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Reviews of Holiday Inn Houston Downtown, an IHG Hotel

3 out of 5
Holiday Inn Houston Downtown, an IHG Hotel
1616 Main St, Houston, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 1009 reviews" "
Rating 8 - Good. 293 out of 1009 reviews" "
Rating 6 - Okay. 96 out of 1009 reviews" "
Rating 4 - Poor. 50 out of 1009 reviews" "
Rating 2 - Terrible. 48 out of 1009 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Brandon, Lockhart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Parixeet

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman man and valet guy was very nice!!!
Stayed 1 night in May 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 16 May 2024
Dear Christina,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! We are glad that you enjoyed your stay, and we hope you will stay with us again in the future!

10/10 Excellent

Nicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 11 May 2024
Dear Nicki,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! We are glad that you enjoyed your stay, and we hope you will stay with us again in the future!

6/10 Okay

Blake

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Hmph. Cons- The restaurant in the lobby is NOT open. The pics are deceiving. Even the tvs in the room show ads for the place and it is not open- They use it for their lackluster continental breakfast that they have you pay for. The pictures for the suite we selected were not the correct room and the balconies are there… right there on the other side of the glass but not accessible. Again. Deceiving pictures. Paid parking on site but no protection from them getting broke into even though we saw homeless digging through the trash in the same parking garage. The entrances into the lobby all had signs that they were “locked after dark” yet were not locked when returning after dark and locked in the middle of the day. Tiny elevators. No ice machine; on the 15th floor at least. The bathrooms have a vent cover mounted over a hole in the wall with no actual venting mechanism; prepare for steamed up mirrors. Random hole in the ceiling above the shower. Empty hole. A wee creepy. The towels were purchased at a dollar tree. It’s a 2 star hotel with a half baked 3 star paint job. Very disappointed Holiday Inn. Pros- water pressure was excellent and stayed hot for back to back showers. Joshua up front was very professional and polite. Thanks Joshua.
Stayed 2 nights in Apr 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 4 May 2024
Dear Blake,Thank you for taking the time to tell us about your experience at Holiday Inn Houston-Downtown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience so that next time you will score us a 5 out of 5 on the survey. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Apr 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 3 May 2024
Dear Brandy,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! We are glad that you enjoyed your stay, and we hope you will stay with us again in the future!

10/10 Excellent

An chi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 3 May 2024
Dear An chi,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! We are glad that you enjoyed your stay, and we hope you will stay with us again in the future!

8/10 Good

Audra, Mt Ida

Stayed 2 nights in Apr 2024

10/10 Excellent

Chin Sieh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the shuttle service and friendly hotel staff. Excellent housekeeping services by Dinorat.
Stayed 4 nights in Apr 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 26 Apr 2024
Dear Chin Sieh,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! Our staff--including Dinorat--strive to provide the utmost customer service for all of our guests. We are glad that you enjoyed your stay (and our Housekeeping's cleanliness), and we hope you will stay with us again in the future!

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking. Shuttle service. Breakfast. Staff very helpful. Only issue is the slow and small elevators.
Stayed 5 nights in Apr 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 22 Apr 2024
Dear Mike,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad that you enjoyed your stay, and we hope you will stay with us again in the future!

10/10 Excellent

Taelor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 great all around
Stayed 2 nights in Apr 2024
Response from Joshua B. Front Desk Supervisor on 20 Apr 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

10/10 Excellent

Taelor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay would definitely book again the staff was super helpful and super nice great experience
Stayed 2 nights in Apr 2024
Response from Joshua B. Front Desk Supervisor on 20 Apr 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

8/10 Good

Jake

Liked: Cleanliness, staff & service
The parking garage is SO steep. Never seen a garage so steep at a hotel. It scrapped my car. Outside of garage, clean hotel and reasonable walk to Minute Maid Park
Stayed 1 night in Apr 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 17 Apr 2024
Dear Jake,Thank you for taking the time to tell us about your experience at Holiday Inn Houston-Downtown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience so that next time you will score us a 5 out of 5 on the survey. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

tomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 17 Apr 2024
Dear Tomas,Thank you for taking the time to tell us about your experience at Holiday Inn Houston-Downtown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience so that next time you will score us a 5 out of 5 on the survey. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good. Parking she getting to parking was a bit of concern.
Stayed 2 nights in Apr 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 17 Apr 2024
Dear Yolanda,Thank you for taking the time to tell us about your experience at Holiday Inn Houston-Downtown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience so that next time you will score us a 5 out of 5 on the survey. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Cherita

Stayed 1 night in Apr 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 17 Apr 2024
Dear Cherita,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! We are glad that you enjoyed your stay, and we hope you will stay with us again in the future!

