Lobby sitting area

Reviews of OYO Hotel Shenandoah Woodlands Mall

2 out of 5
OYO Hotel Shenandoah Woodlands Mall
19565 Interstate 45, Shenandoah, TX

Reviews

6.2
Rating 10 - Excellent. 65 out of 247 reviews" "
Rating 8 - Good. 56 out of 247 reviews" "
Rating 6 - Okay. 28 out of 247 reviews" "
Rating 4 - Poor. 29 out of 247 reviews" "
Rating 2 - Terrible. 69 out of 247 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Lisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't stay here bc hotel is not affiliated with Expedia. Don't waste your time trying to book bc it isn't OYO anymore, it's called Budget? And they aren't working with Expedia
Stayed 1 night in Dec 2023
Response from Ammy on 6 May 2024
Hi, Lisa! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They won’t let you stay.
They don’t accept bookings through Hotels dot com. I spent 2 hours on the phone with hotels dot com getting a refund. It is not good for hotels dot com to have them on their website. Hotels.com please remove this chain from your website.
Stayed 2 nights in Dec 2023
Response from Barbara on 22 Jan 2024
Hi, William! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

2/10 Terrible

Mike

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a reservation to this hotel. As I was getting on my flight to Houston to stay at this hotel for that evening, I get an email saying they CANCELED my reservation. When calling OYO, they told me because the rate of my room changed that day, my reservation was no longer valid. When I asked the price difference, they told me the room increased by only a few dollars more! They canceled my reservation the day of my arrival because it was more than the price I reserved it. I told them I will gladly pay the extra money because I had no other place to stay. They told me they don't do reservations over the phone. This was my first time booking a room with OYO, and I will NEVER do it again!
Stayed 1 night in Oct 2023

2/10 Terrible

Anna

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff opened the door without knocking first. Happened before checkout time and they had already notified us by phone that checkout was at 11.
Stayed 1 night in Nov 2023

6/10 Okay

Emily

Travelled with family
Disliked: Cleanliness
Had to clean some of the surfaces and part of the bathroom.
Stayed 1 night in Nov 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities
Door didn't work but the staff helped and was friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was all good nice rest
Stayed 1 night in Oct 2023

2/10 Terrible

Pedro

Travelled with family, Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
There construction supplies in parking lot area it just looked safe.
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
We are sorry the stay turned out to be an average one, Pedro! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Eva

8/10 Good

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and comfy.
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Sunny! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Eva

2/10 Terrible

Lillian

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Ammy on 22 Jan 2024
Hi, Lillian! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

10/10 Excellent

JBENITO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NIce room, clean and a safe quiet place
Stayed 2 nights in Sep 2023
Response from Eva on 11 Sept 2023
Thank you for your appreciation, Jbenito! We hope to give you consistent service every time. Regards, Eva

8/10 Good

Kevin

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from Maria on 11 Sept 2023
Hi, Kevin! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Maria

6/10 Okay

Karyn

Liked: Cleanliness, amenities
Overall our stay was average to good. Although, the handle on the vanity sink kept falling off, the floor when I walked with bare feet did not feel clean and in the room above us a gentleman was walking around in cowboy boots and we called the office about it and we continued to hear his walking which was really very loud. I listened to that for another 3 hours which was 8 pm and called the office again. I told the office I was not trying to be difficult but that I had been listening to it for 3 plus hours and wanted to go to bed soon and the gentleman in the office told me that one of the men wore cowboy boots. I told him that that's what it sounded like and asked if we could change rooms. He told me he didn't know how that would help and got an irritated tone with me and said he'd call them again. After he called them the 2nd time I assume the gentleman took off his boots so that I could get to sleep. I doubt we will stay at their establishment again though.
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Karyn! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

