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Reviews of Home2 Suites by Hilton Houston Pasadena

3 out of 5
Home2 Suites by Hilton Houston Pasadena
5150 East Sam Houston Parkway South, Pasadena, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 428 out of 551 reviews" "
Rating 8 - Good. 89 out of 551 reviews" "
Rating 6 - Okay. 11 out of 551 reviews" "
Rating 4 - Poor. 13 out of 551 reviews" "
Rating 2 - Terrible. 10 out of 551 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Gabriela Caceres on 8 May 2024
Dear Gabriel. We were so happy to hear that your recent stay was 5/5! Thank you for choosing us and we can't wait to welcome you back

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great- the rooms are spacious, breakfast was pretty good, and the gym has a Peloton bike that was very appreciated since I take spin classes almost every day. It's obvious that the property is in a bit of a transitional phase- some of the furniture is outdated and a few walls could use a little attention with a magic eraser, but we will definitely make this our regular hotel whenever we come down to visit family.
Stayed 2 nights in Apr 2024
Response from Gabriela Caceres on 29 Apr 2024
Dear Zoe,I wanted to say thank you for taking the time to review our property. Thank you for choosing us for your past stay, the hotel is under renovations, and we hope we can speed it up to welcome you again with a better overall condition. Thank you for your 5/5! We appreciate it.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful a d great service and accommodation
Stayed 2 nights in Apr 2024
Response from Home2 Suites on 26 Apr 2024
Dear Donna,We wanted to say thank you for taking he time to leave us a review, is always a pleasure to hear what our guests has to say about their visits. We can't wait to welcome you back.

10/10 Excellent

Aaron, Bossier City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fantastic all around. My family of 5 stayed comfortably and the included breakfast buffet was great! Thank you!
Stayed 2 nights in Apr 2024
Response from Home2 Suites on 26 Apr 2024
Dear Aaron,We wanted to say thank you for feedback. We are glad to hear that you enjoyed your stay with us. Sincerely,

10/10 Excellent

Shannon

Stayed 1 night in Apr 2024
Response from Home2 Suites on 13 May 2024
Thank you, Shannon!!

10/10 Excellent

Niko

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Home2 Suites on 11 Apr 2024
Thank you so much Nuko for rating us 5/5! We are glad you enjoyed your stay with us!

8/10 Good

Alma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took away a star as trash and towels do not get picked up daily from room. We stayed with two babies on diapers and really needed trash to be a daily thing.
Stayed 2 nights in Apr 2024
Response from Home2 Suites on 10 Apr 2024
Dear valued guest, our housekeeping service is offered every other day. We do offer daily service upon request.Home2 Suites Team

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in good condition. The only reason I gave them a 4 star rating is because I needed 1 hour late check-out from noon to 1 o'clock. However, they declined the request stating it was because I had booked via Expedia.
Stayed 4 nights in Mar 2024
Response from Home2 Suites on 28 Mar 2024
Dear Diana, we want to say thank you for staying with us, we are so glad to hear you enjoyed your stay. We can't wait to welcome you again.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Friendly staff. Comfortable beds. Will definitely book another stay my next trip
Stayed 2 nights in Mar 2024
Response from Home2 Suites on 28 Mar 2024
Dear Stephen, we want to say thank you for staying with us, we are so glad to hear you enjoyed your stay. We can't wait to welcome you again.

10/10 Excellent

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
no hassle with our stay here. Would stay here again if we come back to Houston!
Stayed 2 nights in Mar 2024
Response from Home2 Suites on 28 Mar 2024
Dear Diana, we want to say thank you for staying with us, we are so glad to hear you enjoyed your stay. We can't wait to welcome you again.Gabriela CaceresHome2 Suites

10/10 Excellent

Christina, Pflugerville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. We stay here on every visit. The staff is very accommodating as well
Stayed 1 night in Mar 2024
Response from Home2 Suites on 1 Apr 2024
Dear Christina, thank you for your feedback! we are glad to hear that you enjoyed your stay with us.

10/10 Excellent

Nancy, Humble

Stayed 1 night in Feb 2024
Response from Home2 Suites on 1 Apr 2024
Thank you so much for rating us 5/5.

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Home2 Suites on 1 Apr 2024
Thank you for staying with us! Att. Home 2 Suites Team

10/10 Excellent

Wilfred J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service 🙏
Stayed 3 nights in Feb 2024
Response from Home2 Suites on 15 Feb 2024
Dear Wilfred,Thank you for your awesome feedback. We are so pleased that you've enjoyed your stay with you. Hope to see you again soon.

