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Reviews of Seasons Hotel - Causeway Bay

2 out of 5
Seasons Hotel - Causeway Bay
6/F&9/F, Haywood Mansion, No 57 Paterson Street, Causeway Bay, Hong Kong

Reviews

5.6
Rating 10 - Excellent. 37 out of 431 reviews" "
Rating 8 - Good. 105 out of 431 reviews" "
Rating 6 - Okay. 116 out of 431 reviews" "
Rating 4 - Poor. 66 out of 431 reviews" "
Rating 2 - Terrible. 107 out of 431 reviews" "

6.2/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Raymond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing to stay in this hotel is the location. It’s convenient for transportation,dining and shopping etc. But the room is way too small to be acceptable!
Stayed 3 nights in Jan 2024

6/10 Okay

Raymond

Travelled with group
Disliked: Amenities
The hotel is way too small. I wish I could have canceled the booking for all the stays with this property and rebooked some other hotel instead
Stayed 1 night in Nov 2023

2/10 Terrible

Ping, Orlando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid too much for a small room!
Stayed 26 nights in Oct 2023

4/10 Poor

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
This is not a hotel. So we don’t have any hotels services. No cleaning service, most of times, there are no receptionist at the counter. I tried to find them at the counter for a long time when we want to check out. No body there. The room is very small that is not suitable for four people to live in. I am very disappointed and will not make a booking in this hotel in future.
Stayed 3 nights in Nov 2023

8/10 Good

Solas Po Chu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and good food in that area
Stayed 12 nights in Oct 2023

8/10 Good

Jiing Yih

Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent, close to everything. Staff is friendly, basic amenity but sufficient, clean, small space fine for a single person. Rates are reasonable!
Stayed 1 night in Oct 2023

4/10 Poor

Analiz

Stayed 4 nights in Aug 2023

4/10 Poor

Hui-Yi Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from good
U can’t hear everything next door super tiny and smell weird in the room
Stayed 3 nights in May 2023

2/10 Terrible

WEIYU

Stayed 1 night in Mar 2023
Response from MATT on 28 Apr 2023
Thank you

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Matt on 16 Mar 2023
Thank you

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very safe and has many amenities to help you with your stay. The staff is kind and friendly. The rooms were clean and although a bit small, perfect for 1 person in the standard room. I would stay here again if I ever travel back to Causeway Bay, Hong Kong.
Stayed 2 nights in Feb 2023
Response from Matt on 16 Mar 2023
Thank you

4/10 Poor

Sui Han

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beware! This is not a hotel. It is a Subdivided Room in a residential building.
Stayed 5 nights in Oct 2022

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020

8/10 Good

Cornie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

lee fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

YukSun

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Lanie

Travelled with family
Liked: Staff & service
Disliked: Amenities
Its convenient coz its near mtr & grocery. But d room was very very small for the four of us. The shower was below d toilet bowl.
Stayed 7 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Our room is not close to the address which they mention.thats only the reception.its quite far away. Moreover,the room is not really clean .a layer of dust is on the tv control.
Stayed 1 night in Oct 2019

10/10 Excellent

leefong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is super
Convenient location! Clean
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WORST HOTEL in Hk！ Totally nightmare that key card often doesn't work, let me move to another room again and again with heavy lagguge, and I complained but owner was not sencere. If you look for hotel, please don't stay here. I don't want to see another victims.
Stayed 1 night in Aug 2019

8/10 Good

Neaj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to everything and it was clean..we will recommend it to some friends to stay
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Initially finding the place was very difficult as it was in a block of flats with no external reference to the Galaxy Hotel. The door was a pin entry security door and I was never at any point in the booking process given the pin number. The security guard within is not there to open the door for you as was made clear on a note inside. Once in I found the hotel and after checking in was promptly led back out to another hotel a couple of minutes across the road. Again, a pin door entry that I was not given the code for. My single room was very small and had no windows at all - like a cell - except they do have windows! The wi-fi never worked either and the whole first impression was terrible. I asked for a room move and they were full so this was refused. With 2 nights of an 8 night stay to go, I managed to move rooms to one with a window and this was much better.Again the wi-fi didn't work but I had more channels on the TV even though this room was right next door to my last!! The new room had no fridge whilst the other did and it is clear that the rooms are not of a consistent quality amenity wise. Overall the rooms were dated, tired and quite dirty (especially the shower part). Electrical plugs were loose on the walls and in my first room I turned on a light and the power shorted out. Using the TV or charging my phone resulted in a couple of occasions where the power tripped. Luckily the fuse boxes are obvious within the room to reset. Not recommended for long stays.
Stayed 8 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

6/10 Okay

Charlotte

Small but central.
When I found the hotel in Causeway Bay I was then told I was staying in the new place because it was quieter. It was quieter. New place is 10mins walk from original place but equal distance to MTR. The double bed would not have comfortably slept 2 people and my feet touched the wall when lying in it and I’m 5 foot 5. Something to ask or check about when booking. Space is small and the shower was over the toilet - literally. So towels etc had to be removed before showering because the whole bathroom became the shower. The Area is very central and lots happening in Causeway Bay all the time. The hotel is on the cheaper end of budgets but if you need the space because you are tall etc I’d check with them what room you get - but that may be the case with all Central HK hotels as space is at a premium
Stayed 4 nights in Apr 2019