Nicholette

Disliked: Staff & service
Once you get there they charge random CASH deposit . Which is was kind of weird considering the fact the police says nothing about the fee. Customer service is TERRIBLE . Would not ever recommend
Stayed 1 night in Aug 2023
Response from Joey on 11 Sept 2023
Sincere apologies, Nicholette ! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Cynthia Woods Pavillion
We needed a place to stay for the concert we were going to at Cynthia Wood Pavilion. It was close and Uber charge was cheap due to being so close. A/C worked great and the room was decent. You get what you pay for. All we needed was a decent place to sleep after the concert. I would stay here again if I go to another concert.
Stayed 1 night in Jul 2023
Response from Eva on 11 Sept 2023
Hi, Samuel! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Eva

6/10 Okay

SUNDAY

Liked: Property conditions & facilities
Disliked: Staff & service
This property is relatively newly built but is already in decline! Noisy AC system surely didn't help.
Stayed 1 night in Jul 2023
Response from Eva on 29 Jul 2023
Hi, Sunday! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

8/10 Good

Raul

All was ok
Stayed 2 nights in Jul 2023
Response from Eva on 25 Jul 2023
Thank you for the wonderful comment, Raul! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Eva

4/10 Poor

Richard

Business traveller
Liked: Staff & service
The man at check in was verry polite and helpful. The light in the living area did not work. The lights on both sides of the bed did not work. The alarm clock could not be set. You couldn't adjust the A/C temperature. I almost slipped in the shower due to slime on the ffloor surface.
Stayed 1 night in Jul 2023
Response from Ammy on 15 Jul 2023
Hi, Richard! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jun 2023
Response from Barbara on 10 Jul 2023
Hi, Nelson! Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Barbara

10/10 Excellent

Alvaro

Stayed 1 night in Jun 2023

8/10 Good

Horacio

Stayed 2 nights in Jun 2023
Response from Ava on 5 Jul 2023
Hi, Horacio! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Decent places to stay. They just need better shower heads.
Stayed 1 night in Jun 2023
Response from Barbara on 30 Jun 2023
Thank you for your appreciation, William! We hope to give you consistent service every time. Regards, Barbara

2/10 Terrible

Charlene

Business traveller
Disliked: Staff & service, property conditions & facilities
I didn't like anything about this property. The pictures on Travelocity looked like a new motel when in fact it was a very old motel that had a new coat of paint inside and not much else. When I came back after a very intense dentist appointment the room was stripped of all linen. When I asked when they would finish cleaning my room they said it would be at least 4:00 p.m. Shortly after I left even though I had paid for a second night. I know it wasn't refundable and learned again, you pay for what you get. It was a very bad experience. Charlene Henney
Response from Maria on 30 Jun 2023
Hi, Charlene! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Maria

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, everything around it was great all kinds of restaurants .It was a comfortable place and i would definitely stay at Oyo again .
Stayed 2 nights in Jun 2023
Response from Barbara on 30 Jun 2023
Hi, Dean! Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Barbara

2/10 Terrible

stephanie

Stayed 2 nights in Jun 2023
Response from Eva on 20 Jul 2023
Hi, Stephanie! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

10/10 Excellent

Elton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Maria on 30 Jun 2023
Thanks for rating us positively, Elton! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Maria

8/10 Good

Martha

Liked: Cleanliness, property conditions & facilities
It was a last minute booking. Plus all the other hotels were sold out due to storm damage. The staff wasn't very accommodating. But the room was clean & the bed was comfortable.
Stayed 1 night in Jun 2023
Response from Rosy on 26 Jun 2023
Hi, Martha! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Rosy

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Poor condition
Hotel good area, but room had lots dead bugs all over the room, and every piece of furniture had dust. The door would get stuck opening and closing. We turned on the mini fridge waiting for an hour to see if cools. Never turned on. Went to front office about concerns. He was rude said rooms are as is. They will not go fixing anything and is our problem not there's.
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Thank you for rating us positively, Guest! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Ava

2/10 Terrible

Tracy

Stayed 1 night in May 2023
Response from Rosy on 26 Jun 2023
Sorry for the inconvenience, Tracy! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Rosy

