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Reviews of Best Western Plus Sugar Land/Stafford

2.5 out of 5
Best Western Plus Sugar Land/Stafford
14444 Southwest Fwy, Sugar Land, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 99 out of 146 reviews" "
Rating 8 - Good. 26 out of 146 reviews" "
Rating 6 - Okay. 12 out of 146 reviews" "
Rating 4 - Poor. 4 out of 146 reviews" "
Rating 2 - Terrible. 5 out of 146 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay for affordable price. Have been here several times and it’s always so quiet and seems like no one else is here . Front desk is always nice and their breakfast is great Every time.
Stayed 1 night in May 2024

10/10 Excellent

Laurence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean bed to rest in.
Stayed 1 night in May 2024

8/10 Good

Zafer

Travelled with family
Liked: Cleanliness, staff & service
The hotel is old and looks to have been renovated. But I was not pleased with the fact that the bathroom was curtained and the air conditioner was noisy. Cleanliness was not bad.
Stayed 1 night in May 2024

10/10 Excellent

Cathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay!
Stayed 1 night in May 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & enjoyed, close to financial center

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great only issue was the phone chargers did not work
Stayed 1 night in Apr 2024

4/10 Poor

Eunice

Disliked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean, staff is friendly and helpful. Usually hotel breakfasts are not that great, but this hotel provided a very good breakfast. Will definitely book again!
Stayed 3 nights in Apr 2024

4/10 Poor

Chris

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The water pressure in the shower , was to low .. terrible... omg .. hated it
Stayed 2 nights in Apr 2024
Response from Front Desk on 27 Apr 2024
Dear Chris,Thank you for completing a review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Khaled

Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Stayed 2 nights in Apr 2024

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New clean hotel
Stayed 1 night in Apr 2024
Response from Sophia CSR on 17 Apr 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Darrin

Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be going back for sure.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 13 Apr 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay here with my husband and baby, great breakfast
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Bernadette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location perfect - near shopping areas, restaurants, hospital, etc. and freeway access.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed was very comfortable. I enjoyed the hot breakfast and the staff was friendly and welcoming.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Teri D

Liked: Property conditions & facilities
No
Stayed 1 night in Mar 2024
Response from Sophia CSR on 30 Mar 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 30 Mar 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Janae', Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for spring break breakfast was great. Staff was friendly and professional. Enjoyed our 2 night stay.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Tiger-Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and peaceful
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Leizel

Liked: Cleanliness, staff & service, property conditions & facilities
close to seafood city supermarket!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Value
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Caleb

Travelled with group
Liked: Cleanliness, staff & service, amenities
Overall great stay, only downside was the fact that the bathroom did not have a fan. Which was a downside but did not ruin my stay. Staff were friendly and helpful.
Stayed 7 nights in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,We are happy to see this 5- star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Amy

Travelled with family, Business traveller
Liked: Amenities
What a great hotel!! ⭐️⭐️⭐️⭐️⭐️ Supee clean and bed is so comfy. Highly recommend!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Good

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

amanda

Stayed 20 nights in Feb 2024
Response from Staff on 28 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 11 Mar 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Sahithi

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, accessible and clean!
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 11 Mar 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Daydron

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Sophia CSR on 11 Mar 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

lea

Stayed 1 night in Feb 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Bryant

Couldn't check in until 3. He wanted to charge me to check in early. Will not stay here again.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a room
It was a great stay. The breakfast was great. The bathroom could use an exhaust fan.
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable, and easily accessible from the Hwy. Great staff, very polite and friendly.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Under remodel some inconveniences
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Faisal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Western is the best hotel in the town, I really enjoyed my 4 days stay, clean calm and amazing staff, corridors were clean and there was no bad smell around, highly recommended hotel for stay if you are planing to go on holidays to houston
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 8 Feb 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

10/10 Excellent

Christopher

Stayed 1 night in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly room was very clean and housekeeping supplied new towels wash cloths and made our beds while we were out for the day.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 5 Feb 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Charisa

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom shower curtain bar and safety handle needed repair and the shower faucet dripped continuously causing the shower drain and pool of water surrounding the drain to be rusty.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 5 Feb 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 5 Feb 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Rosa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, the facility was very clean. I enjoyed their breakfast. Over-all, enjoyed my stay.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 31 Jan 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Marcus on 29 Jan 2024
Melody, Thank you for choosing to stay with us here in Sugar land. We appreciate your business and great review. Please come back and again next time your in town.

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
The place is very clean, great parking, great location, and friendly staff. Breakfast is decent and the rate is very reasonable. Will definitely stay again should we go to Sugarland again. Only tiny issue i have is i feel like the bed is too soft for me. Im used to firm mattress.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 29 Jan 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Jacquline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 27 Jan 2024
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Yuanyu

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Sophia CSR on 24 Jan 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Arthur

Liked: Cleanliness, staff & service
The heating system was loud and Also the refrigerator had this constant ringing sound wile it was running. But mainly not enough towels Staff was very friendly
Stayed 1 night in Jan 2024
Response from Sophia CSR on 22 Jan 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.