10/10 Excellent

Thatchakorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good and clean
Good location and easy to find by gps. Rooms are clean and comfortable to stay. Abt 100m to shopping area.
Stayed 3 nights in Apr 2019

2/10 Terrible

Robbert

Disliked: Staff & service, property conditions & facilities
Poor management
Was booked for a 5 day stay. Day 1 was given a triple room and told he next day I would be moved into a double room. Next day as I had an early morning meeting I packed everything up and asked staff to move my bags to the new room. 11:00 came back to change and rest before my next meeting only to find my old room not available and told check I’m yone for my new room as 2pm. I complained stating here were empty rooms available I booked 5 days why must I be without a room for 3 hours. Told I had to wait, so attended my next meeting inappropriately dressed. I needed to extend my stay by 3 days and did so through a separate new booking. Called the same manager to try and facilitate a smooth transition or if I could simply stay in the same room. Manager seemed not to understand and told me I had to check out and wait again until 2pm, when I tried to explain she hung up on me. On the day of checkout though plenty of rooms where empty I was again told I had to check out by 11 and wait until check in at 2pm. After complaining about my treatment day one and now I was still told sorry have to wait. Cleaning staff then approached me an hour later to say I could move into my room. Final point day one the toilet water wasn’t working and I was told it was the whole building but would come back on that night. It did not and only came back on day 7 of my 8 day stay. It’s a budget hotel in a good area nevertheless it was an unnecessarily bad experience due to poor front desk staff attitude.
Stayed 5 nights in Mar 2019

4/10 Poor

Nicolette, Sanya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only good thing about this hotel is the location. Staff’s attitude is bad, air condition was dripping...太差了，服务差、态度差、卫生差。只有地理位置还算中心方便。
Stayed 1 night in Mar 2019

6/10 Okay

Alais

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Mar 2019

6/10 Okay

Heidi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was so hard to find! We came in at midnight and couldn't find it. There is no sign. We were left waiting outside for more than 10 minutes until someone came out to fetch us.
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
one single bed barely fitted in the room. no shower recess - shower over the toilet. In 30 years of constant travel for my work, I have never been to a room where I could touch all for walls from the same spot!
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Prepare for a unfriendly reception!
Clean, convenient location, pay what you get ; Reception ( 9.20pm 24 January & Noon time 27 February) is just a door mate, good for nothing ; Suggestion : You reserved a well mannered reception as your hotel is in such a great location and clean room. I really love it as I have been staying in your more than 10 times in a row!
Stayed 3 nights in Feb 2019
Response from Matt on 1 Mar 2019
Thank you and we will improve it

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
It is only the location that is near the MTR exit and near the end point of the Standard Chartered Hong Kong Marathon. The cleaniness could be better as everyday I can catch a couple of small croaches. Then the heater or the water is not consistant. Fridge is actually quite dirty. There are losts of stuff underneth the bed as storage. the hooks in the toilet for clothing is wrong side (beside the shower head)
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy and close to amenities. Taxi stand right out side.
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in the heart of Wan Chai, so lots of places to shop and eat and walking distance form bus stop and wan chai train station. the rooms are some what clean but very limited space. we went with kids and struggled. the shower is on top of the toilet. The wall papers are pealing off and seems moldy. The hotel is on the 6TH floor of a building. There was no signs or hotel names in the ground floor or at the building gate so took us a while to find it.
Stayed 5 nights in Feb 2019

4/10 Poor

chun-tien

Disliked: Cleanliness, staff & service
A bad experience
I would not recommend this hotel for the price. The worst part is that I made reservation for the hotel, but when I checked in, they gave me a different one requiring walk to a further location. The place is very small and not for couple. They also forgot to replenish toilet paper.
Stayed 3 nights in Dec 2018

2/10 Terrible

Major

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy. Pleasant staff. Room is small but I just needed a bed so it did the job.
Stayed 1 night in Jan 2019

6/10 Okay

Chang

Liked: Cleanliness, room comfort
Disliked: Staff & service
bed quality not bad, but the window was not so good..
Stayed 1 night in Jan 2019

6/10 Okay

Dunhill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unfriendly and rude receptionist!
Stayed 1 night in Dec 2018
Response from Matt on 15 Jan 2019
Thanks for your advise, we will follow

2/10 Terrible

Ling

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So bad place
Reception no shown once I arrived check in, I wait 30 minutes & no response once I call main line, then didn’t apologise when she (reception) come ! 2. Toilet door dones’ Work , 3 no hot water, 4. Environment noisy 5, so expensive
Stayed 1 night in Dec 2018

8/10 Good

Anuj

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable though different location
The check-in was not what I expected because the hotel staff said that they were full and brought me to a new location 8 - 10 mins away from the original hotel location displayed in Hotels.com. Still in Causeway Bay. It was scary and i mainly wanted to be sure that I was being brought to a legal location. This was assured. The room turned out to be legal, clean and comfortable with a nice bed, decently furnished. Small but that's expected of Hong Kong.
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018

6/10 Okay

Errol Charles

Stayed 1 night in Nov 2018