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Reviews of Hotel Derek

4 out of 5
Hotel Derek
2525 West Loop S, Houston, TX

Reviews

6.4
Rating 10 - Excellent. 576 out of 2121 reviews" "
Rating 8 - Good. 358 out of 2121 reviews" "
Rating 6 - Okay. 368 out of 2121 reviews" "
Rating 4 - Poor. 355 out of 2121 reviews" "
Rating 2 - Terrible. 464 out of 2121 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Zacrey

Business traveller
Disliked: Cleanliness, property conditions & facilities
Tons of hidden fees. Horrible cleaning. Horrible experience, unengaged staff.
Stayed 3 nights in May 2024

4/10 Poor

Denny

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel is simply run down. It is clear that simple routine maintenance has been neglected. Everything feels really out of date. The restaurant is mediocre at best. Hands down the worst pillows I have ever slept on in any hotel, period. They only good thing about this hotel was it’s proximity to the River Oaks District for shopping and dining. Otherwise, I would not recommend this hotel.
Stayed 3 nights in May 2024
Response from David on 20 May 2024
Thank you for your review, Denny.

2/10 Terrible

Crystal

Travelled with family
Smells when you walk in the property
Stayed 2 nights in May 2024
Response from David on 15 May 2024
Thank you for your review, Crystal.

4/10 Poor

Tiffany

Stayed 2 nights in May 2024
Response from David on 14 May 2024
Thank you for your review, Tiffany.

2/10 Terrible

Paulette

Business traveller, Travelled with group
Disliked: Cleanliness, amenities
DO NOT BOOK! Filthy room and rude front desk staff and manager, plus we got charged $200 for zero consumption of incidentals, instead of $40 for Valet parking. I had stayed here when the hotel was new, this second stay was my worst hotel Nightmare. My room was 911 and literally a cry for help. It was dirty beyond acceptable, and I don’t mean just dirty from the last guest. Months and years of neglect and grime. The walls were gross, the mirror edges, the sink was cracked, the phone receiver was filthy, the light switches and there were bugs (like baby cockroaches)) on the bathroom ceiling that kept falling over the sink. Zero maintenance, rusty tub, shades were broken, couch in disarray and it was noisy from the street. I checked in around 10:30 PM after a long day of work and had a full day in the morning when I called the front desk to let them know, but had to go down myself and get a key to another room and move my stuff without help. In the AM when I was sharing my experience with the manager on the state of the room and offered to share photos he said I don’t need to see photos, there is a person behind you. I was in shock, no apology offered for any inconvenience and when I said is this the new norm? He said yes! After we checked out he over charged our card for incidentals! My absolute worst experience EVER anywhere in the world. ! I was so embarrassed with my colleagues as I recommended we stay here! THE WORST! They still have not refunded overcharged fees!
Stayed 1 night in May 2024
Response from David on 14 May 2024
Thank you for your review, Paulette. Your concerns are being addressed.

6/10 Okay

Lindzy

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities
If I'm being honest about my stay at hotel Derek I find that it was average to below average. I've traveled to a lot of different five-star, four star, and three star hotels and I expected a lot more from this hotel based on the price. I was very let down as this was my mother's Day gift as a night away and a full night's rest and I really wanted to enjoy it. I found it to be very noisy. I tried to call the guest services line to ask for eating utensils and some extra towels. I was told to contact "in room dining" and the employee didn't even have the courtesy to transfer the call or offer to let them know. They just hung up. Next thing you know a hotel employee is knocking on my room door to deliver a toothbrush and toothpaste.... never got my eating utensils but I did get my towels. However in the morning the front desk person was great she was very personable and she was a really great host. The complimentary breakfast is really nice and the entire breakfast experience was really nice compared to everything else. But overall I did not enjoy my stay as much as I thought I would, unfortunately. The bathroom was really gross honestly The bedroom was okay but the floors were sticky. The wifi was terrible and the remote only had two buttons that worked. The parking was expensive and very limited. I expect better service for such an expensive hotel in a very affluent part of the city.
Stayed 1 night in May 2024
Response from David on 14 May 2024
Thank you for your review, Lindzy. Your concerns will be addressed.

6/10 Okay

avi ben

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from David on 14 May 2024
Thank you for your review, Avi Ben.

2/10 Terrible

JEREMY

Disliked: Cleanliness
Stayed 4 nights in May 2024
Response from David on 14 May 2024
Thank you for your review, Jeremy.

10/10 Excellent

Hung, Westminster

Stayed 1 night in Apr 2024
Response from Lisa on 12 May 2024
Thank you for your ratings. Hope to se you again1

2/10 Terrible

Marvette

Travelled with partner
Disliked: Amenities
This property needs a makeover and the lady at the front desk has no customer service and she was rude when I checked out early
Stayed 3 nights in May 2024
Response from David on 10 May 2024
Thank you for your review, Marvette. Your concerns will be addressed.

