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Reviews of Hilton Houston Westchase

4 out of 5
Hilton Houston Westchase
9999 Westheimer Rd, Houston, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 487 out of 1001 reviews" "
Rating 8 - Good. 245 out of 1001 reviews" "
Rating 6 - Okay. 111 out of 1001 reviews" "
Rating 4 - Poor. 79 out of 1001 reviews" "
Rating 2 - Terrible. 79 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rosine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from 123 on 16 May 2024
Thank you for your survey, we are glad you enjoyed your stay. We hope to see you in the near future.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything in the hotel
Stayed 3 nights in Feb 2024
Response from 123 on 16 May 2024
Thank you for your survey, we are happy that you enjoyed your stay and our service was to your liking. We hope to see you in the future.

10/10 Excellent

Timya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay but they didn't mention the 50 dollars a night for fees
Stayed 3 nights in Apr 2024
Response from 123 on 16 May 2024
Thank you for your feedback, we appreciate your opinion.

10/10 Excellent

Wendy

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We been staying in this property for years. Always clean comfortable and staffing always nice & presentable
Stayed 1 night in Mar 2024
Response from 123 on 16 May 2024
We appreciate your time to give us your feedback, your opinion is very important to us. We are glad our service is always to your satisfaction.

10/10 Excellent

Rich

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite having a room next to the elevator, the room was very quiet. Especially with a prom or something going on while I was there. Very nice facilities and friendly, helpful staff. Highly recommended and I'll stay there again if I'm back in the area.
Stayed 3 nights in May 2024
Response from 123 on 16 May 2024
We appreciate the time you took to give us your feedback. We are glad you were satisfied with our service. Hope to see you in the near future.

10/10 Excellent

Angelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for business and delayed travelers.
Stayed 2 nights in May 2024
Response from 123 on 6 May 2024
We appreciate the time your took to give us your opinion which is valued. We are glad that your stay and our service was to your liking.

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Would definitely return
Stayed 1 night in May 2024
Response from 123 on 16 May 2024
We appreciate your survey, we are glad to hear your stay was to your liking.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Apr 2024
Response from 123 on 6 May 2024
Thank you for your feedback, it helps us to improve the quality of our service.

4/10 Poor

Robert Keller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No microwave in the room, water pressure was very low in my room.
Stayed 2 nights in Apr 2024
Response from 123 on 2 May 2024
We appreciate your feedback. Our executive team is reviewing your comments to improve the quality of our service. Your opinion is very important to us.

6/10 Okay

Nuntiya

Stayed 7 nights in Apr 2024
Response from 123 on 6 May 2024
We appreciate your feedback. We are sorry that your stay was not satisfying. Our executive team is reviewing your feedback to improve the quality of our service.

6/10 Okay

Armando

Travelled with family
Comfortable and clean
Stayed 1 night in Apr 2024
Response from 123 on 24 Apr 2024
Thank you for sharing your feedback, your opinion is valued to improve the quality of our service.

10/10 Excellent

DENNIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed...easy travel for our activities
Stayed 3 nights in Apr 2024
Response from 123 on 23 Apr 2024
It was great to hear that you enjoyed your stay and our service. We hope to have in the near future.

10/10 Excellent

Reegis

Travelled with partner
Liked: Staff & service, property conditions & facilities
Front desk staff T was amazing, above and beyond
Stayed 3 nights in Apr 2024
Response from 123 on 21 Apr 2024
Thanks you so much for your feedback. We are happy you found your stay to your liking. We hope to see in the future.

10/10 Excellent

Shamika

Everything about this hotel was great. I would definitely stay again
Stayed 3 nights in Apr 2024
Response from 123 on 21 Apr 2024
We are so happy to here that you found your stay to your liking. Definitely, we will be expecting you in your next visit. Thank you for your feedback.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Good work
Stayed 1 night in Apr 2024
Response from 123 on 21 Apr 2024
It cheer us up to hear that you were satisfied with our service. Thank you for your feedback.

10/10 Excellent

Jaylon

Stayed 2 nights in Apr 2024
Response from 123 on 16 May 2024
Thank you for your feedback, we are glad to hear that you were satisfied with our service. We hope to see you in the future.

