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Reviews of Sails On Horseshoe

3.5 out of 5
Sails On Horseshoe
13 Pacific Drive, Horseshoe Bay, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 58 out of 106 reviews" "
Rating 8 - Good. 42 out of 106 reviews" "
Rating 6 - Okay. 4 out of 106 reviews" "
Rating 4 - Poor. 0 out of 106 reviews" "
Rating 2 - Terrible. 2 out of 106 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on 10 Jul 2023
Thanks Greg!

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness
Good option in horseshoe bay
Communication and location both great, as were the Sails facilities. Our only concern was the size and layout of some aspects of the two bedroom villa / eg the powder room. Very small. And not being able to use the spa jets in the bathroom, but that’s likely a short term issue. Very good location and a nice pool.
Stayed 2 nights in Apr 2023
Response from Elena, New Manager on 10 Jul 2023
Thanks Joanne, we are glad you enjoyed your stay.

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness, amenities
The property is located directly over the road from the beach, so the location is awesome! The Managers are friendly and there are many dining options nearby. The unit that we stayed in was quite dated and some things in the unit were not working as they should (eg. lights, hotplate). I felt that the unit was very overpriced!
Response from Manager on 22 Feb 2023
Thanks Wendy for your feedback. The unit you stayed in is currently being renovated and many of those problems (which had not been pointed out by other guests) have been resolved now.

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice stay, friendly and helpful new managers.
Stayed 4 nights in Dec 2022
Response from Manager on 22 Feb 2023
Thank you Derek.

8/10 Good

Louise

Liked: Cleanliness, room comfort
Great place to stay.
Beautiful weather, great beach right out the front. Everything is within a very short distance flat walking. Fantastic walking tracks available for the more energetic. A bus serveice that is cheap operates throughout the island. New owners in the business are enthusiastic to do well. Highly recommend this place.
Stayed 2 nights in Oct 2022
Response from Elena & Richard on 5 Nov 2022
Thank you so much Louise. We are glad you enjoyed your stay and look forward to your next visit. Love that photo you took!

10/10 Excellent

Nicole

Liked: Cleanliness, room comfort
We wish we could live there.
Absolutely loved the location. Couldn't have been better. Directly across from the beach and a short stroll to all the shops and eateries. Wonderful sunsets every night. What else could you want for?
Stayed 3 nights in Jul 2022

8/10 Good

Pavel

Liked: Cleanliness, room comfort
Very friendly owners and a perfect location.
Stayed 2 nights in Jul 2022

10/10 Excellent

Donna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, great location right on the beach at Horseshoe Bay. I’ll be back!
Stayed 2 nights in Jun 2022
Response from Phil on 21 Jun 2022
Hi. Thanks for the review. I am glad you enjoyed your stay and look forward to seeing you here again in the future.

8/10 Good

Katie

Travelled with family
Liked: Amenities
Great location, good size but quite dated/tired.
Stayed 2 nights in Nov 2021

8/10 Good

DONALD

Liked: Cleanliness, room comfort
Excellent location
Perfectly placed. Close to all amenities, waterfront and water activities. Good eating places to choose from. We would and will come back and stay at Sails On Horseshoe. One downside was the inconsistency of the wi fi. Observed quite a number of people frustrated with it dropping in and out. Not the end of the world but.
Stayed 3 nights in Oct 2021

8/10 Good

Andrew

Liked: Cleanliness, room comfort
Wonderful stay with beautiful views of the sunsets
Wonderful stay at Horseshoe Bay, great spot for seeing the sunset. Bit dated, we had a beachfront apartment which provided a wonderful view of Horseshoe Bay. Very scenic and very peaceful. Most apartments are two story with bedrooms downstairs with living areas upstairs. Lovely place, weather fantastic, very much love to come back again.
Stayed 5 nights in Jul 2021
Response from Phil on 4 Aug 2021
Hi Andrew. Thank you for taking the time to write the review. I am glad you enjoyed yourselves and look forward to seeing you here again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Nice relaxing, quiet long weekend!
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location, well fitted out, good pool. Internet coverage non existent in our suite but worked outside.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great location
Great location and amazing view!!!
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Pleasant Stay
Pleasant place to stay but lacked a sea view. Staff were accommodating and service was good. We had issues checking in due to Covid cleaning requirements but this was outside of the the establishments control and the owners were very good in compensating us for this inconvenience.
Stayed 4 nights in Sep 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

Barbara, Qld

Travelled with family
Liked: Cleanliness, amenities
The best views!!! Plenty of space for the family to relax by the ocean.
Stayed 2 nights in Jul 2020
Response from Phil on 12 Jul 2020
Thank you for the review. We are glad you enjoyed yourselves and look forward to seeing you here again Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and location, has everything you need.
Stayed 7 nights in Jan 2020
Response from Manager on 10 Jul 2023
Thank you!

