the beds are incredibly comfortable. Breakfast included is nice too but read the con below. Cons: it is further away from the old town, but only about a 15 minute walk. But that doesn’t really make it quieter. There is a lot of construction and because life is lived early in Vietnam and outside you will hear people talking and laughing and motorbikes at all hours. Breakfast was abundant but definitely not made for vegetarians, there weren’t many choices as even most of the salads had meat in them. But for anyone else I think they would love it.