4/10 Poor

Dmitri

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible Hilton, pool broken, even though i was informed it’s open, dirty windows, very old furniture and broken shower head
Stayed 1 night in Mar 2024
Response from 123 on 18 Apr 2024
Thank you for your opinion, we are very sorry you were not satisfied. Our executive team is reviewing your comment to improve the quality of our service.

10/10 Excellent

Shajuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping and eating.
Stayed 3 nights in Apr 2024
Response from 123 on 18 Apr 2024
We appreciate your feedback and we are glad you were satisfied with your stay and service. We hope to see you in the future.

10/10 Excellent

kayla

Stayed 4 nights in Apr 2024
Response from 123 on 6 May 2024
We appreciate your feedback, it is valued. We are happy that you enjoy your staying and our service was to your liking.

8/10 Good

Stephanie jurishia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property just low water pressure
Stayed 2 nights in Apr 2024
Response from 123 on 18 Apr 2024
We appreciate your feedback, we are glad our service was to your liking. Our maintenance team was informed about the water pressure, thank you for letting us know. Your opinion is very important to us.

10/10 Excellent

Sania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close by everything
Stayed 3 nights in Mar 2024
Response from 123 on 18 Apr 2024
We appreciate your feedback. We are glad that the hotel was convenient and clean for you. We hope to see you in the future.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Convienient
Stayed 2 nights in Apr 2024
Response from 123 on 18 Apr 2024
We appreciate your feedback, we are glad you were satisfied with your stay and service. We hope to see you in the future.

4/10 Poor

melissa

Stayed 4 nights in Apr 2024
Response from 123 on 1 May 2024
We appreciate your opinion. We are very sorry you were not satisfied with your stay.

6/10 Okay

lachelle

Stayed 3 nights in Mar 2024
Response from 123 on 27 Apr 2024
Your opinion is very important to us, we thank you for your survey.

4/10 Poor

oscar

Stayed 3 nights in Mar 2024
Response from 123 on 23 Apr 2024
Thank you for your feedback. We are very sorry you were not satisfied with your stay. Our executive team is reviewing your survey to improve the quality of our service.

10/10 Excellent

Miayata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY NICE PLACE TO STAY
Stayed 2 nights in Mar 2024
Response from 123 on 1 Apr 2024
We appreciate your time to give us your opinion. We are very glad you enjoyed your stay and our service was to your satisfaction. We hope to see you in the near future.

6/10 Okay

Andy

Stayed 2 nights in Mar 2024
Response from 123 on 21 Apr 2024
Thank you for your feedback. Your opinion is very important to us, it helps us to improve the quality of our service.

10/10 Excellent

tin, reseda

Liked: Cleanliness, staff & service, property conditions & facilities
Fast and easy
Stayed 2 nights in Mar 2024
Response from 123 on 1 Apr 2024
Thank you for your feedback. We are glad you enjoyed your stay and our service. We hope to see you in the near future.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady on night shift was really helpful
Stayed 1 night in Mar 2024
Response from 123 on 25 Mar 2024
Thank you for your feedback. We are glad you enjoyed your stay and our service. We hope to see you in the near future.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 123 on 25 Mar 2024
We appreciate the time to provide us your feedback. We are glad your enjoyed your stay and our service. We hope to see you in the near future.

10/10 Excellent

Dr. Derrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in Jan 2024
Response from 123 on 20 Mar 2024
We appreciate your time to give us your feedback. We are glad our service was to your satisfaction. Please come back to see us in the near future.

10/10 Excellent

Sixto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from 123 on 20 Mar 2024
We appreciate your time to take this survey. We are glad our service was to your satisfaction. We hope to see you in the future.

10/10 Excellent

Janay

Liked: Cleanliness, staff & service, property conditions & facilities
Great vacation. Safe and quiet area!
Stayed 2 nights in Mar 2024
Response from 123 on 18 Mar 2024
We appreciate your feedback. We are glad you enjoyed your vacation. Hope to see you next time.

10/10 Excellent

Yohannes Mehari

Liked: Staff & service, property conditions & facilities
Very nice people, very quiet, tidy, and clean. Very cooperative. I love this stuff. It seems like they like the job. Always gritting when you walk in and out. Appreciate the service.
Stayed 2 nights in Mar 2024
Response from 123 on 17 Mar 2024
We appreciate your comments, we are glad we made your stay enjoyable. We hope to see you in the future.

4/10 Poor

Thoai

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water .
Stayed 1 night in Mar 2024
Response from 123 on 18 Mar 2024
Thank you for your feedback. Your opinion is very important to us to improve the quality of our service.

10/10 Excellent

Wanda

Business traveller, Travelled with partner
Liked: Amenities
Make sure they take all the sheets and wash it instead of the top one
Stayed 1 night in Mar 2024
Response from 123 on 17 Mar 2024
Thank you for your feedback. Our executive team is reviewing your comments to improve the quality of our service.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 123 on 17 Mar 2024
We appreciate your time to give us your feedback. We are glad you enjoyed your stay and our service was to your satisfaction.

8/10 Good

Linn Berit

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 6 nights in Mar 2024
Response from 123 on 14 Mar 2024
Thanks for the your time to give us your opinion. We appreciate you for staying with us. We hope to see you in the near future.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was too soft
Stayed 4 nights in Mar 2024
Response from 123 on 12 Mar 2024
Thank you for your feedback, We are very sorry you didn't find the bed comfortable. Our executive team is reviewing your comment to improve the quality of our service.

8/10 Good

LaTamber

Travelled with partner
Liked: Cleanliness, staff & service
The property is in a good location needs to be renovated but overall it’s a good hotel.. I would stay again.
Stayed 1 night in Mar 2024
Response from 123 on 12 Mar 2024
Thank you for your feedback. We are glad that our service was to your satisfaction and we hope to see you again.

10/10 Excellent

Tuyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ground floor ceiling animal moving: birds or quarrels...???
Stayed 6 nights in Feb 2024
Response from 123 on 12 Mar 2024
Thank you so much for your feedback. We are sorry you had inconvenience with our neighbor birds and quarrels. We hope to see you in the future.

8/10 Good

Monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would return
Stayed 3 nights in Mar 2024
Response from 123 on 10 Mar 2024
Thank you for your feedback, we are glad you enjoyed your stay. We hope to see you in the future.

2/10 Terrible

Keyontae

Travelled with partner
Liked: Staff & service
I had a room with basically no ac the entire no so I didn’t get a good nights rest.
Stayed 1 night in Mar 2024
Response from 123 on 10 Mar 2024
Thank you for your feedback. We apologize about the inconvenience, our executive team is reviewing your comments to improve the quality of our service.

10/10 Excellent

Hbin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from 123 on 8 Mar 2024
Thank you for your feedback. We are glad you enjoyed your stay. We hope to see you in the future.

10/10 Excellent

Franchesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and staff was amazing.
Stayed 1 night in Feb 2024
Response from 123 on 14 Mar 2024
We appreciate your time to give us your opinion. We are glad you enjoyed your stay and our service was to your satisfaction. We hope to see you in the near future.

4/10 Poor

MIN JUNG

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Na
Stayed 2 nights in Feb 2024
Response from 123 on 27 Feb 2024
We appreciate your feedback and we are very sorry you were not satisfied with your stay. Our executive team is reviewing your survey to improve the quality of our service.

10/10 Excellent

Harold

Stayed 2 nights in Feb 2024
Response from 123 on 20 Mar 2024
Thank you for your feedback. We are glad that our service was to your satisfaction, please come back to see us in the near future.

10/10 Excellent

Tuan D

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from 123 on 23 Feb 2024
Thank you for the time to take this survey. We are glad you enjoyed your stay with us. We hope to see you in the future.

8/10 Good

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just stay one night for a quick business trip, but I like the hotel for the convenience, close access to freeway (Beltway-8) and the room is fairly clean
Stayed 1 night in Feb 2024
Response from 123 on 19 Feb 2024
We appreciate your feedback. We hope to see you in the near future.

4/10 Poor

Chien

Travelled with partner
Disliked: Amenities, property conditions & facilities
So outdated! Extreme noisy air conditioning. Draft leaks in under the door and windows. Bathtub drains extremely slow!
Stayed 2 nights in Feb 2024
Response from 123 on 19 Feb 2024
Thank you for your feedback. Our executive team is reviewing your comment to improve the quality of our service.