4/10 Poor

Robert

Travelled with partner
Disliked: Amenities
Hotel Derek was a hot property when it opened in the 90s. It's certainly in a great location, on Westheimer next to IH 610 and the Galleria. Valet parking was pricey ($40/night) but better that parking yourself ($30/night), but the valet service was quick (Don't bother trying to call; it's easier just to go downstairs and present your ticket. The decor is pure 90s, which means rather outdated. We had a balcony suite, which was nice enough and clean, but the "suite" just means a very long sofa (at least 9 feet) against the window and a cozy separate computer room with a sliding door to the balcony. The view is unimpressive, but who wants a view of a busy Houston business district? There is a coffee maker and a small fridge in the main room. The king bed was fairly comfortable, but the hotel's pillows are as thin and hard as any I've ever stept on. The bathroom was ok, except that the bathtub was very high for elderley guests. The problem is with staffing. We arrived after 8 pm, and only one employee was handling both parking and our luggage. When we finally got to our room and unpacked we went downstairs to get something to eat. The bar was busy, but we sat at a table and waited for service. The bartender was the only employee in evidence, and when moved to bar seats and asked for a menu we were told (a little after 9) that the cook had just left. Maybe you could get a hamburger or short order at other times of the day. Room service wasn't even a possibility.
Stayed 2 nights in May 2024
Response from David on 10 May 2024
Thank you for your review, Robert. You concerns will be addressed.

4/10 Poor

Kelli

Travelled with family
Disliked: Amenities, property conditions & facilities
The bed was comfortable and the AC worked very well. The room was mostly clean, except the AC vents, which were covered in dust. We arrived at 3:45 and were not allowed to check in until 4:00, which meant everyone else sitting in the lobby was also waiting. We all had to stand in a long, slow line in order to check in. I found the front desk reception people to be less than friendly and slightly snarky when asking a question over the course of our two day stay. I requested a late check out and was told all the late check outs had already been granted. My husband has some health issues and we needed a little more time to complete his health regimen. I was told I could pay for a late check out, or another day. In the end I was given and extra 30 minutes. We were checking out on a Monday morning. In my entire time there, I never once saw a housekeeping cart or housekeeper. It wasn't like they were ready to jump into our room upon our departure. I requested a handicapped accessible room. The bathtub had handicap bars at knee and thigh height. I've never seen that before. It was almost more dangerous trying to hold on so low than not having any bars to hold onto. The room itself was very run down. A big chip had been knocked out of the shelf that served as a dresser. The wallpaper was torn and wrinkled, the side table was broken, etc. It just wasn't the quality room I would expect for the price I paid. I will not stay at Hotel Derek again. I do not recommend.
Stayed 2 nights in Apr 2024
Response from Dennis on 6 May 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David on 29 Apr 2024
Thank you for your review, Carlos. We're thrilled you enjoyed your stay!

2/10 Terrible

Yonathan

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean, we found a dirty sock that was not ours in the bed sheets. They charge us a resort fee that includes breakfast but did not have anything that was gluten free as my wife has celiac. The front desk staff response was you should have checked that before booking the hotel. They should work towards having some gluten free options for people with celiac.
Stayed 1 night in Apr 2024
Response from David on 28 Apr 2024
Thank you for your review, Yonathan. Your concerns will be addressed.

6/10 Okay

khadra

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dennis on 22 Apr 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

2/10 Terrible

Dylan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David on 21 Apr 2024
Thank you for your review, Dylan.

10/10 Excellent

Aric

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David on 16 Apr 2024
Thank you for your review, Aric. We're thrilled you enjoyed your stay!

10/10 Excellent

Oneisha

Stayed 3 nights in Apr 2024
Response from Dennis on 6 May 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

8/10 Good

Louis

Liked: Cleanliness, property conditions & facilities
Great hotel . Value for what we paid .
Stayed 1 night in Jan 2024
Response from Dennis on 15 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon

4/10 Poor

Hayes

Business traveller
Disliked: Amenities, property conditions & facilities
Parking is outrageous there are a minute fees and other fees. Won’t be staying there again
Stayed 2 nights in Mar 2024
Response from David on 14 Apr 2024
Good morning, Hayes. Please reach out to the property so we may assist you further.

