Upon arriving we found the elevator inoperable. A nearby resident explained it had been out for 2 weeks. And “The owner or manager should have told you before you arrived.” He did not.As seniors we had difficulty climbing several flights of stairs with heavy luggage. Not to mention dangerous- a fall would have been catastrophic as we both have bone issues. Upon entering the condo we were hit with a strong odor of cigarette smoke, despite it being a listed as a nonsmoking unit. Balcony view of the lake is way overstated in the property description as “outstanding.” It is a very minimal water view with obstructions. Broken window shade in master that couldn’t be lowered for privacy. Unclean dishes in the cupboard. And no shower curtain, only a plastic liner available. When contacting the condo manager about the aforementioned concerns within an hour of our arrival, we received no response. This stay was intended to be a source of relaxation for my wife and myself. Instead it was a source of exhaustion and frustration. Unfortunately we are unable to consider this condo unit for our many repeat visits to Horseshoe Bay. We know unexpected things can happen… we too have rented our condo. So we know it is imperative to notify renters prior to their arrival if you want to avoid a negative rating. Nobody likes disappointments, especially on vacation.