10/10 Excellent

Jerry

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Home2 Suites on 15 Feb 2024
Dear Jerry,Thank you for the perfect score. We do appreciate you and welcome you always as our value Guest.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room. Comfortable beds. Nice shower. Loved the shampoo and soap.
Stayed 2 nights in Feb 2024
Response from Home2 Suites on 15 Feb 2024
Dear Valued Guest,Thank you for the positive feedback. We really appreciate you and so pleased that you've enjoyed your stay with us.

10/10 Excellent

HECTOR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional
Stayed 1 night in Feb 2024
Response from Home2 Suites on 15 Feb 2024
Dear Hector,Thank you for your positive feedback. We are so glad that you had enjoyed your stay with us. We welcome you always as our value Guest

10/10 Excellent

Chelsea

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, quiet, and staff was so very friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Home2 Suites on 15 Feb 2024
Dear Chelsea,Thank you for your positive feedback. We are so pleased that you've enjoyed your stay with us. Hope to see you again while in Pasadena

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay with friendly staff
Stayed 2 nights in Jan 2024
Response from Home2 Suites on 15 Feb 2024
Dear Francisco,Thank you for your great feedback. We really do appreciate you and welcome you always as our value Guest.

10/10 Excellent

Depaul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Home2 Suites on 15 Feb 2024
Dear Depaul.Thank you for your 5 of 5 star. We really appreciate you.

10/10 Excellent

Shahab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Home2 Suites on 15 Feb 2024
Dear Shahab,Thank you for the perfect score. We really appreciate you.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, organized, …. All excellence
Stayed 1 night in Jan 2024
Response from Home2 Suites on 15 Feb 2024
Dear Chelsea,Thank you for a great feedback. We are so pleased that you've enjoyed your stay with us. See you again while in Houston.

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was friendly
Stayed 3 nights in Jan 2024
Response from Home2 Suites on 15 Feb 2024
Dear Francisco,Thank you for the perfect score. We appreciate you and welcome you always as our valued Guest.

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from Home2 Suites on 15 Feb 2024
Dear Gary,Thank you for your perfect score. We are so pleased that you had enjoyed your stay with us. We welcome you always as our value Guest.

8/10 Good

Edmund

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Home2 Suites on 15 Feb 2024
Dear Edmund,Thank you for your feedback. We appreciate you and hope that you will give us a chance to serve you in the future.

4/10 Poor

peggy, San Antonio

Business traveller
when i turned the heat on there was a burning smell. room changed. did not try heat in new room because i needed sleep. room was shabby except for the shower. will not stay again or recommend.
Stayed 1 night in Jan 2024
Response from Home2 Suites on 15 Feb 2024
Dear Peggy,I am apologized for the inconvenience you had experience during your stay. All heater unit will have a little burning smell when we turn it on for the first time. It will go away quickly.Hope you will give us a chance to serve you better in the future.Thank you!

8/10 Good

Kai

Stayed 4 nights in Dec 2023
Response from Home2 Suites on 15 Feb 2024
Dear Kai,Thank you for your positive feedback. We appreciate you and welcome you always as our value guest.

8/10 Good

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Estuvo bien para pasar la noche. Estaba un poco alejado pero en auto hay varias opciones cerca de comida o compras.
Stayed 1 night in Nov 2023
Response from Home2 Suites on 15 Feb 2024
Thank you

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cared when we needed you most.
I must state that our stay was caring. We were in town for a funeral and asked if we could stay pass our check-out time. The manager offered her condolences and allowed us check-out a little later. Thank you so very much for carrying.
Stayed 1 night in Oct 2023
Response from Home2 Suites on 23 Oct 2023
Dear David,Thank you for taking the time to share your experience here at our hotel. We will always care about guests, and we send our condolences again.

4/10 Poor

Carmen

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Home2 Suites on 15 Feb 2024
Dear Carmen,Thank you for your feedback. Hope you will give us a chance to serve you better so we can get a perfect score.

8/10 Good

Linda

Stayed 1 night in Oct 2023
Response from Home2 Suites on 15 Feb 2024
Dear Linda,Thank you for your positive feedback.

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Home2 Suites on 23 Oct 2023
Thank you for your 5/5 star.

