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Reviews of Comfort Inn & Suites Houston Key-Katy

2.5 out of 5
Comfort Inn & Suites Houston Key-Katy
22025 I-10 at Mason Road, Katy, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 319 out of 721 reviews" "
Rating 8 - Good. 205 out of 721 reviews" "
Rating 6 - Okay. 89 out of 721 reviews" "
Rating 4 - Poor. 52 out of 721 reviews" "
Rating 2 - Terrible. 56 out of 721 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pool and jacuzzi
Stayed 1 night in Apr 2024

10/10 Excellent

Maat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property safe away from Houston , Rooms are cozy and clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Kaelyn

Stayed 7 nights in Mar 2024

2/10 Terrible

melissa

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
we arrived a few minutes before the 3 pm check in and were told after the desk manager got off the phone, that our room wouldn't be ready. I told him we had just driven a very long way and to not have a room ready was unacceptable especially considering the property was not busy. He took quite a long time to find us a room that was ready only to find that the light in the bathroom wouldn't work, there was no hot water, there was continuous hammering going on above us and the internet was sketchy at best. At each discovery of the above list, I went to the desk and was told they'd send some one. The 3rd time I went, a maintenance man showed up and looked at the bathroom light. He left, came back after 1/2 hour with a ladder and a replacement part for the light, which he shortly declared was not something he could fix. He then turned to the hot water situation and told us that the plumbing for the controls were backwards and we'd have to jiggle it around to find the hot. At that point, with nothing getting addressed as a decent hotel would, we told the desk manager that we were checking out to stay across the drive at the Hampton Inn. As of this time on Sat. 3/30 the excessive $100 deposit for "incidentals" still appears on my bank account, even though we were there less the an hour and a half. I am now trying to get my money back for the room through Expedia and American Express. I will NEVER stay at a Comfort Suites again.
Stayed 1 night in Mar 2024

10/10 Excellent

Tyronza

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Tyronza

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent. Very friendly quite stay.
Stayed 1 night in Mar 2024

4/10 Poor

Jonelle

Travelled with family
Remodeling and construction going on was noisy and interfered with rest.
Stayed 3 nights in Mar 2024

10/10 Excellent

Doniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant quiet place to stay for a quick one week stay.
Stayed 10 nights in Mar 2024

10/10 Excellent

DR DONIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was pleasantly and clean. The staff helpful when I needed them. Housekeeping was fantastic
Stayed 3 nights in Mar 2024

2/10 Terrible

Yousef

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional Was doing construction all week in the stay nothing but loud banging in the mornings power saws at night. My door wouldn’t lock properly and the outside doors did not require an outdoor key. Very unsafe for my family and I so I will not recommend this place to anybody or anything that wants to stay in this property. Water was ice cold Please be safe y’all find somewhere to stay
Stayed 5 nights in Mar 2024

6/10 Okay

Brian

Stayed 1 night in Mar 2024

10/10 Excellent

Shumaila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Ryan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
There was a deposit I wasn’t aware of after I already paid for the room on Expedia and there’s a lot of remodeling going on. I had to pay the deposit because I couldn’t get a refund on my room.
Stayed 1 night in Feb 2024

6/10 Okay

Jamshed

Business traveller
No water upon checkin, and no hot water till 1am
Stayed 2 nights in Jan 2024

2/10 Terrible

Casey

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room did not look like pictures AT ALL. Furniture in room was torn with stains. Dirt spots on walls. Outside if room, it appeared to be a construction site. Very bad odor. We were only in hotel for an hr. Walked across the parking lot to Hampton inn which is way nicer.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Diana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was dirty blankets was black and had stains all over it it
Stayed 2 nights in Dec 2023

10/10 Excellent

Marnee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was better than I expected & enjoyed my stay . Very comfortable bed & pillows & good breakfast too !!
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
No hot water, breakfast could be better, staff was
Stayed 1 night in Dec 2023

8/10 Good

Javier

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was a lot of construction going on and it was a little loud from the hallway. Room was very clean though.
Stayed 1 night in Dec 2023