10/10 Excellent

Craig, Townsville

Travelled with family
Liked: Cleanliness, amenities
Great location and great price. Will definitely come back
Stayed 5 nights in Dec 2019
Response from phil on 17 Dec 2019
Hi Craig. Thank you for the review. We are glad you enjoyed your stay and look forward to seeing you here again the future

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location, will definitely be back!
Had an awesome 5 night stay here in a 2 br garden terrace unit. Loved that it was at the quieter end of Horseshoe Bay and right across from the beach. No driving required. Whilst it is obvious the resort is older the 2 level unit was very spacious and loved having a 2nd toilet upstairs. It had all we needed to be fully self contained and we ate every meal except 1 at the unit sitting on the balcony which had a view of the water. We arrived 2 hrs before checkin and Kathy was lovely enough to let us check in earlier and let us know they have beach chairs, towels and small eskys all for guests use which is fabulous. Apart from that we had no interaction until checkout. It was a quieter time of year on the whole island which we found lovely and even though apparently the resort was fully booked over the weekend we barely saw anyone. The pool was also great to use when we didnt feel like the beach. Overall we loved our stay here and would definitely return.
Stayed 5 nights in Nov 2019
Response from Phil on 28 Nov 2019
Hi Donna. Thank you for taking the time to write such a comprehensive review. We are glad you enjoyed yourselves and look forward to seeing you here again in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice balcony, good cooking facilities
Stayed 2 nights in Nov 2019
Response from phil on 7 Nov 2019
Thanks you for the review. We are glad you enjoyed yourselves and look forward to seeing you again in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location, close to public transport, close to shops and restaurants.
Stayed 4 nights in Nov 2019
Response from Phil on 7 Nov 2019
Thanks you for the review. We are glad you enjoyed yourselves and look forward to seeing you here again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location will definitely stay again. Managers were very friendly
Stayed 3 nights in Oct 2019
Response from Phil on 7 Oct 2019
Thanks for the review. We are glad you enjoyed yourselves and look forward to seeing you here again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of Sails on Horseshoe is perfect. It is just across the road from the beach and 2 minutes from the local shops. We have stayed here before and would came here again.
Stayed 3 nights in Sep 2019
Response from phil on 9 Oct 2019
Hi. Thanks for taking the time to write the review. We are glad you enjoyed yourselves here and look forward to seeing you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Great apartment. Beautiful beach. Everything you need for a great vacation
Stayed 2 nights in Jan 2019
Response from phil on 15 Jan 2019
Hi. Thank you for taking the time to write the review. We are glad you enjoyed yourselves and look forward to seeing you here again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the upstairs lounge/balcony with water views. Great location opposite beach and close to shops and restaurants, yet quiet and peaceful. Hosts very nice and helpful. Will definitely stay here again on our next visit to Magnetic Island!
Stayed 5 nights in Nov 2018
Response from Phil on 3 Jan 2019
Hi. Glad you enjoyed yourselves here and we thank you for taking the time to write the review. We look forward to seeing you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location, getting dated but still god condition
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location adjacent to beach at Horseshoe Bay. Fairly spacious, well equipped accommodation for two. Décor slightly tired. Small swimming pool on site. Excellent service from owners, Phil & Kathy.
Stayed 7 nights in Nov 2018

10/10 Excellent

Kevin, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, right on the beach but far enough away from the restaurants/shops for noise not to be an issue. Spacious 2 bedroom apartment, decor a bit dated but everything we needed was there. Had to rely on WiFi as no Vodafone reception on that side of the island. Managers Phil and Cathy were very helpful. Thoroughly enjoyed our week there....perhaps cos we didn't take the kids with us!!
Stayed 6 nights in Sep 2018
Response from Phil & Kathy on 17 Oct 2018
Hi Kevin. Thanks for taking the time to write the review. We are glad your stay here and hope to see you again in the future.

8/10 Good

Michelle, Magnetic Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size apartment & a top spot across from the beach. Internet not to good across the whole of the island. Great spot for a family holiday
Stayed 6 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic position
Excellent position - quiet and across the road from beach. Helpful management. They say they have free wifi - we could barely use it only connected one in ten tries and this part of the island only could get 3G which didn't allow much access at all!
Stayed 3 nights in Apr 2018

