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Reviews of 'Alohilani Resort Waikiki Beach

5 out of 5
'Alohilani Resort Waikiki Beach
2490 Kalakaua Avenue, Honolulu, HI

Reviews

8.2

Very good

Rating 10 - Excellent. 1046 out of 2080 reviews" "
Rating 8 - Good. 468 out of 2080 reviews" "
Rating 6 - Okay. 280 out of 2080 reviews" "
Rating 4 - Poor. 163 out of 2080 reviews" "
Rating 2 - Terrible. 123 out of 2080 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Angela

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Very disappointed in condition of the property and unfriendliness of the staff. Feels like a bad representation of Honolulu.
Stayed 1 night in Apr 2024

6/10 Okay

Ninjin, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff said upgrade my room. but no changes. she said ocean side. but it was partial ocien view
Stayed 6 nights in Apr 2024

10/10 Excellent

Mayco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend staying here the best staff they treat you like family
Stayed 4 nights in Apr 2024

4/10 Poor

Marie

Travelled with group
Liked: Staff & service
Our party of 9 converged to celebrate a milstone and chose what we thought was one of the best hotels. However, the hotel left MUCH to be desired. At 3pm we were told our rooms still weren't ready and we should hang at the pool. After some time in the pool I went to check in. After undressing I turned on the shower to find the tub filling with brown water. I called the front desk upset because I could have been placed in a room that wasn't having this issue and/or informed upon check in which happened moments before. I was told the repairs were nearing completion and after the water had run a few minutes the water would clear. After 10 minutes of the sludge continuing to pour from the pipes I turned off the water, sat on the bed, and fell asleep. When I woke approximately one hour later the water was COLD. A cold shower on day one! There was mold on the shower walls and mold inside the secondary shower head. I was offered a $100 credit for my inconvenience. The bidet spikets were discolored and brownish. Another member of my party woke to a flooded room on day 2. The hallway where a 3rd party member stayed smelled of mold. I booked a spa treatment. Jhaia was amazing! However, the treatment rooms lack sound protection and I could hear the hand dryers being used through a shared wall as well as conversations. I wouldn't stay here again. The staff at the bars and pool were amazing. The hotel is centrally located and right next to the beach, shopping and numerous dining options
Stayed 4 nights in Apr 2024

2/10 Terrible

Bella

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Guest Services on 29 Apr 2024
Aloha Bella,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services

6/10 Okay

Roja Rani

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Well maintained property right by the waikiki beach.
Stayed 1 night in Apr 2024
Response from Guest Services on 28 Apr 2024
Aloha Roja Rani,Mahalo for choosing to stay with us and sharing your experience. We greatly appreciate your kind words regarding our exquisite hotel and prime location. However, we deeply apologize for any situation in which we may not have exceeded your expectations. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services

10/10 Excellent

Hanzel

Great experience
Stayed 4 nights in Apr 2024
Response from Guest Services on 28 Apr 2024
Aloha Hanzel, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

6/10 Okay

Alex

Disliked: Cleanliness
Stayed 8 nights in Apr 2024
Response from Guest Services on 28 Apr 2024
Aloha Alex,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services

2/10 Terrible

William

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great stay, however the facilities should be inspected. My traveling party was stuck in an elevator for 45 minutes!!!!
Stayed 4 nights in Apr 2024
Response from Guest Services on 28 Apr 2024
Aloha William,Mahalo for sharing your experience with us. We are truly sorry for any difficulties you encountered during your stay. Our commitment to offering outstanding guest experiences underscores our prioritization of delivering excellent service and safety. Your feedback has been shared with our management team. We would be grateful for the chance to discuss your stay in further detail. Please feel free to reach out to us directly and request a conversation with the Manager on Duty. We once again extend our deepest apologies for any inconvenience you may have experienced.Mahalo,Guest Services

6/10 Okay

Samara

Stayed 4 nights in Apr 2024
Response from Guest Services on 28 Apr 2024
Aloha Samara,Mahalo for this feedback regarding your recent stay with us. We apologize for not meeting your expectations during your stay. We would like to understand how we could have made your stay more enjoyable. If your schedule permits, please feel free to contact us directly. We look forward to discussing your stay with you and finding ways to improve our service.Mahalo nui loa,Guest Services

10/10 Excellent

CHRISTINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, great location. Rooms and grounds are well kept. Beautiful view from rooms. Great location. Always enjoy staying at this property.
Stayed 5 nights in Apr 2024
Response from Guest Services on 26 Apr 2024
Aloha Christina,Mahalo for choosing to stay with us at Alohilani. We greatly appreciate your kind words about our excellent location, and our unrivaled views. We're glad you enjoyed your entire stay. It was a pleasure hosting you, and we're excited to welcome you again in the future.Mahalo,Guest Services

