Exterior
Check availability

Reviews of Hyatt House Houston-West/Energy Corridor

3 out of 5
Hyatt House Houston-West/Energy Corridor
15405 Katy Fwy, (highway 10 West Of Addicks), Houston, TX

Reviews

7.8

Good

Rating 10 - Excellent. 324 out of 757 reviews" "
Rating 8 - Good. 198 out of 757 reviews" "
Rating 6 - Okay. 104 out of 757 reviews" "
Rating 4 - Poor. 55 out of 757 reviews" "
Rating 2 - Terrible. 76 out of 757 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Kristal

Travelled with family
Liked: Cleanliness, amenities
A few things to be aware. This property has no rooms with two beds on site, though the website allows booking for such. The bar is there but not open. The outside seating area is VERY noisy. The fan in our bathroom had no switch to turn off and was pretty loud. Beyond that it was a relatively good stay. The breakfast was good with an omelet bar! The room was clean and comfortable. The staff was kind and very accommodating. Would stay again, but the website needs to be updated for accuracy for offerings.
Stayed 1 night in May 2024

2/10 Terrible

Sridhar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff was friendly during breakfast hours. Reception was hopeless, not able to figure out the booking between expedia and hyatt. Expedia did a terrible job not booking 2 rooms, and me arriving at the property around 1 am to find, I only have 1 room.
Stayed 1 night in May 2024

2/10 Terrible

Alfie

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Smells like mold
Stayed 2 nights in May 2024

2/10 Terrible

saphire

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Let me start by saying this place looks dirty/run down from the outside. I booked this room at 8am morning of check in after most of the city lost power due to passing storms. I called the hotel at 2 to confirm my reservation, & see if the room would be ready early. I was told it wasn't ready, which was fine, confirmed reservation. Get to hotel at 3:45 their are 8 guests in the lobby waiting to check in. Rooms are still not ready, I'm told give them 20mins. 45mins later they start checking in guests. When they get to me I'm told sorry your room isn't available. The manager told me some of their guests that were scheduled to leave that morning decided to stay, which is why they didn't have a room for me. I was offered a room with 1 bed. If it would have just been for myself that would be fine, but it was for my family of 5. When I said that wouldn't workd, she did "I'm sure you can understand". I told her I absolutely did not! When those guest that were scheduled to leave said they wanted to extend their start they should have been told I'm sorry but the room is not available we are completely booked. Then those guests would have had time to make other arrangements. When I told the manager that, she told me she wasn't going to go back and forth with me and that my room reservation had been canceled and I would be refunded. Management waited until 4:45pm to tell me I didn't have a room. All the hotel within 100 miles were completely booked.
Stayed 2 nights in May 2024

4/10 Poor

Brunilda Calcano

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The pool area was disgusting. The furniture was broken. Our room smelled musty and like smoke. The food was medium. However the staff was pleasant. The entire facility was very dated I would never stay there again.
Stayed 4 nights in May 2024

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities
The room is very comfortable and I love it has multiple mirrors
Stayed 1 night in May 2024

2/10 Terrible

ravikishore

Disliked: Cleanliness, property conditions & facilities
AC doesn't work
Stayed 4 nights in Apr 2024

4/10 Poor

Oneyna Omaira

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Brittany

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kacie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean for an older hotel.
Stayed 2 nights in Mar 2024

6/10 Okay

Carl, Eastpointe

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice property, great service! Property has bugs, roaches! Rooms smell like pet urine, I had to use candle's to try and block odor!
Stayed 3 nights in Mar 2024

8/10 Good

Christopher

Stayed 1 night in Mar 2024

2/10 Terrible

Tatianna

Stayed 4 nights in Mar 2024

2/10 Terrible

Erik

Stayed 2 nights in Mar 2024

8/10 Good

Ifeanyichukwu

Travelled with family
Liked: Cleanliness, amenities
The property is suited for families but the building isn’t the most modern.
Stayed 5 nights in Feb 2024

8/10 Good

Tywanda

Stayed 2 nights in Mar 2024

2/10 Terrible

Amber

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This property was about the worst I have ever been to.. They did not have the room I book available Apoun arrival, they gave me two rooms with just a king bed. One of the rooms were uncleaned and had roaches in it. The next day they attempted to place me in the room that I book but it was not cleaned either. I informed them I would not stay in that. I had to place 5 people in a one bed room again. . In this room I find what look like rat holes in the walls. The room phone did not work either. I attempted to go to the front desk to get towels, I had to wait an hour for the front desk person to come back inside from smoking weed to be able to finally get them. I attempted to contact the hotel manager multiple times and would not answer or call me back.
Stayed 4 nights in Mar 2024

4/10 Poor

Shelley

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The reservation was mixed up and I have yet to be compensated for overpaying for a larger room that I was confirmed as reserved and did not get.
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Stayed 3 nights in Feb 2024

6/10 Okay

Duc

Business traveller
Stayed 9 nights in Feb 2024

4/10 Poor

Linda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My stay was 3 nights… my last day I return to my room to find it unclean. I had no clean towels n beds were not made. Trash had not been taken out… I had to ask for extra towels and extra blankets as the bag for the couch had only one pillow. I let the front desk know the day checked and he only thing the receptionist could stay was sorry.
Stayed 3 nights in Feb 2024