2/10 Terrible

Lana, Townsville

Disliked: Staff & service
Abused and accused by Reception Staff!
I had booked accommodation for my family for the long weekend. Was raining on Friday so we all look shelter Kathy and Phil questioned me and another guest consistelny of who and how many people were staying. The next day I came back to VISIT my family as I was staying at another accommodation. Kathy yelled out counting the amount of people. I asked her what is the problem. She then got abusive started yelling at me! Told me she was going to call the police that I had stolen a wine glass! NO Glass was stolen! She become so aggressive her Husband Phil had to stand in front of her. I have never felt so fearful of my safety! I have never in my life been abused and spoken to so poorly by any form of management. I have found other reviews with similar problems with aggressive and professional behaviour from Kathy.
Stayed 2 nights in Jan 2018
Response from Phil on 12 Feb 2018
It is unusual to get a review from someone who was not a paying guest. The unit was booked for 2 adults and 4 children but when I showed you to the unit on Australia Day, 10 people entered with suitcases. Certainly I questioned it as we are not allowed to have more than 6 guests in the unit because of fire regulations. You told me that four were just visiting (implying that you were staying here) yet two other adults arrived at 10.30am on the Saturday and went into the unit. Yes, we were concerned about the number of people staying in the unit and that is why Kathy was counting the number of adults on the beach using our wine glasses whilst we were getting complaints from other guests about the noise being made by the four young children left in the unit by themselves. You came over from the beach in a very aggressive state and I had to step in between the two of you as you towered over Kathy and she was concerned for her safety. After your friends had left the unit and we inspected inside, it was obvious that more than 6 were staying there as all our spare blankets and pillows had been taken upstairs to the living room and the cleaning staff had to take away three large black bagsful of bottles and rubbish from just two adults and their children for a two night stay.+

8/10 Good

Suzie, NSW Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable/Convenient
Very convenient location, quiet, clean & comfortable. It was situated on the best/ most protected part of the island with easy access to the beach, local shops & cafes.
Stayed 5 nights in Nov 2017

10/10 Excellent

Des, Ayr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for kids and a nice location
A nice secluded area of Magnetic Island. Very quiet and peaceful.
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend location. The rooms and facilities were excellent. The staff would provide everything you could think of to make your stay more comfortable. A great location for large group gatherings with the bbq area equipped for cooking and socializing with kids enjoying themselves in the pool.
Stayed 2 nights in Nov 2017

8/10 Good

Kathy, Townsville

Liked: Cleanliness, staff & service, room comfort
Sails on Horseshoe
Loved set up n self contained bring own food so can be even more affordable beach n pool on doorstep
Stayed 6 nights in Oct 2017

10/10 Excellent

Marie, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place right on the beach
Fantastic hosts, great accommodation, peaceful and quiet!, fantastic views....I could go on...... Would highly recommend to anyone looking for accommodation in Horseshoe Bay. Marie
Stayed 7 nights in Oct 2017

10/10 Excellent

Beth, brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to beach
Was amazed at the amount of space this place had. Most hotels are a little cramped. Had 2 storeys with bedrooms down the bottom and kitchen, laundry and lounge up the top with a nice deck. Lovely staff. Great pool and facilities. Will definitely come back
Stayed 2 nights in Oct 2017
Response from Kathy & Phil on 15 Oct 2017
Hi Beth Thank you for taking the time to write the review. We are glad you enjoyed yourselves here and look forward to seeing you again in the future.

10/10 Excellent

Lorraine, Orange. NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet position right on the water.
Wonderful place to enjoy our 40th wedding anniversary. Close to Cafes and beach.
Stayed 2 nights in Jun 2017
Response from Phil on 16 Jul 2017
Hi Lorraine. Glad you enjoyed your stay at Sails and everything the island has to offer. We look forward to seeing you again in the future. 41st anniversary?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and room in perfect location
We had Room 1 and the upstairs deck gave us a perfect view. All facilities are excellent and the staff are very helpful.
Stayed 3 nights in Jun 2017
Response from phil on 29 Jun 2017
Hi, Thanks for taking the time to write the review. We are glad you enjoyed your stay here and look forward to seeing you again in the future.

8/10 Good

Dee, B

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel great location
Great time had and room very spacious. Last minute booking with a great price

10/10 Excellent

Di, Mackay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, spacious unit.
Fabulous location close to shops and restaurant strip, right on the beach. Chairs made available to take across and sit and watch the world go by under the shade of trees. Common areas pool and outdoor eating area great for chilling out, gatherings and shared conversations.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Hotel was clean, great extras available from reception such as beach towels, esky, beach buckets

8/10 Good

Alex

Liked: Cleanliness, room comfort
Spruced up motel with a few permenant residents. Management couple friendly and wealth of knowledge. Pool area great, it was clean and shaded. Room itself comfortable but didn't quite live up to our expectations or price.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back
Our stay was memorable. Relaxing on our balcony or walking one of the many walks available and seeing the rest of the island. Sails on Horseshoe Bay is run by friendly and accommodating people, who go over and above in the customer service area. Thank you Kathy and Phil.

8/10 Good

kaz, canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very clean & well appointed. Close to the beach, places to eat, walk & swim whether in the hotel pool or at the beach across the road. Although they do have a car available to borrow, if I was staying again with 4 people for several days, I would probably hire a car for the freedom of exploring the island whenever we wanted. Appreciated the little extras such as beach towels and hats to borrow for those people from far afield.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The staff were lovely and very helpful. The facilities around the pool area were excellent. Would definitely stay here again and recommend to my friends and family.