8/10 Good

Chauncey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Noah on 24 May 2023
Hi, Chauncey! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Noah

2/10 Terrible

James soonkuk, parkland

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
They didn't clean or change the towels. Continue for 6 days.
Stayed 6 nights in Apr 2023

2/10 Terrible

Catlin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel steals money
It's been a month and I still haven't received my deposit back I knew it would take awhile but this is a bit to long
Stayed 1 night in Mar 2023
Response from Tim on 12 Apr 2023
Apologies for the problems you had faced, Catlin! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at OYO!
Stayed 1 night in Apr 2023
Response from Maria on 12 Apr 2023
Pleased to hear your kind words of gratitude, Chase! We are going to do our best to never fail to impress you every time. Regards, Maria

2/10 Terrible

Leah

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Charged me $10 for early check. I was already staying at this hotel and they expected me to check out that morning, drive around Houston for 4 hrs and recheck in because the computer wouldn’t blend the 2 reservations together. In all my years of travel, I’ve never heard of anything so absurd.
Stayed 3 nights in Mar 2023
Response from Lisa on 1 Apr 2023
Hi, Leah! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
This hotel was disgusting would not allow my dog to stay there. The mattress was so low grade.
Stayed 2 nights in Mar 2023

2/10 Terrible

Noe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Ammy on 23 Mar 2023
Hi, Noe! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

Michael

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2022
Response from Ammy on 23 Mar 2023
Thanks for the positive rating, Michael! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Ammy on 23 Mar 2023
Hi, Susanne! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

Alex

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Joey on 18 Mar 2023
Hi, Alex! Thank you so much for spending your valuable time to share your views with us. We will surely work on your feedback to keep up with your expectations. Regards, Joey

4/10 Poor

Selicia

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
rep behind counter rude. unprofessional and will not be returning. our first stay was great. this one. was horrible
Stayed 1 night in Feb 2023
Response from Eva on 15 Mar 2023
Sincere Apologies, Selicia! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Eva

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2023
Response from Lisa on 7 Mar 2023
Hi Juan! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Lisa

2/10 Terrible

Gloria

Travelled with family and small children
Disliked: Cleanliness, staff & service
Booked on Expedia & when I called ( see if they had a microwave for my sons milk) She said they canceled it because the price was higher then when I booked but if I wanted I could pay the new price I had booked a month prior, after driving all day with a toddler & a baby This was absolutely unprofessional.
Response from Ammy on 14 Feb 2023
Apologies for the problems you had faced, Gloria! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 Excellent

Mazda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue was that they clean the room every second day
Stayed 4 nights in Jan 2023
Response from Ammy on 14 Feb 2023
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

8/10 Good

John

Stayed 2 nights in Jan 2023
Response from Eva on 15 Mar 2023
Thanks for rating us superbly, John! Glad to know that you loved our services :) Regards, Eva

8/10 Good

Selicia

10/10 Excellent

JOSE B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Ammy on 26 Jan 2023
Thanks for the positive rating, Jose! Hope to welcome you again soon. Regards, Noah.

8/10 Good

Tisha

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice
Response from Ammy on 18 Jan 2023
Thanks for the positive rating, Tisha! Hope to welcome you again soon. Regards, Noah.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
The room was clean and warmed up very quickly. Some of the outlets don't work mostly the USB outlets but besides that i enjoyed my stay.
Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

6/10 Okay

David

Business traveller
Disliked: Property conditions & facilities
The property itself was just okay, nothing spectacular,but what I found curious was that, although the entire building I was in was empty, staff chose to put a new guest in the room right above mine. So I spent three days listening to this guy stomp around his room and wheel his chair back and forth, when there were, literally dozens of empty rooms on the property.
Stayed 3 nights in Oct 2022
Response from Ammy on 7 Nov 2022
Hi, David! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah