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True Friend Hotel

3.0 star property
Elevate your travel experience by combining fun games with productive work hours in this vibrant city centre hotel.

Choose dates to view prices

In the heart of Hualien City Centre, True Friend Hotel offers a lively atmosphere with an arcade/game room and 24-hour business center. Guests can also unwind at the restaurant, stay connected with in-room WiFi, take advantage of bike rentals and express check-in. A convenient airport shuttle is available to ensure a smooth arrival.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately TWD 250 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Property Registration Number 花蓮縣旅館142號
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Frequently asked questions

Is True Friend Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at True Friend Hotel?

Self-parking is free at this property.

What time is check-in at True Friend Hotel?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at True Friend Hotel?

Checkout is at 11:00 AM.

Where is True Friend Hotel located?

Located in Hualien City Centre, this hotel is within a 5-minute walk of Hualien Railway Culture Park and Dongdamen Night Market. Rolling Stone Fountain Square and Market of Stone Art are also within 5 minutes.

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Reviews

Reviews

8.0

Very good

8.0

Cleanliness

8.8

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 53 out of 221 reviews
Rating 8 - Good. 122 out of 221 reviews
Rating 6 - Okay. 35 out of 221 reviews
Rating 4 - Poor. 7 out of 221 reviews
Rating 2 - Terrible. 4 out of 221 reviews

Reviews

Verified

6/10 Okay

Richard

Liked: Cleanliness, staff & service
I left my earbuds on my bed and checked out the lady found them and ran to my taxi before it left, thank you for saving my earbuds. No hooks in washroom Breakfast congee was a bit cold by 9 o'clock. Friendly service.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Hsiu Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

飯店人員親切的服務態度令人難忘

飯店的服務人員非常非常親切、熱心
Stayed 1 night in Jun 2024
Verified

8/10 Good

DOO SEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

서비스 양호, 위치는 불편

전반적으로 양호함 조식도 괜찮음. 다만 옷장이 없고 벽옷걸이가 2개여서 좀 불편했음. 동대문야시장 근처라 태로각협곡, 칠성담 가기에는 불편해서 위치는 기차역 근처보다 좋지 않음
Stayed 3 nights in Mar 2024
Verified

2/10 Terrible

NOBUYUKI

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

がっかり

チェックイン時、フロントの女性スタッフが怒っているような表情と話し方で、ホテル選びを失敗したことを痛感した。 英語で語られたのだが、英語にしても日本語にしてもゆっくりとしゃべってくれないと、年寄りなんだから聞き取れないのだよ。 そのへんのとこがわかってないというか配慮が足りないというか。 一度老人ホームに行って勉強してきた方がいいよ。 その一方、チェックアウト時の男性フロントスタッフの対応は良かった。
Stayed 1 night in Jan 2024
Verified

8/10 Good

FOC HOI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
冲涼間冇分隔唯一缺点
Stayed 1 night in Nov 2023
Verified

6/10 Okay

SHIH-WEI

Disliked: Staff & service, amenities, property conditions & facilities
服務人員服務態度及應對應該更積極
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良久的清潔衛生做得很好，而且管理人員黃先生的態度很不錯，只是前台服務小姐的態度有待加強，應該使客人有賓至如歸的感覺。
Stayed 9 nights in Jul 2023
Verified

2/10 Terrible

HIROKO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

あまりお勧めは出来ないです。

朝食付きでこちらのホテルを選びましたが、朝食はハンバーガー一個とパック入りのティーだけでだったのでびっくりしました。 それを朝食付きと表示出来る事に驚きです。 それからベッドは真ん中が凹んでおり、身体が痛くなりました。あと1日こちらのホテルと思うと辛くなります。 16時に部屋に戻ると掃除がまだでフロントで待たされてます。 フロントの男性の対応は良かったのですが残念です。
Stayed 1 night in Feb 2023
Verified

8/10 Good

HUNG WEN

Liked: Staff & service, property conditions & facilities
整體來說是可以 只是洗手台上有幾根頭髮牆壁下面的板子開開的
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