10/10 Excellent

Jovani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend to anyone!!
Stayed 4 nights in Apr 2024
Response from Guest Services on 25 Apr 2024
Aloha Jovani, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We're thrilled to hear that you've enjoyed every aspect of your stay at our hotel. Your satisfaction is our top priority, and we're committed to providing you with exceptional experiences. If there's anything else you need or if you have any specific preferences, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Mahalo nui loa,Guest Services

2/10 Terrible

Steven, Ormeau Hills

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked an King Ocean view room, however the only rooms with such a view are called front ocean view. We spoke to reception and was advised the room we booked was correct we would need to pay extra and upgrade for an ocean view. The room was noisy from AC and other guests.
Stayed 4 nights in Apr 2024
Response from Guest Services on 25 Apr 2024
Aloha Steven,Mahalo for staying with us and bringing this to our attention. We sincerely apologize for not surpassing your expectations. Ensuring an outstanding guest experience remains our utmost priority, and we genuinely appreciate your feedback. The appropriate department has been informed about the issue, and we are committed to taking additional measures to address this matter. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

6/10 Okay

Nuna, anchorage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Guest Services on 25 Apr 2024
Aloha Nuna,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to come back.
Stayed 2 nights in Apr 2024
Response from Guest Services on 25 Apr 2024
Aloha Melanie,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We're delighted to hear that you had a wonderful experience during your time with us. If you have any specific feedback or suggestions you'd like to share, please don't hesitate to reach out to us. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

8/10 Good

Willie, Saint Petersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Credits for not using room service was not issued.
Stayed 4 nights in Apr 2024
Response from Guest Services on 25 Apr 2024
Aloha Willie,Mahalo for choosing to stay with us. We are delighted to hear of your high rating. However, we sincerely apologize for the inconvenience you had during your stay. This is not typical of a usual stay and we've reported your comments to the relevant department to rectify the issue mentioned. Should you wish to discuss your stay further, please don't hesitate to contact us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 Excellent

Greg

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Everything
Stayed 4 nights in Apr 2024
Response from Guest Services on 25 Apr 2024
Aloha Greg, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Darya

Stayed 3 nights in Apr 2024
Response from Guest Services on 25 Apr 2024
Aloha Darya, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Josselyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and convinient locatio
Stayed 4 nights in Apr 2024
Response from Guest Services on 24 Apr 2024
Aloha Josselyn, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. We're also thrilled you enjoyed our perfect location and liked our excellent staff. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

2/10 Terrible

wilson Da

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beautiful , huge and amazing. Renee at check in is so friendly, efficient and fast. Great personality.
Stayed 5 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Aloha Wilson,Mahalo for sharing your experience with us. We greatly appreciate your kind words regarding our exquisite hotel and excellent staff. However, we're sorry to hear that your overall rating was lower than expected. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always looking for ways to improve, and your feedback helps us do that. Hosting you is a pleasure, and we hope to welcome you back for an even better experience in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Michael, Lake Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Reservations on 22 Apr 2024
Aloha Michael,Thank you for taking the time to leave a 5 out of 5 review. We appreciate you and hope to welcome you again in the future!Mahalo

10/10 Excellent

Asifa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 9 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Aloha Asifa, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 Excellent

Darian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Aloha Darian,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

4/10 Poor

Steven, Windaroo

Travelled with partner
We booked an ocean view room however to see the ocean requires leaning around the balcony. Reception advised the room type was correct and the the only rooms with full ocean view are called Front Ocean View? The room AC is very very loud as is the noise in general first night was distributed by street noise and lights and other guests. The cleanliness of the room was poor and not expected at all.
Stayed 1 night in Apr 2024
Response from Guest Services on 19 Apr 2024
Aloha Steven,Mahalo for staying with us and for sharing your experience. We're deeply sorry if your experience didn't fully meet your expectations. We've shared your feedback with our Management Team. If you wish to discuss your stay further, we kindly ask that you reach out to us directly. Once again, please accept our apologies. Mahalo,Guest Services

10/10 Excellent

Briana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Apr 2024
Response from Guest Services on 18 Apr 2024
Aloha Briana, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