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price and convenient for where we were going
Stayed 2 nights in Apr 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 17 Apr 2024
Dear Manuel,Thank you for taking the time to tell us about your experience at Holiday Inn Houston-Downtown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience so that next time you will score us a 5 out of 5 on the survey. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

DORINE

Liked: Property conditions & facilities
Transportation David is nice manners, and the workers was very polite The rooms was clean and very quiet
Stayed 1 night in Apr 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 17 Apr 2024
Dear Dorine,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! Our staff--including David--strive to provide the utmost customer service for all of our guests. We are glad that you enjoyed your stay, and we hope you will stay with us again in the future!

2/10 Terrible

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When i checked in, i had to wait an additional 45 minutes for a room assignment. Once i received my room, I went to go inside and someone else was already in the room. So i had to wait on a second room.
Stayed 1 night in Apr 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 17 Apr 2024
Dear Meghan,Thank you for taking the time to tell us about your experience at Holiday Inn Houston-Downtown.Please know that your feedback is extremely valuable to us. We truly do apologize about the wait time for check-in & for the room assignment error. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience so that next time you will score us a 5 out of 5 on the survey. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 1 night in Apr 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 17 Apr 2024
Dear J.,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! We are glad that you enjoyed your stay, and we hope you will stay with us again in the future!

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was ideal and their parking attendant was very helpful. Also having shuttle service was awesome! Will return!
Stayed 1 night in Apr 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 17 Apr 2024
Dear Rosie,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! We are glad that you enjoyed your stay, and we hope you will stay with us again in the future!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service is perfect for nearby events! Eric is AMAZING!
Stayed 1 night in Apr 2024
Response from Joshua B. Front Desk Supervisor on 13 Apr 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joshua B. Front Desk Supervisor on 13 Apr 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job by Dinorat!
Stayed 3 nights in Mar 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 30 Mar 2024
Dear Marc,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! Our staff--including Dinorat--strive to provide the utmost customer service for all of our guests. We are glad that you enjoyed your stay (and our Housekeeping's cleanliness), and we hope you will stay with us again in the future!

10/10 Excellent

Goretti Prieto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room cleanliness was great. Dinorst was wonderful and left the room so neat it was a pleasure to return to it after a long day out.
Stayed 3 nights in Mar 2024
Response from Joshua B. Front Desk Supervisor on 24 Mar 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

6/10 Okay

Courtney, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Joshua B. Front Desk Supervisor on 24 Mar 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

10/10 Excellent

ALIOSMAN

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it very much!
Stayed 5 nights in Mar 2024
Response from Joshua B. Front Desk Supervisor on 24 Mar 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

2/10 Terrible

ashley

AC was stuck at 66 degrees and the “off” function didn’t work - thermostat would not move up one degree so was absolutely FREEZING all night and day. Not relaxing or comfortable at all to be stuck in that temperature.
Stayed 1 night in Mar 2024
Response from Joshua B. Front Desk Supervisor on 24 Mar 2024
I am sorry that you had an unpleasant experience at our hotel. Do you remember who you reported the AC issue to?

8/10 Good

michelle

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Was a great location for what we needed. Rooms were a little outdated but clean.
Stayed 1 night in Mar 2024
Response from Joshua B. Front Desk Supervisor on 19 Mar 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

8/10 Good

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joshua B. Front Desk Supervisor on 19 Mar 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

10/10 Excellent

Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best honeymoon ever!
Stayed 3 nights in Mar 2024
Response from Joshua B. Front Desk Supervisor on 19 Mar 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

10/10 Excellent

Isela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joshua B. Front Desk Supervisor on 19 Mar 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

8/10 Good

Caprice

Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a great location. Staff was professional, polite and courteous.
Stayed 3 nights in Mar 2024
Response from Joshua B. Front Desk Supervisor on 19 Mar 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The parking garage is too small. We got the last spot and I had to get out of the car prior to parking it. That, however, has been my only complaint 😁
Stayed 1 night in Mar 2024
Response from Joshua B. Front Desk Supervisor on 19 Mar 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

6/10 Okay

Faith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was super clean , staff nice , only inconvenience was the bed was like a twin for me and my husband and daughters bed . Tiny tiny rooms . Our transportation shuttle was David and he was so kind and picked out our places to eat two nights in a row and was promptly there to get us .
Stayed 3 nights in Mar 2024
Response from Joshua B. Front Desk Supervisor on 7 Mar 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 4 Mar 2024
Dear Nicole,Thank you for taking the time to tell us about your experience at Holiday Inn Houston-Downtown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience so that next time you will score us a 5 out of 5 on the survey. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

James, Fort Worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Breakfast option was cool too! The suite is roomy, bathroom is small if you care about that!
Stayed 2 nights in Feb 2024
Response from Joshua B. Front Desk Supervisor on 25 Feb 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joshua B. Front Desk Supervisor on 25 Feb 2024
Thank you for staying with us, and we appreciate that you took the time to give a review.

