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Reviews of Smith Mountain Lake Suite ALL INCLUSIVE

Smith Mountain Lake Suite ALL INCLUSIVE
Huddleston, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 9 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

9.6/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mike W.

Liked: Cleanliness
Spot on!
Property was as described by the owner. Very clean and very thorough directions on how to check in. Made everything easier on us. We brought a bought and the owner made sure we had the paperwork beforehand so.our space at the boat dock was reserved. That fee is not included and a little pricey for one night but that was the resorts doing and not the property owner. The owner granted us early entry since we were in a fishing tournament which helped us out greatly.
Stayed 1 night in Mar 2024
Response from VrboOwner on 24 Mar 2024
Mike and his company kept our place nice and neat. Highly recommended! We registed them, so basily they could use all the resort amenities such as pools, gym, hit tub, etc. Hope they will come back and have enough time to enjoy the wonderful amenities.

10/10 Excellent

Jason F.

Liked: Cleanliness
wonderful stay
hosts were very responsive
Stayed 1 night in Sep 2023

8/10 Good

Lorraine C.

Underwhelming Accommodations
Let's see, first, Host gave us the wrong room number. Housekeeping told us we had the wrong room that's why the code didn't work. Host never sent liability waiver for the amenities, which we paid for. The girl was nice and let us in the pool area once. The room is a claustrophobic cell with filthy stained carpeting covered by some random area rugs. Also, the furnishings/decor were some garage sale crap Closet so full of stuff there's no place to put your clothes. I used some kitchen pantry cabinet and my husband just never unpacked. Bathroom floor was dirty/sticky. We stayed at the Pointe last summer(different unit) and it was so great that we returned this year. With all the added fees, this place was double the price of what was posted. Pick another unit!
Stayed 4 nights in Aug 2023
Response from VrboOwner on 12 Sept 2023
Hi Lorraine, I apologize again for a typo of the unit number in one of the places. Actually, the correct number was posted on top of the check-in instructions sent to you one day before your check-in time. Also, the housekeeper were there within 5 minutes to help you after you informed us the problem. The Liability Waiver and instructions on how to use the facilities were sent to you by resort management. I checked with the resort manager and he told me the Liability Waiver were sent to you right after the payment was received. Should you have let us know the problem when you were in the resort, we could contact the resort to help you right away. This is the first time a guest ever complained the cleanliness of our unit. Thank you to point it out. I have forwarded your feedback to our housekeeper service. Regarding the price, we really couldn't do anything about it. The resort is under a new management company now. They did many upgrade to the facilities and raised the facility fees at the same. They're trying to make ML a better place to stay for vacations. Hope you can understand. Thank you again for your business!

10/10 Excellent

Ilse H., United States

Liked: Cleanliness
End of Summer Lake trip
Enjoyed our stay at this condo. The property was clean and comfortable, and easily accessible to all resort amenities. Good communication with the property manager, especially when we wanted to add an extra night ahead of our vacation. The pool was awesome and we liked the convenience the resort offered in terms of having boat and jetski rentals available on the property. Wish the restaurant had been open, since it's closed M-W.
Stayed 3 nights in Aug 2022
Response from VrboOwner on 14 Aug 2022
Thank you! You left our place nice and neat. Welcome you back!

6/10 Okay

Carrie

Liked: Cleanliness
Stayed 2 nights in Apr 2022

10/10 Excellent

Dale M.

Liked: Cleanliness
The Point at Mariners Landing Smith Mountain Lake
The property and the rental were excellent. We have stayed in this community before. The amenities are very nice. It was quiet and the Unit was clean and well kept. We were disappointed to learn that the restaurant requires Vaccine Passports. We did not take ours with us because it is in Virginia. We were forced to drive 45 minutes to another restaurant and wait because our reservation was at the Point restaurant. All ads for Mariners Landing should be updated so folks know ahead of time that the restaurant is imposing this restriction. We would definitely stay there again!
Stayed 2 nights in Oct 2021

8/10 Good

Joseph M.

Liked: Cleanliness
Needed more detail
May be my fault, but I did not realize this booking was for a small room with no balcony. I believed it was for a room facing the lake. Again, could have been my fault, but was not impressed with the room.
Stayed 3 nights in Sep 2021

10/10 Excellent

Rebecca F.

Liked: Cleanliness
Smith mtn lake
Owner was day to work with. Communicated back promptly. Unit was clean and orderly. Surprisingly, even over the 4th of July, when the condo complex was full, the unit was very quiet at night.
Stayed 4 nights in Jul 2021

4/10 Poor

David T.

Liked: Cleanliness
Hotel room
It was a hotel room not a condo, air was set on one temp, view of parking lot, hot in hallways, dogs barking in other rooms next to ours, no ice on premises, even after going to store and purchasing ice, no where to store it. Tiny refrigerator. Put a bottle of water in the freezer part and overnight it still wasn’t frozen. Pool out front was nice, but no ice in confession stand and it was 90+ degrees. Won’t stay again.
Stayed 5 nights in Jun 2021

10/10 Excellent

Andrew G.

Liked: Cleanliness
Nice Clean Studio
Stayed for one night in between other stays.
Stayed 1 night in Jul 2021

10/10 Excellent

patrick B., Youngsville

Liked: Cleanliness
Smith mtn. lake.
Very nice. Thanks for having us.
Stayed 2 nights in Jun 2021
Response from VrboOwner on 3 Jul 2021
Thank you, Patric! Welcome you back!

10/10 Excellent

Robyn G.

Liked: Cleanliness
Beautiful view
Cute and homey!
Stayed 2 nights in Mar 2021
Response from VrboOwner on 12 Apr 2021
Very good guest! Left our place nice and neat. Highly recommend!

10/10 Excellent

Colleen H., Fredericksburg, VA

Liked: Cleanliness
Great efficiency
Very clean, great communication with owner , nice resort . Had a wonderful long weekend.
Stayed 3 nights in Jun 2020
Response from VrboOwner on 13 Jul 2020
Very polite, great guests. Left our place very clean and neat.

8/10 Good

Heidi D.

Liked: Cleanliness
Recommend for a short stay!
There was a mix-up with the key cards but the property owner quickly addressed it. This could have been bad if you were locked out and didn't realize it as I did. Otherwise the place is great for a short stay at the lake.
Stayed 3 nights in May 2020
Response from VrboOwner on 13 Jun 2020
Sorry, the management office made mistake on the new key cards, but they fixed them right away. Glad that you enjoyed our place.