Is Extended Stay America Suites Houston Willowbrook pet-friendly?

Yes, Extended Stay America Suites Houston Willowbrook allows cats and dogs (limit 2 total). There's a fee of USD 25 per pet, per day. Service animals are exempt from fees.

How much is parking at Extended Stay America Suites Houston Willowbrook?

Self-parking is free at this property.

What time is check-in at Extended Stay America Suites Houston Willowbrook?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

Where is Extended Stay America Suites Houston Willowbrook located?

Located in FM 1960, this hotel is within a 10-minute walk of Stone Moves Indoor Rock Climbing and Willowbrook Mall. Houston Methodist Willowbrook Hospital and Mountasia Houston are also within 2 miles (3 km).

Reviews, Deals & Photos 2025

6/10 Okay

Eric

16 Nov 2021

Disliked: Property conditions & facilities, room comfort

Not that bad

Staff was friendly, all seemed to be comedians in a sense lol place has cleaned up from the past and overall you can’t beat the price and you have a kitchen still and they aren’t hard on you at checkout

Stayed 1 night in Oct 2021

4/10 Poor

Monique

9 Nov 2021

Liked: Staff & service

Disliked: Cleanliness

The staff at the hotel were friendly but it ends there. The room was dirty, fleas, and noisy. I never stayed at an extended stay that did not have anything in the kitchen not a cup, pot, or utensils. This is more like an apartment complex than hotel.

Stayed 3 nights in Nov 2021

2/10 Terrible

Wesley

1 Nov 2021

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The heater didnt work and couldn't get a proper blanket. The room was super noisy you could hear the people next to me screaming at the child and what sounded like someone beatinh their dog. There was cockaroachs EVERYWHERE. No shower curtain, the toilet would not stop running. I coule not even stay the whole time i planned to. The pictures that were advertised by expedia as well as the hotel are all false advertisement. Would never recommend this hotel to anyone .

Stayed 2 nights in Oct 2021

2/10 Terrible

Lee

30 Oct 2021

Disliked: Cleanliness, property conditions & facilities, room comfort

Extended Stay for Roaches

Upon my arrival it looked like it was going to be a nice place to stay. Jay at the front desk was very pleasant and check in with easy and quick. However I get to my room and it's a completely different story. The room itself was a little beat up it could definitely use some patchwork and some paint cabinets were kind of banged up the stove top was a rusty mess kind of like the refrigerator. But that's not the worst of it. The roaches in this place are out of control. Every time you look a roach is crawling over something I thought I could deal with it. I took a shower, took my clothes off and laid them down. Buy the time I got out of the shower roaches were crawling all over my dirty clothes and trying to get in my travel bag of clean clothes. In order to keep the roaches out of my bags and end up bringing them home I had to put my bags in the refrigerator to keep the roaches away. Finally at 3:00 in the morning I couldn't stand it anymore and called guest services which they were no help. Monday I'll be calling back for a refund because no person should pay to live like this.

Stayed 1 night in Oct 2021

10/10 Excellent

Paul

27 Oct 2021

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2021

2/10 Terrible

Darleshia

25 Oct 2021

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Not Ok

Service was good, front desk made sure I was still able to get my key card to check in even though it was after hours. However, the room was terrible. There were baby roaches crawling everywhere, holes in the wall with a glove stuck inside it. Would not recommend to anyone.

Stayed 2 nights in Oct 2021

2/10 Terrible

Margarita

21 Oct 2021

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

La habitación estaba infestada de cucarachas, estaban en el baño, la cocineta, la mesa, el sillón y la cama.

Stayed 1 night in Oct 2021

8/10 Good

Chanedra

18 Oct 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2021

2/10 Terrible

Ana

9 Oct 2021

Disliked: Property conditions & facilities, room comfort

Decepcionante

La estncia fue terrible, habitaciones muy deterioradas y poca higiene

Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

1 Oct 2021

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

It's terrible. The manager had excellent customer service. But it was bad. Avoid, unless you are a transient and need a place to take shelter during a storm.

Stayed 2 nights in Sep 2021

10/10 Excellent

william

30 Sept 2021

Liked: Staff & service, amenities, property conditions & facilities

Nice quiet property

Stayed 3 nights in Sep 2021

8/10 Good

Brent

20 Sept 2021

Liked: Cleanliness, staff & service, amenities

After a 13 hour drive the original Extended Stay gave my room away. So I got a room a few miles away. She was very nice but I was also upset the room rate was another 20 bucks a night. They should have honored my original price. If given the choice again I would not get another room with this company.

Stayed 1 night in Sep 2021

2/10 Terrible

Jordan

5 Sept 2021

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Nice location, horrible cleanliness. I spent 1 night here before checking out. I didn’t even sleep in the room because roaches were everywhere, including the sheets. I ended up sleeping in my car and checking out the next day. They did issue me a refund for me next 2 nights. Friendly people and good location, just a disgusting hotel.

Stayed 3 nights in Aug 2021

10/10 Excellent

Crystal Angelle

19 Aug 2021

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

18 Aug 2021

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

It was dirty, roaches, dirty room and sheets were nasty. The manager Bruce is rude, refuses to refund my money and refuses my phone calls. I want my refund

Stayed 7 nights in Aug 2021

2/10 Terrible

Taneica Marie

16 Aug 2021

Stayed 7 nights in Aug 2021

8/10 Good

Pamela

12 Aug 2021

Liked: Staff & service, room comfort

Stayed 7 nights in Aug 2021

2/10 Terrible

Verified traveller

10 Aug 2021

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

DID NOT LIKE"" NOT"" THE ROOM.

Stayed 3 nights in Aug 2021