4/10 Poor

Jennifer

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We don’t usually do reviews but I feel compelled to do one on this resort. My wife and I had saved for quite a long time for this vacation only to have it spoiled by hidden fees, sub par parking arrangements, a useless coffee maker and very overpriced tasteless food! But with that being said housekeeping was always on point and we were close to the ocean.
Stayed 5 nights in Apr 2024
Response from Guest Services on 19 Apr 2024
Aloha Jennifer,Mahalo for staying with us and bringing this to our attention. We are deeply sorry to hear that we did not exceed your expectations. Providing an exceptional guest experience is our top priority and we greatly value your feedback. We will have the relevant department alerted and we will be taking extra steps to address this concern. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great lobby and Morimoti restaurant are great. Good location. Rooms were a little disappointing , little being the key word here. Carpet in the halls were worn out and not vacuumed once during our 4 day stay. The pot smoke coming from room 1622 every morning and night was a real bummer, could not go out on the balcony because of tje heavy stench of weed. Staff notified 3 days in a row with no corrective action taken.
Stayed 4 nights in Apr 2024
Response from Guest Services on 18 Apr 2024
Aloha Mark, Mahalo for choosing to stay with us and sharing your experience. We are glad you liked our perfect location and sumptuous food options. However, we sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll share it with the appropriate department. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 Excellent

Gladis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice and the customer service was great. Everything was in walking distance the beach was beautiful all day! Thanks for making our stay one to remember. We shall be back some day!
Stayed 4 nights in Apr 2024
Response from Guest Services on 18 Apr 2024
Aloha Gladis, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service and that you enjoyed our perfect location. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

8/10 Good

Naira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Stuff is very friendly. Noisy
Stayed 5 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Aloha Naira, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service and that you enjoyed our prime location. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property better than excepted. Loved the 2 minute walk to the beach too!
Stayed 2 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Aloha Aimee, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad you enjoyed our exquisite facilities and prime location. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

6/10 Okay

Rodrick

Liked: Staff & service, amenities
Rooms need a deeper refresh. Some musty smell. Stains on sofa. Most of pool area was closed for a private event for a day while they set up.
Stayed 2 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Aloha Rodrick,Mahalo for staying with us and bringing this to our attention. We are deeply sorry to hear that we did not exceed your expectations. Providing an exceptional guest experience is our top priority and we greatly value your feedback. We will have the relevant department alerted and we will be taking extra steps to address this concern. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 Excellent

Nahshon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was extremely helpful. Close to shopping and right next to the beach!!
Stayed 8 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Aloha Nahshon, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to hear of your excellent feedback and that you had a fantastic visit. We're also delighted you liked our perfect location and excellent staff. Hosting you is a pleasure, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Brian A

Liked: Cleanliness
Stayed 7 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Aloha Brian,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an excellent stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back soon.Mahalo nui loa,Guest Services

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and cleanliness.
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Aloha Adrian, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to hear of your excellent feedback and that you had a fantastic visit. We're also delighted you liked our cleanliness and welcoming staff. Hosting you is a pleasure, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

6/10 Okay

Janet

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We were right across from the beach and had oceanfront to enjoy the view.
Stayed 10 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Aloha Janet,Mahalo for choosing to stay with us and sharing your experience. We greatly appreciate your kind words regarding our prime location and stunning scenery. However, we deeply apologize for any situation in which we may not have exceeded your expectations. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on 15 Apr 2024
Aloha Greg,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

8/10 Good

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice resort
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Aloha Frederick, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We're thrilled to hear that you've enjoyed your visit. Your satisfaction is our top priority, and we're committed to providing you with exceptional experiences. If there's anything else you need or if you have any specific preferences, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Mahalo nui loa,Guest Services

8/10 Good

Maxwell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay - excellent location, the staff is fantastic and friendly and provides great service. Property was clean, quiet and super convenient. Only negative was the $50 per day parking (only a couple $ cheaper to self park) and the unfortunate enormous gash on the side of our rental car from the valets that we are now trying to resolve with the rental car company. Other than that, we would absolutely stay here again.
Stayed 3 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Aloha Maxwell, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that you enjoyed our perfect location, cleanliness, and welcoming staff. We greatly appreciate your feedback and we've shared them with the relevant department. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Anusha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Aloha Anusha,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 12 nights in Mar 2024
Response from Guest Services on 12 Apr 2024
Aloha Lawrence,Mahalo for staying with us at Alohilani. We greatly appreciate your perfect rating. We're glad you enjoyed your entire stay, and we're looking forward to hosting you again in the future.Mahalo,Guest Services

10/10 Excellent

Vadim

Stayed 5 nights in Apr 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Services on 12 Apr 2024
Aloha Katie,Mahalo for choosing to stay with us at Alohilani. We greatly appreciate your high rating. We hope you enjoyed your entire stay, and we look forward to hosting you again in the future. Mahalo,Guest Services