8/10 Good

Orly

Stayed 1 night in Oct 2023

10/10 Excellent

Melly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! The rooms are always clean and always looking new! I love staying at Home 2 Suites!
Stayed 1 night in Oct 2023
Response from Home2 Suites on 15 Feb 2024
Dear Melly,Thank you for your awesome feedback. We really do appreciate you. We are so pleased that you had enjoyed your stay with us. Come see us again while in Pasadena

10/10 Excellent

Micael

Stayed 2 nights in Sep 2023
Response from Gabriela on 27 Sept 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Home2 Suites Pasadena

6/10 Okay

Kim

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gabriela on 27 Sept 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Home2 Suites Pasadena

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Sep 2023
Response from Gabriela on 27 Sept 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!Sincerely,Home2 Suites Pasadena

10/10 Excellent

Melly

Business traveller
Liked: Amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2023
Response from Home2 Suites on 11 Oct 2023
Thank you

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Home2 Suites on 11 Oct 2023
Thank you

10/10 Excellent

Christina, Pflugerville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service & clean
Stayed 1 night in Aug 2023
Response from Home 2 on 13 Oct 2023
Dear Christina,Thank you for you 5 of 5 star. We are so pleased that you've enjoyed your stay with us. Hope to see you again while in Houston!

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy in, Easy out
Check in was smooth. All parts of the building I saw, inside and out, were clean. Room was comfortable - temp, bed, space, etc - and clean. Check out was a breeze as all I needed to do was drop my key in the tray. Breakfast was available but we didn’t stay long enough to eat.
Stayed 1 night in Aug 2023
Response from HOME 2 SUITES MANAGEMENT on 13 Oct 2023
Dear Kara,Thank you for your positive review. We are so glad that you've enjoyed your stay with us. Hope to see you again while you are in Pasadena texas

10/10 Excellent

Roberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property with good service.
Stayed 2 nights in Jul 2023
Response from HOME 2 SUITES MANAGEMENT on 13 Oct 2023
Dear Roberto,Thank you for your 5-star review! We do appreciate you.

10/10 Excellent

LEILA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As you enter the property it smells fresh and clean as well as the room, clean and fresh!
Stayed 1 night in Jul 2023
Response from HOME 2 SUITES MANAGEMENT on 13 Oct 2023
Dear Leila,Thank you for awesome feedback! We love to see you back when you are in Pasadena Texas.

10/10 Excellent

Hernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with access to lots of entertainment and things to do within a 30-40min drive
Stayed 3 nights in Jul 2023

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great service/place
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful family stay
Was really looking forward to our stay. Had stayed 2 days in Galveston so family was tired, checked in about 830pm. Checkin person was very blunt, not nice or welcoming at all. Said all the info I needed to know was along with my room key. Elevator smelled of humidity. Getting off the elevator at our floor (4th) horrible smell of like rotten milk. Room was hot, ac was not on yet. Carpet was dirty and stained, bathroom sink had facial hair all over it. Our shower apparently only had warm/hot water. No cold/cool water at all. Stayed 3days/2 nights and pool was dirty and filthy looking didnt seem the pumps were working on it was full of leaves. When I asked front desk about it he said I havent been out to see it myself but I havent had a complaint yet. Another worker said, it hasnt been cleaned since yesterday morning. Service desk guy said itll be dine tomorrow morning but its safe to use. I said its murky looking and doesnt seem pumps are working, he shrugged his shoulders and that was the end he proceeded to help the next person. The pool was never usable in the 3 days. "Light room service" was only available upon REQUEST, so I requested.. not once was my room touched nor my towels replaced not even was the trash taken out for the 3 days. Horrible service! Only nice and helpful person was the older hispanic lady checking food at breakfast on 3rd day, didnt catch her name..
Stayed 2 nights in Jul 2023
Response from Eduardo on 12 Jul 2023
Thank you for sharing your feedback about your recent stay with us. I was very sorry to hear you were unhappy with the cleanliness of your suite. It is always our goal to provide clean, comfortable suites that make our guests smile. I am working with our housekeeping team to prevent this from happening in the future. I hope if your travels bring you back to the area, you will consider staying at Home2 Suites again.

10/10 Excellent

Grace

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was proper located to our venue
Stayed 2 nights in Jul 2023

10/10 Excellent

Colletta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were visiting the area to attend a family wedding. The location was great and the hotel is very clean and well taken care of.
Stayed 3 nights in Jun 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean
Stayed 2 nights in Jun 2023

10/10 Excellent

Nettie

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Jun 2023