10/10 Excellent

Vladimir

Stayed 1 night in Dec 2023

8/10 Good

LORINDA

Stayed 1 night in Dec 2023

2/10 Terrible

Harold

Travelled with partner
Disliked: Amenities
The hot water wouldn’t work. We ask the clerk several times about it and he said “we are working on it”. We left the card in the room and left after one night. Never again
Stayed 2 nights in Dec 2023

6/10 Okay

Michael

Ceiling leaked as I was sleeping. Water on my head. It was raining hard. Still waiting for any form of compensation. I’m staying for two weeks
Stayed 1 night in Dec 2023

4/10 Poor

Corey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for!
I booked due to good reviews but when we checked in, I quickly realized that the reviews were inaccurate. This hotel/ motel is in serious need of repairs to basically everything! We didn’t have to check out and go elsewhere so I didn’t give it 1 star but I would absolutely never stay here again!
Stayed 2 nights in Dec 2023

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

roberto, houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good service is bad
Stayed 3 nights in Nov 2023

10/10 Excellent

Helen

Stayed 1 night in Nov 2023

10/10 Excellent

Quinceon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area
Stayed 2 nights in Nov 2023

10/10 Excellent

Pamela, Grayson

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Tia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in Oct 2023

6/10 Okay

Keandra

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

Chad

Disliked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Christopher

Stayed 4 nights in Aug 2023

2/10 Terrible

Claresse

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was under renovation. I changed room 3 times. First room the hotel person checked. The 2nd room I checked and there were multiple things wrong. Tiles broken and moving, hole in the wall, smoke detector hanging from the wall, mold in the bathroom. Changed to another room that was still dirty with stained sheets and we found a spider in the bed. I didn’t have time to change rooms because I was there to attend a concert and needed to get ready. I did check out early than what my reservation was booked for. I checked into a different hotel because I just couldn’t stay there any longer than needed.
Stayed 2 nights in Sep 2023

6/10 Okay

Paul

Travelled with family
Well, Microwave doesn’t work. Breakfast is like breakfast no orange juice, no coffee twice and it was in a luke warm state. It got into room temp when I a just two cups of creamer. Door handle of the door is somewhat broken. The room is not finished I see marks of the renovation in the bathroom and no toilet paper handle. And I hope they fix the microwave or replace it. I reported it to the desk clerk that the microwave is working.
Stayed 2 nights in Sep 2023

2/10 Terrible

Carrie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Under construction hand prints and dirt everywhere
Stayed 1 night in Sep 2023

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023

2/10 Terrible

Stephanie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 Star...
Hotel is EXTREMELY OLD and NOT UPDATED!!!!! BEWARE!!!! The elevator had a note on the door saying it could only hold 2 people at a time, very tiny. The floors creaked when you walked. The room was very dark and musty, there was a strong odor in the room. Also the air was not already on, so the inside of the room was about 90 degrees. I immediately had to cancel, and the outside of the hotel was very questionable, not sure if I would have been safe there either. Waiting on my reversal charge on my credit card.
Stayed 1 night in Aug 2023

10/10 Excellent

Yasmin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place! Clean, comfortable. Very good breakfast! I highly recommend!!
Stayed 5 nights in Aug 2023

6/10 Okay

Catrina

Stayed 3 nights in Aug 2023

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is always very nice and rooms are very clean... check in very quick... will definitely stay again
Stayed 1 night in Jul 2023

2/10 Terrible

Mykenz

Roaches in the room and the room was half Cleaned. We didn’t even stay the night.. gathered our stuff and got back on the road! Yuck!
Stayed 1 night in Aug 2023

4/10 Poor

Ramona

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Pedro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Area was convened.
Stayed 1 night in Jul 2023

8/10 Good

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised by how decent the room was because of the low price. Nearby hotels at this same price point are not as clean and the rooms aren’t as nice. I ended up staying an extra night just for that reason.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite employees. The room and the breakfast were very clean. There were not many people there there Tuesday night I stayed but it was very quiet. Maybe not quite the nicer furnishings at other Comfort Inns I’ve stayed at but a very pleasing experience.
Stayed 1 night in Jul 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jul 2023