10/10 Excellent

Kariane

Stayed 2 nights in Mar 2024
Response from Dennis on 13 Apr 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

6/10 Okay

Candice

Stayed 1 night in Feb 2024
Response from Dennis on 1 Apr 2024
Hi Candice , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

10/10 Excellent

Zachary

Liked: Cleanliness, amenities, property conditions & facilities
Great Staff!
Stayed 4 nights in Mar 2024
Response from Dennis on 27 Mar 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 Excellent

Adisia

Stayed 2 nights in Mar 2024
Response from Dennis on 21 Mar 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dennis on 19 Mar 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Hotel Derek. We hope you’ll visit us again soon

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Do not recommend and would never use again!
Stayed 1 night in Mar 2024
Response from Dennis on 19 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Morgan

Travelled with partner
Disliked: Cleanliness, amenities
This hotel is overrated. No microwaves on property and we found gum under the bedside table. My husband did not like the limited breakfast, $23 fee but only used $10 worth and wanted to charge for a second plate. They also did not accommodate us for our honeymoon. For a hotel so expensive you would think they would have done better.
Stayed 1 night in Mar 2024
Response from Dennis on 19 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Natalee

Business traveller
Disliked: Property conditions & facilities
Definitely not a 4 star. Poorly maintained and noisy.
Stayed 1 night in Mar 2024
Response from Dennis on 14 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

2/10 Terrible

Shanita

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
Dirty vents Maintenance knocked on door at 0600 for no reason "Wine cooler" slash refrigerator did not work and they kept saying they phoned engineering. When engineering came to put the bathroom door back on track they said they don't fix the fridges. Overpriced drinks at the bar & parking TV lost color Poor customer service Won't empty trash cans Won't change sheets, gave one customer some and said he has to do it himself. No vending machine Broken ice machine on our floor Thermostat wasn't working Not enough carts for transport
Stayed 3 nights in Feb 2024
Response from Dennis on 14 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 Excellent

Gustavo

Liked: Cleanliness, property conditions & facilities
Perfect
Stayed 2 nights in Jan 2024
Response from Dennis on 10 Mar 2024
Thank you for sharing a review of your recent experience. Our team here at Hotel Derek is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs. Rude management. Filthy hotel
Stayed 2 nights in Mar 2024
Response from Dennis on 10 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 Poor

Daniel

Business traveller
Disliked: Amenities, property conditions & facilities
The rooms are falling apart. The shower leaks water all day. The worst part was the restaurant and the staff there, I was there morning and night both terrible experiences with the service. Front desk and vallet were great.
Stayed 2 nights in Mar 2024
Response from Dennis on 10 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
Every time I come to Hotel Derek I always have a great time. Thank you to everyone you all are the best
Stayed 1 night in Mar 2024

4/10 Poor

Slobodan

Stayed 2 nights in Mar 2024
Response from Dennis on 11 Mar 2024
Hi Slobodan , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 Terrible

Jonathan

Stayed 1 night in Mar 2024
Response from Dennis on 1 Apr 2024
Hi Jonathan, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 Terrible

Marilyn

Stayed 2 nights in Mar 2024
Response from Dennis on 27 Mar 2024
Hi Marilyn, I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 Poor

James

Disliked: Cleanliness, amenities, property conditions & facilities
20 or so years ago Hotel Derek opened as a chic boutique with a highly regarded restaurant and up-to-the-second decor. Guest rooms had all the latest amenities. Double Rs and Range Rovers were common in valet. It was a place to see and be seen. Fast forward... Hotel Derek is now a dilapidated, run down, dirty, zero-service shadow of its former self. My room was quiet and had great A/C, yes, but to call it a "suite" is ridiculous. It's just a larger guest room with nothing you'd expect in a suite. No wet area, no minibar, no separate sitting area, furniture scratched and dented well past its sell-by date, uncomfortable bed... OLD. And when I got to my room the bathroom was overrun with someone's suds from a bubble bath! NOT recommended anymore.
Stayed 1 night in Mar 2024
Response from Lesia on 8 Mar 2024
Hi, Thank you for your feedback and We apologize that the Hotel aesthetic did not meet your expectations. The management team is aware that we have improvements to make and we look forward to making those improvements soon. Feel free to contact me directly to discuss your stay.