CHAN HUA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

乾淨簡單且地點便利的飯店

飯店地點熱鬧，交通便利，機車可停飯店走廊，免費早餐中西式均有
Stayed 1 night in Jul 2022
Verified

8/10 Good

Yi-shan

Liked: Cleanliness, staff & service
離東大門夜市很近走路就可到達 飯店很貼心停車位不夠如停路邊也會付擔費用👍 房間隔音不是很好 電視只有少數幾台可看 棉被的被心一直露出來，被套也無拉鍊可拉。
Stayed 2 nights in Jan 2022
Verified

10/10 Excellent

唐權

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間乾淨明亮空間大 cp值高 離逢甲夜市極近
Stayed 1 night in Sep 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
冷氣壞掉有換房間但人手不足處理速度較慢 浴室發霉/環境有待加強
Stayed 1 night in Oct 2021
Verified

8/10 Good

Mingying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體來說不錯，距離夜市附近商圈都很近。
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Wei Hsuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離市中心近。不錯
Stayed 1 night in Aug 2021
Verified

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OK for a quick night

Convenient for going to the night market. No desk in the room so you may need to go near the lobby to use your laptop.
Stayed 1 night in Feb 2021
Verified

8/10 Good

Shu-Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大致不錯，床很大很舒服，但是房間有煙味，還有機器運轉的聲音，聲音不大，但是嗡嗡聲音整晚，希望早餐能有些西式料理
Stayed 1 night in Jan 2021
Verified

10/10 Excellent

Gaoqiao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
直前予約でしたが、スムーズにチェックインできて良かった。
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Shih-Chieh

Liked: Property conditions & facilities
Disliked: Room comfort

見仁見智

缺點： 入住時間是下午3:30，退房時間是早上11:00，與hotels.com上面寫的下午3:00 check in, 12:00 check out 完全不同，請住宿時注意時間。寄放行李時，僅要求將行李放在櫃檯隔壁疑似飲食區的地方，並不會給任何識別標籤，貴重物品請不要放在寄放的行李內。晚上睡覺時，可以很明顯的聽到樓上洗澡水流下來的聲音，隔音極差，我是個很容易入睡的人，但也對這聲音感到非常困擾。 優點： 離東大門夜市與公正小籠包很近。
Stayed 1 night in Dec 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

位置方便設備OK

在市區離夜市近，房內整體整潔Ok，中規中舉的商務飯店。
Stayed 1 night in Nov 2020
Verified

6/10 Okay

Verified traveller

優點： 在市中心，離東大門夜市和有名的小吃都是走路可以到的距離！很方便！CP值就在這裡而已😂 房間整潔度還可～插頭很多～樓層有飲水機。 缺點： 停車不是很方便，沒有免費停車場，是「免費自助停車」，訂的時候沒有注意到～ 房間是鑰匙鎖且只有配一副。 浴室沒有乾濕分離！我們訂房網上的照片沒看清楚，看了前幾張和房間照就以為都是乾濕分離的衛浴，結果不是...後來再去翻全部的照片才發現後面有一張沒有分離的，訂房前可能要先確認一下... 隔音極差到爆！樓上洗澡的聲音超級大聲😂隔壁房間的聲音也蠻清楚。 早餐非常普通。 另外，Hotels.com是寫12:00退房，而飯店辦理入住時櫃檯人員是告知11:00退房，但因為預計要離開的時間原本就早於11:00就沒多問了，如果有要比較晚走的可能要跟飯店確認一下...
Stayed 1 night in Aug 2020
Verified

4/10 Poor

Verified traveller

Disliked: Room comfort

停車問題及房間內有雜音

1.一開始是看此飯店有提供免費停車服務，結果去的時候卻說飯店停車場不能停；雖然飯店人員表示會幫忙付路邊收費停車格的費用，但假日若不是在深夜時段回飯店，附近的路邊停車格根本沒空位，因此只能自己花錢去停私人收費停車場或是路邊隨便停。 2.睡覺時房間內有奇怪雜音，影響睡眠品質。
Stayed 2 nights in Jun 2020
Verified

8/10 Good

HungLung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

乾淨衛生，離東大門很近

環境乾淨衛生，還附早餐
Stayed 1 night in Jun 2020
Verified

8/10 Good

Wel he

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好很 舒服
Stayed 1 night in May 2020
Verified

8/10 Good

Wei Hsuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體都不錯。床很大。因該是由二個大單人床合併起來的。早餐普通。電梯有點異味。地點不錯。離熱鬧的市區.夜市都近
Stayed 2 nights in Feb 2020