6/10 Okay

Tanya L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joshua B. Front Desk Supervisor on 25 Feb 2024
Thank you for staying with us, and we appreciate that you took the time to give a review.

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Joshua B. Front Desk Supervisor on 20 Feb 2024
We are sorry that you had a bad experience, we will address our staff with any and all complaints.

2/10 Terrible

Ray, Spanish Fort

Wouldn’t let my friend check in without a credit card despite fleeing from a dangerous domestic situation.
Stayed 1 night in Feb 2024
Response from Joshua B. Front Desk Supervisor on 20 Feb 2024
We are sorry that you had a bad experience, we will address our staff with any and all complaints.

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very convenient. It was walkable to the venue we were going to. The room was nice and clean. My only real gripe would be the size and layout of the bathroom.
Stayed 1 night in Feb 2024
Response from Joshua B. Front Desk Supervisor on 20 Feb 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

10/10 Excellent

Holle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were unbelievably polite and so welcoming. Our shuttle driver(David)was FANTASTIC! He even stayed later to get us all back from the Eagles concert at Toyota Center. The breakfast was the best Holiday Inn breakfast I've had in a long time. I will not stay anywhere else from now on when I come to an event in that area! You should be very proud of your staff. I'm a business owner and I know I would be proud to have them on my team!
Stayed 1 night in Feb 2024
Response from Joshua B. Front Desk Supervisor on 20 Feb 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

8/10 Good

Russell

Travelled with partner
Overall, the hotel was nice and clean. It is in close proximity to downtown venues and provides a shuttle service. The restaurant is not open at this location, so that should be noted on the website. The only complaint was that the hotel apparently controls the temperature within the rooms or the system is not operating correctly. Was extremely hot throughout the night, even though thermostat was set on 60. Room stayed at 74.
Stayed 1 night in Feb 2024
Response from Joshua B. Front Desk Supervisor on 20 Feb 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 15 Feb 2024
Dear Laura,Thank you for taking the time to tell us about your experience at Holiday Inn Houston-Downtown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience so that next time you will score us a 10 out of 10 on the survey. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice trip to see our family ! Close to everything we needed to do . Was a little disappointed the restaurant and bar wasn't open but we managed . Very nice trip overall!
Stayed 3 nights in Feb 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 15 Feb 2024
Dear Heidi,Thank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 10 out of 10 on the survey! We are glad that you enjoyed your stay, and we hope you will stay with us again in the future!

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ushi P.-Guest Service Champion/Front Desk Sup. on 15 Feb 2024
Dear JonThank you for taking the time to tell us about your experience at The Holiday Inn Houston-Downtown.Also, thank you for scoring us a 5 out of 5 on the survey! We are glad that you enjoyed your stay, and we hope you will stay with us again in the future!

4/10 Poor

Jinyong

Business traveller
Disliked: Staff & service, property conditions & facilities
Grogginess from poor ventilation. OK for a night, not for more than 2 nights.
Stayed 21 nights in Jan 2024
Response from Joshua B. Front Desk Supervisor on 1 Feb 2024
I am sorry to see that you did not enjoy your stay, we appreciate that you took the time to give us a review. We use them to identify issues with our services.

2/10 Terrible

Jeffrey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Joshua B. Front Desk Supervisor on 1 Feb 2024
I am sorry to see that you did not enjoy your stay, we appreciate that you took the time to give us a review. We use them to identify issues with our services.

10/10 Excellent

Kennise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Oushi was awesome and greeted me with a smile when I walked in. It was my first time in Texas and she had a list of local restaurants that even noted if the on site shuttle could take you there or not. My room was clean and had lots of nice small details such as a toilet tissue flower, and a facial tissue flower. As I was doing the “bed bug check” I noticed that the mattresses and box spring were very clean and free of stains and dirt. Definitely plan on staying here again
Stayed 1 night in Jan 2024
Response from Joshua B. Front Desk Supervisor on 1 Feb 2024
Thank you for staying with us, and we appreciate that you took the time to give us a review.