10/10 Excellent

Gamel

Stayed 1 night in Jan 2024

2/10 Terrible

Cc

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was infested with roaches they were everywhere. I actually checked out early the next morning. It was mind blowing. I also have pictures.
Stayed 1 night in Jan 2024

8/10 Good

Volkan

Travelled with family
Liked: Cleanliness, property conditions & facilities
A lot of noise coming from highway
Stayed 6 nights in Jan 2024

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness, amenities
The price was right for a king bed plus sofa and kitchenette. The breakfast was moderately plentiful, but the food was less than impressive. (There was a lady making omelets to order, but I did not try one.) The plastic cutlery was so flimsy that my fork broke on the scrambled eggs and my knife broke while spreading jelly. The showerhead was pretty old and gunked up; when my husband complained. they replaced it the same day with one that sprayed better but was definitely not new. Location is convenient to major roads, but very hard to get to (possibly the fault of Houston, not the hotel). This is a good place if you are on a budget and need space or if you need to work in your room.
Stayed 3 nights in Jan 2024

8/10 Good

Mathew, Allen

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Misleading communications - room key card didn’t worked at first attempt. Reason - wrong room number provided during check in. Rooms are approx 10 year old. Noticed loose screws in door dead lock and maintenance team fixed it. Exhaust fan never worked.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ramiro

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

LaTarsha

Travelled with family, Business traveller
Liked: Property conditions & facilities
It was clean and presentable. A really nice hotel..
Stayed 1 night in Dec 2023

4/10 Poor

Patrice

Stayed 1 night in Dec 2023

10/10 Excellent

Vivek

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to live
Stayed 3 nights in Nov 2023

10/10 Excellent

Ramiro

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Connie A

Stayed 4 nights in Nov 2023

2/10 Terrible

Gwen

Stayed 3 nights in Nov 2023

10/10 Excellent

Carolyn

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I didn't use the laundry due to app operating requirements. I prefer to use coins..
Stayed 2 nights in Nov 2023

6/10 Okay

Jeff

Travelled with family
Breakfast buffet was not good except for the made to order omelets. The were excellent. Everything else, not so much.
Stayed 4 nights in Nov 2023

10/10 Excellent

GLORIA

Business traveller
Liked: Cleanliness, room comfort
Enjoyed the stay,
Stayed 4 nights in Oct 2023

2/10 Terrible

Chelsea

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Oluwakemi

Travelled with family
Liked: Cleanliness, room comfort
I had a nice stay with my kids in the fully ensuite room with double beds, the staff were awesome and helpful. The breakfast and omelet made on the spot by preference was also great. Ill definitely be back.
Stayed 2 nights in Oct 2023

10/10 Excellent

Cathryn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean, spacious room. Full (clean) kitchen, living area separated from bedroom, clean sheets and towels. Good breakfast choices, including omelet made to order. Close to I10, so a little noisy, but overall I would definitely stay here again.
Stayed 1 night in Oct 2023

8/10 Good

Juan Alberto

Business traveller
Liked: Cleanliness, room comfort
False Advertisements
Initially, we were supposed to get a double bedroom room but instead they gave us a small room with two beds. When I talked to the front desk they said that they hadn’t rented out that room in 2 months and they weren’t taking reservations for that room. My problem is that I paid for that room on hotels.com and turns out that room wasn’t even available! False advertisement.
Stayed 2 nights in Sep 2023

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Gary

Disliked: Amenities, property conditions & facilities
DO NOT GO HERE; IT IS OLD, SMELLY, NO SOAP AT EITHER SINK; NEVER BEEN RENOVATED; SPEND MORE TO GET MORE; DON’T BLAME ME IF YOU RISK IT. BACK AND FORTH TO FRONT DESK TO GET WORKING ACCESS CARD. IF YOU ARRIVE BEFORE CHECK-IN THEY DON’T KNOW WHICH ROOM IS READY
Stayed 1 night in Sep 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

bernard

Travelled with family and small children
Liked: Cleanliness
The maintenance isn't available when needed. We couldn't enter our unit 3 nights in a row because of a faulty door.
Stayed 4 nights in Sep 2023

2/10 Terrible

Arnold

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not being able to obtain refund for cancellation of remaining days. It's very unsatisfying.
Stayed 3 nights in Sep 2023

6/10 Okay

DION

Business traveller
Disliked: Room comfort
Shower was nasty and only half of it worked. Shower head was clogged up and when I checked in nobody at the desk. Lady outside hanging with a friend. No professional at all
Stayed 1 night in Aug 2023

8/10 Good

Kim

Travelled with family, Business traveller
Liked: Amenities
Customer service was excellent! This property has so much potential. Needs room updates.
Stayed 1 night in Aug 2023

10/10 Excellent

Johnnie, Milwaukee

Stayed 3 nights in Aug 2023

4/10 Poor

Michael, Las Vegas

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty rooms and common areas. Second building is not connected to primary building. Parking lot is dirty, not well lit, and unsafe. Very disappointing.
Stayed 7 nights in Aug 2023