6/10 Okay

Mukarram

Rooms not as upgraded for the price being charged
Stayed 1 night in Feb 2024
Response from Dennis on 5 Mar 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

samira

Business traveller
Liked: Cleanliness
Disliked: Amenities
Loved the decor.
Stayed 1 night in Feb 2024
Response from Dennis on 27 Feb 2024
Hi Samira , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 Poor

Courtney

Travelled with partner
Disliked: Amenities, property conditions & facilities
For the money that was paid, it was not worth it. The room was not in good condition. The bathroom door doesn’t shut, there was hair on one of the towels, oh and there wasn’t even enough towels.. They NEVER answered the phone when I called from the room. They don’t help with bags, was told “they don’t have that service” like what…? $40 to valet and you don’t help with bags..? The restaurant breakfast was terrible. Absolutely not worth the money. If I had to do it again, I would have went to the Double Tree and spend a third of what I did and had a better experience.
Stayed 1 night in Feb 2024
Response from Dennis on 22 Feb 2024
Hi Courtney, thank you for your feedback. I am so sorry for the level of service and cleanliness experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team

4/10 Poor

Charles

Liked: Cleanliness, room comfort
Wasn’t worth the price at all
Stayed 1 night in Feb 2024
Response from Dennis on 20 Feb 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our property / rooms wasn’t exactly to your liking

2/10 Terrible

Vickie

Travelled with partner
Disliked: Cleanliness, amenities
Dirty no heat breakfast limited and I am contacting the Better Business Bureau on this hotel I am requesting a full refund
Stayed 2 nights in Feb 2024
Response from Dennis on 20 Feb 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 Poor

kelvin

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dennis on 20 Feb 2024
Hi , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

2/10 Terrible

Bryan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel Derek is in need of serious upgrading! We had to change rooms 3 times to try and get a decent room. All rooms were old and smelled, the 3rd was the best that they had so we decided to stay! We didn’t want to have to try and get a refund from Expedia. Thumbs down on this property.
Stayed 1 night in Feb 2024
Response from Dennis on 20 Feb 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

6/10 Okay

Britt

Stayed 2 nights in Feb 2024
Response from Dennis on 20 Mar 2024
Hi Britt , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

6/10 Okay

Brandon

Disliked: Property conditions & facilities
Needs a lot of work. Definitely not worth the hype. Okay for one night. Don’t get your hopes up.
Stayed 1 night in Feb 2024
Response from Corlesia on 16 Feb 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our property / rooms wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

2/10 Terrible

Tristan

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Dennis on 14 Feb 2024
Hi , I’m sorry that your experience resulted in this low rating, however I would love to hear how we can improve.

4/10 Poor

Sidonie

Disliked: Room comfort
Don't be fooled, stay elsewhere.
So, first off. Breakfast is not necessarily included in the price of the stay. There is a $100 amenity fee upon check in that gives access to the pool, gym, and breakfast for two which is $20. Ok, $20 for breakfast isn't bad, but it's a little misleading that's it not included in the price of the stay as advertised. The water in the shower was not hot, just warm and no matter how hard we tried to shut it off, it kept running. This is supposed to be a 4-star hotel, it was a 5 diamond at one point, it's crazy how bad this place has gone down. The clock next to the bed still has the iPhone 4 connection from 2010 that is obsolete. I think that's the last time this hotel has seen an update. Check in was disappointing and unprofessional. I did not feel welcome. Parking; really tight spots and only two levels open. If you drive anything larger than a corolla, be prepared to get your doors dinged. The elevator of the parking garage was broken, had take the stairs with the baggage in hand. After a while, we just had to laugh at how bad this place was. We live in Houston and just wanted a night away, I know what this place once was. It hasn't been maintained.
Stayed 1 night in Feb 2024
Response from Dennis on 13 Feb 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 Poor

Linda m

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The air conditioning was broken and the shower and the elevators didn’t work
Stayed 1 night in Feb 2024
Response from Dennis on 13 Feb 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team

4/10 Poor

Keyona

Travelled with family
Disliked: Amenities
The front desk clerk was very informative , however i do believe he was trying to make some side $$. To park at the hotel you are staying at they wanted to charge $30 for self parking per night and $40 if you do valet. That's ridiculous. 2nd he also stated that i could opt for the for the $30 a night to be taken out of my deposit. Well that not true when i scanned the qr code it did not give me the option to do that. This hotel also sits at the corner of a busy intersection so it is very tricky to get in it. The elevators on the parking structures did not work so if you parked on a higher level you would have to walk down with your luggage and all. At first look room was clean but does not look anything like the pictures. The bath tube drained very slow so water builds up while you take a shower. The breakfast that is included in your stay it was alright but the short Hispanic female cashier is rude. You can not take your food upstairs to your room unless you want to pay for it. Check out day i see pimps and prostitutes in the lobby and in the restaurant. I did not see them when i came but Sunday morning i most definitely saw them. With all the problems Texas has with human trafficking they allow this to go on. Oh almost forgot they take out a fee for the pool and gym out of your deposit money even though i did not use those things nor did i ask about those things. I will be looking into that. Because that does not make since to me. So in my eyes 2 star. You have a clean bed.
Stayed 2 nights in Feb 2024
Response from Dennis on 13 Feb 2024
Hi, thank you for your feedback. I am so sorry for the level of service and cleanliness experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team.