8/10 Good

Louay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, crossing the street to the beach. We spent seven nights and in the last two days for house keeping we had to ask them for new towels and pick up the trash from the room. The old towels and the trash were not picked up.
Stayed 7 nights in Apr 2024
Response from Guest Services on 11 Apr 2024
Aloha Louay,Mahalo for choosing to stay with us. We are delighted you liked our prime location. However, we sincerely apologize for the inconvenience you had during your stay. This is not typical of a usual stay and we've reported your comments to the relevant department to rectify the issue mentioned. Should you wish to discuss your stay further, please don't hesitate to contact us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

4/10 Poor

Philip

Disliked: Staff & service
Response from Guest Services on 11 Apr 2024
Aloha Philip,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services

10/10 Excellent

Humberto, Visalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was right in front of the beach and around all the shops the only bad thing it was the the jacuzzi was not working
Stayed 5 nights in Apr 2024
Response from Guest Services on 11 Apr 2024
Aloha Humberto, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that you enjoyed our perfect location. We greatly appreciate your feedback and we've shared them with the relevant department. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

8/10 Good

Sandrine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful (amazing lobby, huge aquarium, the deck of the swimming pool is wonderful with those big sofas and firepits). The place is really close to Waikiki Beach. But the bad side of our stay was at the early beginning: we had a very bad experience arriving at the hotel after 10 hours in a plane (from Washington): they have sent to me an email (that I was unable to read during the flight) telling me that my reservation was cancelled because of a shutdown of the computer system. At the reception, they asked if I booked directly with us; I said by Expedia (as I use to do). They proposed to me a rebooking in one of their owned hotels but it was far from the beach or with less stars (3). They proposed also that I found another hotel by myself and they would reimburse me. My husband and myself were really disappointed, angry and tired. We found another hotel near the beach and at one block from the Alohilani: the Waikiki Beach Marriott Resort and Spa, but we had to add around $1.400 for our stay. We asked that they pay for the difference and they refused. So we told them that they had to find a solution by themselves and will do nothing more, just wait at the front desk. At that time, someone else came and took us to another desk (far from the front desk). And finally and easily, he gave us a room. I definitely think that if the stay wasn't booked directly with them, they proposed another hotel to the guests...
Stayed 8 nights in Mar 2024
Response from Guest Services on 11 Apr 2024
Aloha Sandrine,Mahalo for sharing your experience with us. We extend our sincere apologies for any inconvenience you may have encountered during your stay with us. Our utmost priority is to provide exceptional service and ensure our guests' comfort. Your valuable feedback has been duly shared with our management team. We would appreciate the opportunity to discuss your stay in greater detail, and therefore, kindly request you to reach out to us directly to request a meeting with our Manager on Duty. We once again extend our deepest apologies for any inconvenience you may have experienced.Mahalo,Guest ServicesAloha Sandrine,Mahalo for sharing your experience with us. We extend our sincere apologies for any inconvenience you may have encountered during your stay with us. Our utmost priority is to provide exceptional service and ensure our guests' comfort. Your valuable feedback has been duly shared with our management team. We would appreciate the opportunity to discuss your stay in greater detail, and therefore, kindly request you to reach out to us directly to request a meeting with our Manager on Duty. We once again extend our deepest apologies for any inconvenience you may have experienced.Mahalo,Guest Services

10/10 Excellent

John F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Services on 26 Apr 2024
Aloha John,Mahalo for choosing to stay with us at Alohilani. We greatly appreciate your perfect rating. We're delighted to know that you enjoyed your entire stay, and we can't wait to welcome you again in the future.Mahalo,Guest Services

4/10 Poor

Zihe

Stayed 11 nights in Mar 2024
Response from Guest Services on 25 Apr 2024
Aloha Zihe,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services

6/10 Okay

Jarrett

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We were there for 7 days but had to repeatedly request housekeeping. We were told it was every other day but we were skipped and asked everyday until finally the 6th day we were visited. If it wasn’t for that, it would have been an excellent stay.
Stayed 7 nights in Mar 2024
Response from Guest Services on 5 Apr 2024
Aloha Jarrett,Mahalo for choosing to stay with us and for bringing this matter to our attention. We sincerely apologize for not surpassing your expectations. Our utmost focus is on delivering an outstanding guest experience, and your feedback holds immense importance to us. We will promptly inform the appropriate department and take additional measures to address this issue. If you would like to engage in a further conversation about your stay, please don't hesitate to contact us directly and ask for the Manager On Duty. Please accept our deepest apologies, and we look forward to the opportunity to welcome you back in the future.Mahalo nui loa,Guest Services

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and vibe of this hotel. The staff was friendly, the amenities on point. Would definitely recommend this hotel
Stayed 3 nights in Mar 2024
Response from Guest Services on 5 Apr 2024
Aloha Maria, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to hear of your excellent feedback and that you had a fantastic visit. We're also delighted you liked our perfect location, exquisite amenities, and excellent staff. Hosting you is a pleasure, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services